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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

Reviews of Christian Hanson

GS
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GARY S.
Loon Lake, WA
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
verified customer Verified Customer
Category: Service
Service
Great service. Appointment on time. Christian Hanson was informative and very helpful. Addressed tail gate issue that was not on my original service order. Grateful to your entire staff.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:06 PM

Gary, thank you for the great review! We're so glad that Christian was able to take care of your concerns! We'll be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
CL
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CHESTER L.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customer Verified Customer
Category: Service
THE PEOPLE
NICE PEOPLE THAT WORK AT MIKE WHITE FORD
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:49 PM

Chester, thank you for the 5 star review! We're very proud of our team and so glad that you have good experiences with them! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RM
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ROBERT M.
Coeur D'Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
verified customer Verified Customer
Category: Service
Quiet, comfortable and no pressure. Vehicle service was excellent, quick and affordable. Thank you.
Quiet, comfortable and no pressure. Vehicle service was excellent, quick and affordable. Thank you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:48 PM

Robert, thank you for the excellent review! We're so glad that your experience was quiet, comfortable and no pressure! That's exactly how we want to hear that customer experiences are going! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
AP
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ALAN P.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
verified customer Verified Customer
Category: Service
Diagnostics on f250
Very through
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:43 PM

Alan, thank you for the kind review! We're so glad that you found the diagnostics on your F250 to be thorough! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
BB
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BRIAN B.
Hayden, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
verified customer Verified Customer
Category: Service
Always great service!
The staff at Mike White Ford are always kind, courteous and competent. Excellent customer service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/12/2021 02:40 PM

Brian, thank you for the great review! We always strive to be kind, courteous and competent! Those are some of our most important goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
DH
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DANIEL H.
Rathdrum, ID
Subaru CROS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Quick return to the road
Excellent service and quick response to return vehicle quickly.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/07/2021 04:50 PM

Daniel, thank you for the excellent review! We're so glad that you were pleased with your service and that you were able to get safely back on the road quickly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MM
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MICHAEL M.
Bonney Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customer Verified Customer
Category: Service
Saved our roadtrip
We were traveling through Idaho when we started having trouble with our Ford F-150. We must have called 10 different area ford dealerships, and Mike White Ford was the only one to phone, let alone return our messages! Even though they were slammed busy and had no reason to help us -- they went out of their way to get us in and take a look at what was wrong. Not only did we get in an awesome car for the day while they took a look at what was wrong, but they were able to fix the vehicle and get us back on the road the same day. It was amazing experience. Props to Tyler and Christian for getting me in and taken care of and all of us back on the road again. We were having a rough go already -- and it was just such a great thing to be treated like neighbors even though we were from way out of town.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:30 PM

Michael, thank you for the kind review! The way we see it, everyone who comes in our doors is our neighbor - we just may live nearer and farther to some! We're so glad that Tyler and Christian were able to coordinate getting things together for you! Safe travels! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customer Verified Customer
Category: Service
GREAT
EVERYTHING WENT WELL. THANK YOU!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that everything went well with your experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
SD
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SCOTT D.
Hauser, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
verified customer Verified Customer
Category: Service
Ok
Service as requested.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:07 PM

Scott, thank you for the 5 star review! We're so glad that your service went as requested! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
SB
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SCOTT B.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customer Verified Customer
Category: Service
Routine Service Appointment
Friendly staff, excellent service as always. A bit of a wait time for appointment but given the times that has to be expected.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:00 PM

Scott, thank you for the great review and your understanding in regards to appointment timing. We're doing our best and we're quite glad that you're satisfied! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
GD
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GARY D.
Newman Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customer Verified Customer
Category: Service
The people
Keep up the good work
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:17 PM

Gary, thank you for the kind review! We're very proud of our team and glad that you had a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with
CH
Christian Hanson
Service Advisor
DL
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DONALD L.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
verified customer Verified Customer
Category: Service
Service experience
Thanks again, Mike White Ford! I've come to trust you with my truck and always receive prompt service. I was promised the car to be returned by 11am and got a call at 10:30 that it was ready. The service guys at the front desk are super friendly and the service has always been top notch. Mike White Ford is where my truck will always be service and where I will purchase my next truck!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2021 01:18 PM

