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DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Lakeland, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customer Verified Customer
10
Category: Service
Jessica and Manny are the best!!
Jessica and Manny are the best. I would like to thank Jessica and Manny for taking the time out to listen to the issue I had with my car. They showed a caring heart and professionalism. Manny kept me updated as my vehicle was getting serviced.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Service department is ran very well. I know what to expect Everytime I'm there. Great staff and very courteous.
Employees worked with
DF
DALTON FRIEDEL
RP
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Ravi P.
Brandon, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service!!
My advisor was great in reception and took care of my car with excellent service.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customer Verified Customer
10
Category: Service
Jessica and Manny are the best!!
Jessica and Manny are the best. I would like to thank Jessica and Manny for taking the time out to listen to the issue I had with my car. They showed a caring heart and professionalism. Manny kept me updated as my vehicle was getting serviced.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/06/2021
Service Type: Repair
1
Category: Service
Go Somewhere Else!
Don’t even waste your time here . They have you waiting even if you have an appointment. Service Manager had to help me because everyone seem not to care if I was there . I stood waiting to speak to a advisor and nothing .
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/07/2021 05:52 AM

I would like to apologize for your recent service experience and would like to resolve this and make it right. I will have our assistant manager reach out soon.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
JC
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Joy C.
Lakeland, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/30/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 05/31/2021 07:20 AM

We thank you for your feedback and would like to speak with to see if we can resolve any shorting or concerns. We look forward to speaking with you soon and enjoy your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
WL
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Wesley L.
Lakeland, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2021
Service Type: Maintenance
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/18/2021 02:06 PM

Again I would like to apolgize for your recent service experiance. We look foarward to seeing you tomorrow and hope you have a great evening. 

Employees worked with
DF
DALTON FRIEDEL
SA
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Sanfilippo A.
Mulberry, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2021
Service Type: Repair
Category: Service
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2021 09:18 AM

We sincerely appreciate your feedback and taking the time to enlighten me on the experience you received from our staff. I personally would like to apologize and if there is anything more, I can do please let me know. We will be using this experience as a training session to make sure our team is respectful of your time and value you as a great customer. Our goal is to exceed your expectations and again please don’t hesitate if there is anything you need or have questions about call or email me directly. Thank you again and have a great weekend.

Jessica Alexander
Lakeland Hyundai Service Manager 
863-577-5122 

Employees worked with
DF
DALTON FRIEDEL
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