JAKE RITTER

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

I am sorry that this happened, can you call when you get a chance, would like to know more details.

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Thank you so much ma'am

Michael,

   Please by all means bring your vehicle back, we don't want you to experience these concerns anymore than you want them. The manufacture has specific parameters that we must follow and, one of the said procedures is whats called audible sound test, this is performed with a microphone into your crankcase. Here is the concern the test will not operate until engine has reached normal operation temperature. So if you could please reschedule for a later date when vehicle could be left for a couple days if possible. We understand the frustration, we also will help to resolve your concern.

Mr. Anderson,

 I apologize for the long oil change visit, I will look into it and get it corrected.

Come see me on your next visit it will be complimentary.

Ms. Lundgren,

  I don't know what happened, your vehicle appears to be under warranty. Please call me. I do apologize for any discreapencies, I will get it fixed.

Mr. Carr (James)

  I do apologize that you feel this way sir. We have strict guidelines we have to follow on safety related concerns.     

Mr. Potts (Wade),

  I have pulled your information on your vehicle and i would love to find out what is wrong with it please let me know when you are available. We will diagnosis the concern free of charge. He adjusted all the tire pressures to 35 psi. I will personally check the vehicle and will also address your oil change. I will give you a complementary oil change for your inconvenience.
Please call and schedule an appointment

Mr. Aguilar,

 I do understand your disappointment sir, i can assure it was not done intentionally. All of the things mentioned plug into one connector and it must have been left unsecured. Let me know when you come in on your next visit, i will give you a free oil change. I do apologize and Mr Chavez will be reprimanded.

Thank you sir it is appreciated.

Mr. Derron Lax,

First i would like to apologize you had a bad experience. I would like to address your concerns, The tune up didn't help your car and it is not running correctly. It has been 36 Thousand miles sir why didn't you return at some point? We cant repair what we don't know is broken, as far as the headlamp i do apologize the lamp was working when it was here the first time. We are not going to replace something that is currently not failing. When you returned the lamp was not functioning 216 miles later and we replaced it accordingly. You are certainly entitled to your opinion sir and i will not try to dis-sway your decision. However i do apologize for your inconvenience sir.

Feel free to call me anytime.

Mr. LAMBIASE, WILLIAM

First off i would like to apologize on behalf of my staff we have apparently let you down. I am the Service Manager, i don't remember ever speaking to you at all, i would have washed it myself. I do apologize once again and it certainly is your choice on where you do your future servicing. We would love to have you here but if not i understand. (When washed it takes 30 minutes, (we should have explained that) we hand wash and vac at no cost)

Ms. Robertson,

  My Sales Manager Mike Barham has spoken to your husband and we have ordered a new badge and we currently do have it in stock. I apoligize for the confusion, we did order a newer model Badge and currently have it in stock.

Please come by, we can install it today

Mr, Matthew Vowell,

 I am sorry that you feel this way sir, the very car you purchased was an auto show vehicle and it was sold to you at a reduced cost due to some minor imperfections.
I personally spoke to you after the third day your vehicle was here and told you that you could pick your vehicle up and enjoy it while i ordered you and new back glass and you respectfully declined, while utilizing our loaner vehicle program.

I really am sorry that you feel that the product had let you down, we noticed the scratch in the back glass and pointed it out to you and said we would absorb the cost of said glass. Once replaced you were unhappy with the result, so we had respected your opinion and then replaced it for a second time (no charge).

Your vehicle's down payment you agreed to pay the sales dept. was not fulfilled but due to your inconvenience. We absorbed (Eckert Hyundai) that cost as well.

 You have a very nice car and my hope is that you start enjoy your vehicle. 

I do hope you have a positive experiences at Van Hyundai.

Thank You

Ms. Valerie Beck,

I am extremely sorry that your air bag light came back on. Please bring it in so we can look at your vehicle. I am unaware as to what the concern is currently. If it is the same part, it is  under warranty and you would incur no additional charges. We want your vehicle running and operating properly. We will diagnosis the concern for free. I really am sorry if you think we would mislead you on your repairs, I can assure that is not our goal. If your repairs could be done under warranty, we certainly will do that.  

This is a copy of your warranty pasted below

Campaign Not Performed   (0 found) No outstanding recalls

5NPDH4AE6BH001669


I am sorry

Mr. Clark,
I am sorry you feel this way. I had spoken to you on your last visit and for some reason you seem to have concerns with our dealer. We understand you would like to go to another dealer and we respect that. I apologize that my cashier didn't except your coupon as well, however sir the coupon you brought in was for an oil change and rotate. the service you requested on line and in person was the 7 k service that includes special oil additives thus the additional cost.

I am very sorry to hear your recent service visit was not exceptional.  I have contacted you regarding the matter. Please contact me at your earliest convienance so that I can help resolve this issue.

Thank you for taking the time to speak with me about your concerns.  We look forward to seeing you again.

Thank you for allowing us to address your concerns

Jeff, please by all means bring vehicle, not what we want you to experience at all, Engine is brand new correct? Give me a call when you get a chance.