I love my new Kona from Gary Rome Hyundai! John, my salesman, was very knowledgeable with this vehicle and set up all the computer settings for me. The service department was also very helpful when I returned to get my sticker. Very professional.
Gary Rome Hyundai is a great place. All the staff are friendly and helpful. John Linnehan was just great and knowledgeable about all the features on the car and the entire process went smoothly. Thanks so much!
The experience with our salesperson was excellent. He was very knowledgeable and made our decision-making easy.
Very clean showroom and sales person was excellent
We have owned four Hyundai vehicles over the past 15 years and have had good luck with them. Our last sales person was very pleasant and easy to deal with. We had a little problem with the finance department with our most recent purchase , but that was the first time that has happened. Would definitely recommend Gary Rome Hyundai for a new vehicle.
TIMOTHY J F. from Gary Rome Hyundai responded on 04/05/2021
Thank you for the feedback. We will use this feedback to train our finance department. 100% customer satisfaction is our goal.
Although I loved my Accent in Spring, Summer, and Fall, I get called in to work during snow storms as I take care of the grounds at UMass. Often in a storm I would have to drive from South Hadley to Amherst, often before the storm was over or the roads were properly plowed.
When I explained to John what I needed in a vehicle, he made it happen for me. My all wheel drive Kona will make it easier and safer to do my job and also make me more comfortable where ever I travel. Thank you.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.