Donald, thank you for the 5 star review! We're so glad that you had a good service experience and that it wasn't your first good experience with us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
verified customer Verified Customer
Category: Service
Very Courteous Personnel
Connor shuttled me home and back after dropping off my truck. Connor is a thoughtful, courteous, well-spoken and polite young man. Tyler promptly checked me in a very professional and courteous manner. Both are excellent assets to your dealership.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/14/2021 03:08 PM

Anonymous, thank you for the kind review! We're so glad that you had such a great experience with both Connor and Tyler! We will be sure to pass along your kind words to both! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
NS
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NATHAN S.
Hayden, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Good communication
Service desk kept in good communication with everything going on.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/11/2021 02:33 PM

Nathan, thank you for the good review! We're so glad that you felt well communicated with during your service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Friendly & Helpful Service Dept
The service team has always been helpful and informative. Working to explain what needs to be fixed now and what can wait.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/11/2021 02:32 PM

Anonymous, thank you for the 5 star review! We always strive to be friendly, helpful and informative for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
DK
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DAVID K.
Hayden, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2021
verified customer Verified Customer
Category: Service
Great people, fast and efficient customer service
I'm happy with the people I interact with, but have a feeling they just put another band aid on the problem. This was the second time I have brought my truck in for a clunking noise in the rear of the truck. The first time they identified the problem was in the rear leaf springs and they applied grease to fix the problem. Also at that time I was told it may need new leaf springs to permanently. The noise was back in a couple of months and I scheduled another appointment to have it repaired. They came up with the same prognosis this time, and then just applied grease to it again. I'm afraid in time the noise will come back, and I will have to go through this same thing again. I don't want to have to bring the truck in every several months to have the springs greased again, if I have to come back, I would like it permanently repaired.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:03 PM

David, thank you for the good review! We're so hopeful that the noise stays away and everything starts sounding the way that it should! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
JB
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JULIE B.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customer Verified Customer
Category: Service
Great team - great service
I have been using Mike White service since I bought my truck from them 2+ years... The service team has consistantly done a great job. In this latest case they went above and beyound to get my pickup fixed and back on the road... Thanks
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/07/2021 03:11 PM

Julie, thank you for the great review! We count ourselves very luck to have had the opportunity to serve you ever since you bought your truck! Keeping our customers happy and safe is our #1 priority! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
JB
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JODI B.
Post Falls, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customer Verified Customer
Category: Service
Amazing customer service
We have been using the services here for many years without a single problem. Purchasing vehicles, servicing, and shuttles. Thank-you!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2021 02:53 PM

Jodi, thank you for the amazing review! We're so proud to have helped in so many departments and grateful that you choose to return! It was a pleasure serving you and your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MG
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MEGAN G.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customer Verified Customer
Category: Service
Great Customer Service!
Christian worked on my truck and his customer service was awesome!

He was quick to get the part replaced, understanding that I really needed my vehicle being a single mom without another vehicle to drive or a lot of money for a rental. Great guy, great service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2021 03:52 PM

Megan, thank you for the great review! We're so glad that Christian was able to take great care of you and your vehicle! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
GH
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GORDON H.
Harrison, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2021
verified customer Verified Customer
Category: Service
Service tech worked to make my experienceok.
This was a two week experience for me. I first took my truck in for stating issues. The problem was diagnosed parts were replace. When I went to get my truck it wouldn't start. Another diagnostic and another problem was found. Ten days later the problem was repaired. The technician who finally found the problem had it repaired. Today I picked up my pichup
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 02:00 PM

Gordon, thank you for the kind review. We're so sorry that your service visit wasn't as smooth as we would have hoped. We're glad that we were able to fix the situation in the end and get you back into your truck! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
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