Business Solutions

JR
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JAKE RITTER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87
Send a Message to JAKE

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
The service staff is very professional
The service staff is very professional
DYLAN H. from Eckert Hyundai responded on 03/26/2022

Thank you for the 5 star review.


SR
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Susan R.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service appointment
I scheduled an oil change & additional work with the service. When I spoke to the rep upon arrival, I just needed a few of the items completed instead of the whole package. He was being transparent about what I needed & the cost. It made it easier for me to decide to add on a few more maintenance items they suggested, after they got into working on the car. I feel good about having the dealership work on my car, like I’m always in good hands!
DYLAN H. from Eckert Hyundai responded on 03/26/2022

Thank you for the 5 star review.  We look forward to seeing you again.

Employees worked with

Verified Customer
Double Oak, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Alwasy Great Service...
Fast and caring experience everytime I have my car worked on... Thank You!
DYLAN H. from Eckert Hyundai responded on 03/24/2022

Thank you for the 5 star review.  It is a pleasure to service your vehicle.

Employees worked with

KS
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Kathy S.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly service
Jake was very helpful. He kept me informed of the progress of my repair. And answered all my questions. Thanks Jake!
DYLAN H. from Eckert Hyundai responded on 03/14/2022

Thanks for the feedback we appreciate you! 

Employees worked with

JA
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James A.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Trusted advisors
Eckert advisors don’t push unnecessary repairs but rather keep me updated on critical items that ensure reliable safe operation of my vehicles.
DYLAN H. from Eckert Hyundai responded on 02/14/2022

Thank you for the 5 star review.  We look forward to seeing you again soon.

Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thank you
Oil change done
DYLAN H. from Eckert Hyundai responded on 01/31/2022

Thank you for the 5 star review.

Employees worked with

GM
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Greg M.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service Center!
I ran into an issue with an oil pressure alert with my 2010 Sonata. I contacted Jakob at Eckert Service and let him know I was going to have the car towed to them to ensure no damage to the engine if it was a serious issue. Eckert reviewed my car the next day and let me know that the alert called out an oil pressure sensor (best case!). They ordered the part and replaced the sensor when it arrived. I already had another service appt scheduled for the next week to repair a broken rear door handle. I left the car and they replaced the door handle when the part arrived and had their paint specialist paint the new parts and take care of some additional touch-ups while he was there. I am very pleased with all of the work performed. The car still looks and rides great after 12 years and 152,000 miles. Thank you to Jakob, Billy and the rest of the Eckert Service Team!
DYLAN H. from Eckert Hyundai responded on 01/27/2022

Thank you for the 5 star review amd fot the kind words.  We lok forward to seeing you again.

Employees worked with

Verified Customer
Lewisville, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Amazing Service
Eckert is knowledgeable ,professional and amazing service. These guys take care my SantaFé and provided five stars at every step. I will definitely come back with my vehicle.
Employees worked with

Verified Customer
Lewisville, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Amazing Service
Eckert is knowledgeable ,professional and amazing service. These guys take care my SantaFé and provided five stars at every step. I will definitely come back with my vehicle.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2022
Service Type: Maintenance
7
Category: Service
The dealer did not find the problem!
I have a leaking in the windshield reservoir , however the dealer said that everything was ok. After days I have the same issue.
DYLAN H. from Eckert Hyundai responded on 01/06/2022

I am very sorry to hear your recent service visit was not exceptional.  I have contacted you regarding the matter. Please contact me at your earliest convienance so that I can help resolve this issue.

Employees worked with

SG
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Sarah G.
TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Accurate about service time!
I like that they were honest about how long it would take to get my car fixed. I can’t remember the lady’s name but the one that checks you out after— I LOVE her. She is so pleasant.
STACY B. from Eckert Hyundai responded on 01/04/2022

Thanks so much Sarah. Kesa is our wonderful cashier and warranty clerk, I will send her your appreciation!
Stacy Bonneau

Employees worked with

JS
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Jon S.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent team all the way from Advisors to technicians
I love this dealership they really go out of their way to make you part of the decision making process and are honest and respectful. Echkect is a well run dealership.
DYLAN H. from Eckert Hyundai responded on 12/17/2021

Thank you for the 5 star review.  We look forward to seeing you soon.

