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SureCritic / Hyundai Dealer / Eckert Hyundai / DYLAN HULME
DH

DYLAN HULME

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(167 reviews)
100

Reviews of DYLAN HULME

CS
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Christopher S.
Denton, TX
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2021
verified customer Verified Customer
Category: Service
They worked with me
My vehicle was there for a while but at no fault to them, the engine part was on backorder with no ETA from hyundai due to a recall. When i got it back the airbag light was on, which, since i had to fix my old beater to continue working, didn’t click with me right away, but i drove it a few miles down the highway before realizing it shouldnt be on and turned around to have them scan it. Turns out one of the side impact sensors went bad while it was on their lot, and because of this they worked with me on halving the price of the repair and parts. Apparently this can happen (likely because of plastic and rubber parts going bad). They even tried providing me with a loaner twice, but unfortunately for me, as a delivery driver, i could not use it to work so i had no interest in even taking their loaner since i was sure someone else could probably get more use out of it.
Recommended
Employees worked with
DH
DYLAN HULME
CS
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Christopher S.
Denton, TX
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2021
verified customer Verified Customer
Category: Service
They worked with me
My vehicle was there for a while but at no fault to them, the engine part was on backorder with no ETA from hyundai due to a recall. When i got it back the airbag light was on, which, since i had to fix my old beater to continue working, didn’t click with me right away, but i drove it a few miles down the highway before realizing it shouldnt be on and turned around to have them scan it. Turns out one of the side impact sensors went bad while it was on their lot, and because of this they worked with me on halving the price of the repair and parts. Apparently this can happen (likely because of plastic and rubber parts going bad). They even tried providing me with a loaner twice, but unfortunately for me, as a delivery driver, i could not use it to work so i had no interest in even taking their loaner since i was sure someone else could probably get more use out of it.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/21/2021
Service Type: Repair
Category: Service
Took a really long time for them to finally fix my vehicle
My vehicle went in for.a “failing engine” as they put it. Guy at autozone said it was a misfire but i didn’t believe him. Apparently there was a recall sent out for the 2016 sonata hybrids about the connecting rod in the engine and i think that was the issue. It still took just about 2 months for them to get all the parts and get it fixed. When i got the vehicle back, the AIRBAG light was on. WHY? I asked them about it and they all said none of the work performed should have screwed up the airbag system. They said it was possible for the sensor to just “go out on its own” even though i had no issues with it in the 95k miles i drove the vehicle, apparently it just “went out on its own” while sitting in their repair lot for 2 months. Oh, did i mention they tried hooking me up with a rental? Then when i got there they told me i couldn’t use it for delivery purposes. Unfortunately that is my job, i am a delivery driver. So, thanks for wasting my time.
Not Recommended
DYLAN H. from Eckert Hyundai responded on 04/22/2021 03:45 PM

Thank you for taking the time to speak with me about this matter.  I look forward to further serving your needs.

DYLAN H. from Eckert Hyundai responded on 04/30/2021 01:53 PM

Thank you for your input and workng with me to reslove this matter.  If you would like to recore this review we would appreciate it very much.

Employees worked with
DH
DYLAN HULME
SE
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Stevie E.
Sanger, TX
2006 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The right way to do things
I bought my little car at Eckert Hyundai back in 2006, and now have well over 300000 miles on it. When I take the car in for service, they always let me know what else is wrong with it, and give me the option to do the repairs now or later if I prefer. They are all very courteous and knowledgeable. It seems to me that every time I see a new face, I'm not talking to a dummy. Apparently they have a very good selection process. I was pleased the other day when I went in four days before my oil change appointment, to get some extra oil, and they asked if I had time to let them slide me in. Now that's what I call service. I will always recommend this dealership to any one.
Recommended
DYLAN H. from Eckert Hyundai responded on 04/10/2021 05:34 AM

Thank you for the 5 star review and the kind words.  Always a pleasure to serve you and your cars needs.

Employees worked with
DH
DYLAN HULME
Verified Customer
Denton, TX
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
I always appreciate the service department here. Friendly and honest.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/09/2021 11:38 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
RF
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Richard F.
Justin, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Replaced engine quickly!!!
After finding out my engine was seized they handled the problem quickly and got with Hyundai and had it fixed within a week.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2021 06:28 AM

Thank you for the great review. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
TM
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Teresa M.
Lewisville, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
They are great at assisting!
They were excellent at getting me and everyone else in and out. Everyone was extremely friendly and very helpful.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/12/2020 06:18 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Denton, TX
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always take care of me.
Always able to take care of the problem in a timely fashion.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/10/2020 11:38 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
KS
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Karen S.
Denton, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service and quality service repairs
Eckyert Hyundai has great customer service and high quality service department
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/07/2020 07:01 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
WN
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Wil N.
Flower Mound, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE
They always answer are questions and go above and beyond to make sure our cars are taken care of.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/28/2020 07:08 AM

Mr. Nesmith, we think you are great people as well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Denton, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick and excellent service
Quick and excellent service. Will definitely be back for whatever I need next.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/31/2020 03:50 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
JT
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James T.
Denton, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Super Knowledgeable
Had two issues when I brought the car in. Both were dealt with very quickly and efficiently. Ability to schedule appointment online big plus. From the time I dropped off car until pickup everything was handles very professionally.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/30/2020 10:39 AM

Thank you James.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Denton, TX
2005 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
verified customer Verified Customer
Category: Service
Appreciate fast service
Always fast to resolve concerns! Excellent service!
Recommended
Employees worked with
DH
DYLAN HULME
Verified Customer
Denton, TX
2005 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
verified customer Verified Customer
Category: Service
Appreciate fast service
Always fast to resolve concerns! Excellent service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2020
Service Type: Maintenance
Category: Service
Good job
Nice job as usual!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/30/2020 10:11 AM

Thank  you, Let me know what could have been better?

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
SW
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Sandra W.
Denton, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The service writer was very considerate and helped us save money on the service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/27/2020 10:37 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
MD
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Monica D.
Pilot Point, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
customer service.
Their customer service is always amazing and professional.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/23/2020 02:23 PM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
BW
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Barbara W.
Grapevine, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Experience
Did a great job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/24/2020 05:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good folks
Handled quickly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2020 06:57 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
verified customer Verified Customer
Category: Service
Thank you for Listening
What a great place to deal with, thank you for going above and beyond. Thank you Hyundai for having such a great Dealer
Recommended
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2020
verified customer Verified Customer
Category: Service
Thank you for Listening
What a great place to deal with, thank you for going above and beyond. Thank you Hyundai for having such a great Dealer
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2020
Service Type: Repair
Category: Service
Great help
My ac is working perfect now thank you.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/01/2020 07:13 AM

Thank you for the great comments but anything less than a 5-star rating is a complete fail in Hyundais eyes. Is there any thing we could have done better.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Lewisville, TX
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service department
Impossible to be treated better, Service Manager fully explained repair and process Advisor kept in touch all through the process and a shout out to Megan for always smiling.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 03:32 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
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