Verified Customer
Ms. Robertson,
My Sales Manager Mike Barham has spoken to your husband and we have ordered a new badge and we currently do have it in stock. I apoligize for the confusion, we did order a newer model Badge and currently have it in stock.
Please come by, we can install it today
Verified Customer
Mr, Matthew Vowell,
I am sorry that you feel this way sir, the very car you purchased was an auto show vehicle and it was sold to you at a reduced cost due to some minor imperfections.
I personally spoke to you after the third day your vehicle was here and told you that you could pick your vehicle up and enjoy it while i ordered you and new back glass and you respectfully declined, while utilizing our loaner vehicle program.
I really am sorry that you feel that the product had let you down, we noticed the scratch in the back glass and pointed it out to you and said we would absorb the cost of said glass. Once replaced you were unhappy with the result, so we had respected your opinion and then replaced it for a second time (no charge).
Your vehicle's down payment you agreed to pay the sales dept. was not fulfilled but due to your inconvenience. We absorbed (Eckert Hyundai) that cost as well.
You have a very nice car and my hope is that you start enjoy your vehicle.
I do hope you have a positive experiences at Van Hyundai.
Thank You
Don Wheeler
Verified Customer
Ms. Valerie Beck,
I am extremely sorry that your air bag light came back on. Please bring it in so we can look at your vehicle. I am unaware as to what the concern is currently. If it is the same part, it is under warranty and you would incur no additional charges. We want your vehicle running and operating properly. We will diagnosis the concern for free. I really am sorry if you think we would mislead you on your repairs, I can assure that is not our goal. If your repairs could be done under warranty, we certainly will do that.
This is a copy of your warranty pasted below
Campaign Not Performed (0 found) No outstanding recalls
5NPDH4AE6BH001669
I am sorry
Verified Customer
Mr. Clark,
I am sorry you feel this way. I had spoken to you on your last visit and for some reason you seem to have concerns with our dealer. We understand you would like to go to another dealer and we respect that. I apologize that my cashier didn't except your coupon as well, however sir the coupon you brought in was for an oil change and rotate. the service you requested on line and in person was the 7 k service that includes special oil additives thus the additional cost.
Since Genesis is now a separated brand and they all come with the wing badging I find it difficult to believe there is "nothing we can do" so I thought I would give you another chance to remedy the problem before contacting Hyundai with my complaint.