Anonymous, thank you for taking our phone call so that we could discuss your situation. We're glad that we're in the process of working with you and looking forward to reaching a solution that will help begin to earn your trust. We thank you for choosing Mike White Ford.
Corby, I apologize that this reply took so long. I wanted to fully understand what happened and that needed several parties to be consulted.
When your vehicle first began having issues, we took it to Aspen sound, due to the added accessories. They were unable to find an issue. However, after the issue duplicated itself, instead of taking it back to Aspen, we looked at our own shop where we diagnosed a starter issue due to the aftermarket accessories and the start/stop technology.
We apologize. We should have diagnosed the vehicle at our own shop first before taking the vehicle to Aspen.
The vehicle runs perfectly, now that it has been correctly diagnosed and fixed.
We would also like to apologize for the lack of communication. Your vehicle required the involvement of several departments and sometimes the right hand and the left hand need to communicate better. This is something that we are committed to improving.
Your comment about the windows is entirely valid and is something that will be reviewed with the appropriate parties. Thank you for bringing that to our attention.
Overall, it is plain to see that your experience didn't meet your expectations or ours. We thank you for your honest feedback and will strive to continuously improve.
Blake, we are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional.
Hello Jeremy, thank you for taking the time to rate and review our dealership. If you could please give me a call, whenever it`s convenient for you! We appreciate you choosing Mike White Ford and look forward to hearing back from you.
Mallory GregsonHi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G.
Raymond, we apologize for long your repair took. We were down a few technicians due to illness and weren't running to our normal standards. We hope that in the future you grant us the opportunity to serve you again.
Anonymous, thank you for letting us know about the situation and also taking our call. We look forward to fixing this issue with you tomorrow and hope that you give us the opportunity to serve you again in the future!
Not to mention the kids’ dad has his son talking shit about Fords to specifically irritate me and here we are walking up the mountain THE DAY I got it back from y’all with the confidence you had previously instilled in me in your quality of service shot down the drain.
I called in the very next day and my service advisor Christian was not in and the lady that answered my phone call said she’s have someone contact me to see when they can reschedule me…
Me getting my truck in is extremely hard as I fly for work and am typically not in the region and when I am I’m trying to spend the minimal time I have with my children, and whatever else I’ve managed to make important in my life…
Furthermore I asked to be called back by the service manager and the lady specifically mentioned that “his name” will call me back. Which I never did receive. You may also discover that I haven’t called back to reschedule as I am flying around the country currently and can’t forecast when my schedule will open enough to bring my vehicle BACK IN and manage the complication of utilizing a rental (if I’m fortunate) and the complication of needing to go to the airport while having a rental in my possession…
In the past you haven’t been perfect but Christian has been able to get a swift grasp of accountability and responsibility and ensure issues were rectified. I attempted to give you’re service department this opportunity once more and am still hanging high and dry with a girlfriend that gets nervous every time my rear tires slip to climb ANY kind of hill (speed bump) or exit any kind of slippery surface stop…
I’m still open for redemption so if we can get this front wheel drive working, that would be awesome!