CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(498 reviews)
80

MH
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MICHAEL H.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2023
verified customerVerified Customer
1
Category: Service
New vehicle's issue not repaired
My 2023 Maverick hybrid experienced a computer software issue with 225 miles on the odometer eight days after I purchased it. I repeatedly attempted to start it on Friday, Nov. 3, and it would not start --giving me nonsensical error warnings about brakes and stopping (I made a 48-second video of it on my cell phone and have the video in my possession).

I called Ford towing and, after about an hour, when the tow truck was within five miles, I gave it one last try and the truck started, after wiping out my bluetooth settings and phone-pairing. The service dept. at the dealership were friendly and courteous. However, the technician stated they thought the problem was likely a "networking" issue; they admitted they couldn't fix the issue, but promised it was unlikely to ever happen again.

I have lost confidence in this new truck. I bought it new precisely so I would have no worries about the mysterious repair issues that can arise with used vehicles.

Instead, I find that after paying $29,000 I have the same anxiety as a used truck owner.

Is this truck a lemon? Do I deserve a new replacement in exchange for it? I'll let the Ford Motor Co. decide and judge your integrity accordingly.

Post-script: I gave the dealership an overall rating of average (three stars) solely out of respect for the technician who endeavored to solve the issue. My attempts to communicate with the owner of the dealership were ignored.

I can't see how a new truck whose problem can't be repaired is not replaced with one that does not exhibit any technical defects. I am dissatisfied with this situation.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:27 AM

Michael, we apologize for the inconvenience you experienced with your new Maverick. We take your concerns seriously and will do our best to investigate, troubleshoot, and solve the issue. We value your business and look forward to providing you with excellent service in the future. Please contact us directly so we can discuss this further.


JB
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JOHN B.
Fernwood, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/08/2023
verified customerVerified Customer
10
Category: Service
No Communiation about what they were doing. And didn’t fix the problem
No communication about what was going on. Didn’t fix the problem.

MH
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MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customerVerified Customer
9
Category: Service
Great customer service
Handled a challenging issue in a professional manor
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:30 PM

Thank you so much for your review, Mike! We are so glad to hear we were able to professionally handle your challenging issue. Our top priority is always customer satisfaction and it's great to know we achieved that. We appreciate your business!


JS
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JOHN S.
Spirit Lake, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2023
verified customerVerified Customer
9
Category: Service
Quick and couritius service.
Truck was diagnosed and fixed in one day. Great!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for taking the time to share your positive experience with us, John! We're so glad we were able to diagnose and repair your truck in one day. We strive to provide the best customer service and we're glad to know we delivered.


Verified Customer
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2023
verified customerVerified Customer
10
Category: Service
Quick, Efficient, Caring and Experienced.
Christian and crew have always taken great care of our older Ford F250 (2010) and we truly appreciate the level of service and honesty we get at Mike White Ford.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:43 PM

Thank you for your loyalty and for trusting us with your vehicle! We take great pride in providing excellent service and it's wonderful to hear that you're satisfied. We look forward to helping you out for many more years to come.


MH
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MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2023
verified customerVerified Customer
10
Category: Service
Service
The service department was quick and responsive to my requests, they delivered my truck when they were done. Extremely happy.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you, Mike, for taking the time to share your experience! We are delighted to hear that you received the service you needed and are extremely happy. It's our goal to ensure that each customer leaves satisfied and we are glad that we achieved that with you.


SP
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STEVEN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2023
verified customerVerified Customer
10
Category: Service
Good service as always
Checked out my issue and gave me a simple and easy solution.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:11 PM

Thank you, Steven, for taking the time to review Mike White Ford of Coeur d'Alene. We are glad to hear that we were able to provide you with a simple and easy solution. Our team works hard to ensure that every customer is taken care of and that you have a positive experience. We appreciate your continued business and look forward to serving you in the future.


AP
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ANGELA P.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2023
verified customerVerified Customer
10
Category: Service
Awesome
Very courteous and prompt, the shuttle service and delivery of my freshly washed car, very nice touch!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:12 PM

Thank you for the wonderful review, Angela! We are so glad that our courteous and prompt service was appreciated. We strive to provide a top notch customer experience and we are delighted to hear that our shuttle service and car wash were part of that. We look forward to your next visit!


PW
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PHILLIP W.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2023
verified customerVerified Customer
10
Category: Service
Module replacement
Great communication with the team
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:10 PM

Thank you Phillip, for your positive review of our dealership! We appreciate that you had great communication with our team and are glad that we could meet your needs. We strive to ensure that our customers have an excellent experience, and your review confirms that we are doing just that.


JE
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JAMES E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2023
verified customerVerified Customer
10
Category: Service
Service Dept went above and beyond!
Christian the service writer really helped us out. My son is active duty and on leave. The used truck we bought from Mike White started having transmission issues. Christian coordinated everything and managed to expedite repairs so that my son could drive it 1500 miles back to his duty station. Thank you to the Christian, the entire service department, and Mike White Ford!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:06 AM

Thank you, James, for recognizing the great service Christian provided. We really appreciate it, and we are so glad that Christian was able to help your son out. We take pride in providing excellent service here at Mike White Ford and it's great to hear that it showed through in this case. We hope your son had a safe journey back to his duty station and we are always here to help.


