Business Solutions

JF
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JACOB W FRANCIS

Assistant Service Manager
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(8 reviews)
32
Send a Message to JACOB W

DW
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Derek W.
Pleasant Grove, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
7
Category: Service
Jacob did put in effort to fix the issue.
After seeing my review the service assistant manager Jacob did contact me to try and set things right. While the finance dept. was limited in their assistance he personally made up the difference, so he deserves credit for going the extra mile to satisfy a customer.

DW
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Derek W.
Pleasant Grove, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
7
Category: Service
Jacob did put in effort to fix the issue.
After seeing my review the service assistant manager Jacob did contact me to try and set things right. While the finance dept. was limited in their assistance he personally made up the difference, so he deserves credit for going the extra mile to satisfy a customer.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Maintenance
0
Category: Service
First Hyundai blew up engine, second one sabotaged by loose oil plug.
Hyundai is terrible at service and terrible at building cars. I bought a new Kona last year for my little sisters 16th birthday. The engine exploded due to manufacturing defects at 7k miles while she was driving it late at night. She had PTSD from the event and would not drive it. I gave them a second chance and got her an Elantra, despite the fact they didn’t give me any deal or benefit from the factor their car failed at 7k miles and inconvenienced me for days. Guess what happened next? On the second oil change they didn’t tighten the oil plug and it drained out staining my driveway and the road in front of my house. It did the same thing to my sister as she was leaving school and had to be towed back to the dealer, embarrassing her. Now they tell me it’s just fine despite being driven with no oil due to their negligence. What good is a 100k mile warranty if you have to spend several days without a car every 6 months? What kind of car company and dealer does this and doesn’t compensate paying customers for their wasted time, money, and ruined property. Hyundai and Murdock Hyundai, that’s what kind. Most disappointing car experience ever.
JACOB W F., ASSISTANT SERVICE MANAGER from Murdock Hyundai Lindon responded on 03/31/2022

We are very sorry to hear about this experience, a member of our team will be in touch shortly. 


SG
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Stanley G.
Mapleton, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The best care
My experience every time I come to have my car serviced or to talk about buying a new car I am treated with the greatest respect they spend time to explain every aspect of my car care I always come away knowing long before what will be done how much it will cost I am so pleased with his care
KAISHA R. from Murdock Hyundai Lindon responded on 03/23/2022

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager


SF
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Sarah F.
Eagle Mountain, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Service
Oil Change Service
My oil change service was excellent, I was in and out in a timely manner. The service department was great to work with!
KAISHA R. from Murdock Hyundai Lindon responded on 03/21/2022

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager


AC
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Alex C.
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Service
Quality Service
We have had both our Hyundai to both Salt Lake stores and a visit to the St. George store during a trip, and we have been most impressed with the service we received from the team at Murdock Hyundai in Lindon. Jacob was very helpful in getting our vehicle serviced.
KAISHA R. from Murdock Hyundai Lindon responded on 03/21/2022

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager


CM
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Candice M.
Provo, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Service
Best Hyundai dealer !
Best service and sales team, we have loved all of our experiences with Murdock. Jacob was great on our last service !
KAISHA R. from Murdock Hyundai Lindon responded on 03/21/2022

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager


Verified Customer
Orem, UT
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Sloppy Work
Didn't like picking my car up with greasy dirty boot marks all over the plastic on my door jam. I asked for a piece of plastic to be put down so this wouldn't happen, I was told no problem and then it didn't happen. Sloppy attention to detail.
TYLER B C., Service Advisor from Murdock Hyundai Lindon responded on 03/04/2022

Thank you for your review. We will reach out for further information.


Verified Customer
Orem, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
6
Category: Service
Jacob took care of me.
Jacob was fantastic going above and beyond to fix the issues.

Verified Customer
Orem, UT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
6
Category: Service
Jacob took care of me.
Jacob was fantastic going above and beyond to fix the issues.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Incompetent
Took vehicle in for repair and got it back with additional things wrong caused by service staff
JACOB W F., ASSISTANT SERVICE MANAGER from Murdock Hyundai Lindon responded on 02/17/2022

Thank you for your feedback, we will be in touch 


BT
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Britney T.
American Fork, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent car service!
I took my car in to get a new battery and they surprised me with a new battery that was covered under warranty! They saved me $300!! I was so excited!
KARI M. from Murdock Hyundai Lindon responded on 01/26/2022

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

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