Employees worked with

MM
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Michael M.
Lewisville, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customer Verified Customer
9
Category: Service
Professional and Knowledgeable all around.
Scheduling the warranty repairs was a breeze. Service department up to date on the problem.
Very cordial personnel.
Been very satisfied all the eight years we have been associated with the dealership.
Employees worked with

AP
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Audhesh P.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My experience was very positive.
My experience with Eckert Hyundai has been very positive.
DYLAN H. from Eckert Hyundai responded on 11/19/2021

Thank you or the 5 star review.  We look forward to seeing you again soon

Employees worked with

CS
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Cara S.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Service was excellent and fast
DYLAN H. from Eckert Hyundai responded on 11/18/2021

Thank you for the 5 star review.


Verified Customer
Aubrey, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
car maintenance
Eckert Hyundai was very helpful in getting my car serviced, they were at the time not my first choice. The dealership in McKinney Texas is severely understaffed and work is piling up. Eckert Hyundai was more than happy to help me out.. very helpful and friendly staff.
DYLAN H. from Eckert Hyundai responded on 11/15/2021

Thank you for the posiitve feedback. 


MM
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Michael M.
Lewisville, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customer Verified Customer
9
Category: Service
Professional and Knowledgeable all around.
Scheduling the warranty repairs was a breeze. Service department up to date on the problem.
Very cordial personnel.
Been very satisfied all the eight years we have been associated with the dealership.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/11/2021
Service Type: Repair
5
Category: Service
Service was acquit.
Factory recall and no parts in stock.
DYLAN H. from Eckert Hyundai responded on 11/11/2021

Thank you for taking the time to speak with me about your concerns.  We look forward to seeing you again.

DYLAN H. from Eckert Hyundai responded on 12/01/2021

Thank you for allowing us to address your concerns

Employees worked with

JS
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John S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Service
Service was great.
DYLAN H. from Eckert Hyundai responded on 11/08/2021

Thank you fro the 5 star review.

Employees worked with

IV
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Irma V.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick Turnaround
My car started acting up on a Saturday. I was super worried about it as it the vehicle I use to get to work and take my son to all of his activities. I drove it there and they assured me that they would try there best to get to it. They were busy so I left it there and early Monday morning I had a response about the issue. I agreed to their quote for repair and by the tone I got off work it was ready! Whew! They saved me so much stress trying to make arrangements!
DYLAN H. from Eckert Hyundai responded on 11/04/2021

Thank you for the 5 star review.  We are glad to have gotten your car taken care of.


TB
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Thomas B.
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
service dept
all ways very good cust service and the personnel is 5 star
DYLAN H. from Eckert Hyundai responded on 11/03/2021

Thank you for the 5 star review

Employees worked with

JG
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Jacqueline G.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Tucson clutch issue
I brought a 2018 Tucson sport in June 2021. I immediately realized that it was not preforming properly such as, take off was slow and sluggish, shaking when waiting to move forward and in reverse. I contacted the sales person who sold me the SUV. He said, that's the way Tucson ran not convinced, I contacted the service department and talked to them about what I was experiencing. So they scheduled an appointment to check out the problem but found nothing. Meanwhile the problem wasn't getting better. So I called the service department again and complained that the problem was still there. They scheduled another appointment. It was then that they determined and diagnosed that I had double clutch problem. Made another appointment to have it fixed and now it's running better. Thanks to the technican who scanned and diagnosed the problem.
DYLAN H. from Eckert Hyundai responded on 09/28/2021

Thank you for the 5 star review, and for the positve feedback.  We will use that to improve our processes.  We are glad to have been able to resolve your concerns with your car and look forward to seeing you again.

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