KW
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KENDYL W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2023
verified customerVerified Customer
10
Category: Service
Quick service!
Christian was very kind and had my car recall done in less than 3 hours!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:06 AM

Thank you, Kendyl, for taking the time to write a review and for choosing Mike White Ford of Coeur d'Alene for your vehicle needs. We are so glad to hear that Christian was kind and able to help with your recall. We strive to provide our customers with the best service possible. We value your business and look forward to continuing to meet your needs.


RW
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RANDALL W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2023
verified customerVerified Customer
10
Category: Service
Excellent
Dropped car off early, no problem. Ready 2 hrs ahead of schedule. Couldn't pick up for another 2 hrs so delivered to me. That's going above good service. Many thanks
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:25 AM

Thank you, Randall, for your kind review! We are so pleased that we were able to exceed your expectations with our service and that we were able to deliver your car on time. We value your business and appreciate your kind words. We look forward to seeing you again soon!


PH
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PAUL H.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023
verified customerVerified Customer
10
Category: Service
Ford F150 service and repair.
The process was well explained and I was apprised of all needed work and costs. They provided a free delivery of my truck as well.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:21 AM

Thank you Paul for your positive feedback, it is greatly appreciated. We strive to ensure a transparent and informative customer experience, and we are pleased to hear that was your experience. We are glad to have been able to provide you with a free delivery of your truck, and hope that all the work done was satisfactory.


TG
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THOMAS G.
Choteau, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023
verified customerVerified Customer
10
Category: Service
They were ready for my appt. Got the work done earlier than anticipated. Friendly. Answered my questions.
The lay out of the Couer d’ Alene Mike Whites Ford service dept is very nice. Flows. I think it helps with production. All the employees were wonderful. Work as a team. Fast service. Explained diagnosis well. Places to park when arrived.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you so much for your kind review, Thomas! We strive to provide a great customer experience here at Mike White Ford and are so glad that you experienced that. We love hearing that our employees worked as a team and that our service flowed so well. We appreciate you choosing us and look forward to helping you in the future!


CH
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CHRISTIAN H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customerVerified Customer
10
Category: Service
Great People!
Great help and caring staff. Always going over and above when I'm in for any service work. Thank you.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you for taking the time to provide your feedback, Christian! We are so pleased to hear about your positive experience with us. We strive to provide excellent customer service and we're glad that our staff was able to provide that to you. We look forward to seeing you again soon!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2023
verified customerVerified Customer
8
Category: Service
Oil change
Good service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:15 PM

Thank you for rating our service so highly! We're so glad you had a great experience with us. We strive to provide excellent customer service and are glad it met your expectations.


CW
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CRISTI W.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2023
verified customerVerified Customer
10
Category: Service
Took my 2014 C-Max in for oil light
You staff was very helpful and friendly , kept me informed about what they were doing and what needed to be done in the future ! My C-Max is new to me ( I bought it in January ) so it’s the 1 st checkup it’s had & we came out with flying colors ! I was to thank everyone for a great experience . Thank you Cris
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:09 PM

Thank you, Cris, for your business and for leaving such a positive review! We are delighted to hear that your first visit was a success. Our goal is to make sure our customers have an enjoyable experience, and we are glad you found it to be so. We look forward to helping you with your C-Max in the future.


Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2023
verified customerVerified Customer
10
Category: Service
Great service
Everything went great, and under the estimated quote!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:26 PM

We are delighted to hear that you had a great experience with us! We appreciate your business and we strive to continue to deliver excellent customer service. Thank you for taking the time to leave this five star review!


Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2023
verified customerVerified Customer
10
Category: Service
Manufacturers recall on my ford suv on brake parts
I highly recommend mike white ford. They always go out of their way to accommodate the customer. They gave me a shuttle ride home and later delivered my vehicle to my home. The vehicle manager went out of his way to make my visit pleasant and the work was done very quickly. All of the staff were very friendly and pleasant. I will use Mike White Ford again for my automobile care. Thank you!!?
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:28 PM

Thank you for the glowing review and for your kind words. We pride ourselves on delivering excellent customer service and are so pleased to hear that you experienced this first-hand. We strive to ensure that all of our customers have a positive experience when they visit us and we are glad to have met that goal! We look forward to seeing you again soon. Have a great day!


LM
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LAURENS M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2023
verified customerVerified Customer
10
Category: Service
A thorough job and well explained.
I Received the usual good work at Mike White Ford on my last visit. Christian did a nice job explaining the diagnostic efforts, and pricing, since some of the work would need to be confirmed as fitting into the "recall" category. My truck was kept for a full day as there was a list of repairs. Christian kept me informed of the progress, and asked if the truck could be returned to me the next morning.
My truck was returned by their Valet Service in the morning with the usual paperwork and I was able to pay with a CC over the phone. Every item was addressed, including a reset on the remote start, and the truck is 100%. My many questions were answered (I love that!) and this service center continues to keep my confidence. Thank you!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:56 PM

Thank you for your positive feedback, Laurens. We're very proud to have been able to exceed your expectations and provide you with the reliable, prompt service you expect. We hope you will continue to rely on us for all of your vehicle's needs in the future.

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