DH

DYLAN HULME

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(167 reviews)
100

YH
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Yolanda H.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Quick and friendly service. Job was well done.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/14/2019 02:59 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

SS
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Sonja S.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
March 7, 2019 Review
In and out. An errand down and on to work.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/13/2019 03:57 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

LD
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Linda D.
Shady Shores, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The best.
Always helpful and obliging - the best. Thank you.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/08/2019 06:23 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DM
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Darrel M.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Another fine job
As usual all work was done right and Jimmy was great as always
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/07/2019 01:07 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

FK
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Francine K.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Got me in on time, efficient and saved the water bottle I left at the cashier desk
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/25/2019 05:10 AM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RN
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Richard N.
Denton, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Took care of my problem with a clear price quote.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/21/2019 10:17 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unhappy
Extremely Expensive and I have experience low quality
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/09/2019 01:16 PM

I am sorry you feel this way ma'am, please feel free to call me i would love to find out what happened.
I showed we charged you a diagnosis fee of 79.95 and you agreed at the time. Please let me know what we could have done differently.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

TS
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Theresa S.
Flower Mound, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
acceptable but could do better
While repair work done to satisfaction some attention in customer service could go a long way. For example topping off fluids like wiper fluid or washing the car would have really left a good impression. Especially when you consider its my 2nd time back in a week because of a part that needed ordered.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/26/2019 11:04 AM

Ms. Scott, 

   I first must apologize for my staff, this is not acceptable and will be addressed, it is our goal to exceed your expectations, not to fall short of said expectations. please let me know when your here to get your parts installed. We will make it right for you, again i do apoligize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

TM
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Teresa M.
Aubrey, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service disappointing warranty coverage
7 years drivers door handle broken understandable 7-years all broken not my fault sounds like bad construction.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/14/2019 01:30 PM

I totally understand your frustration, i will definitely bring this up on our next Factory meeting, very sorry this has happened to you. Thank you for the positive review regarding my staff, we look forward to helping you with future service needs

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DL
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Donna L.
Krugerville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great People
Great people great parts department
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/02/2019 05:19 AM

Thank you Donna. Enjoy your new Tuscon.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Knowledgeable and honest
My son was visiting from out of state and needed to have some recalls taken care of as well as another issue. My son described the issue and the tech knew immediately what it probably was. He was correct. Quick repair! I just wish they were a little closer to Lewisville/Flower Mound!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/26/2018 07:11 PM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RG
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Robyn G.
Denton, TX
2009 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Service Department!
I always appreciate the excellent service at Eckert. While I never have problems with my car, they always take car of the Maintenance so I don't have to worry.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/14/2018 06:44 AM

Robyn, Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

BH
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Bryan H.
TX
2014 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service my Jimmy
My sons 2014 Hyundai Elantra Coupe sustained some front end/suspension damage that left the vehicle undriveable. I contacted Eckert Hyundai and spoke with Jimmy, who provided me the number to call Hyundai roadside assistance, who arranged for the vehicle to be towed to their location. Jimmy then worked with the insurance adjuster and provided me an estimated time of repair of 2-3 weeks. At the end of week 2, Jimmy contacted me to provide a status update and stated that due to some parts that were on back order, the repair would take another week to complete. 1 week to the day, Jimmy called me and advised that the repairs were complete and the vehicle was ready for pick up. It just so happened that I was out-of-town on business, so Jimmy made arrangements for my 16 ear-old son to come and pick up the car. The vehicle looks and performs better than ever and I am extremely happy with the level of service that I received from Eckert Hyundai and especially Jimmy. Thank you!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/23/2018 05:00 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DS
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Douglas S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service for 10 year old Vera Cruz!
Was time for a bunch of service for my 10 year old Vera Cruz so called Jimmy Deleon. Told him what I needed. Jimmy gave me estimate that seemed fair and promised a loaner car.
Day of service, Jimmy met me in service drive, reviewed work order, did paperwork for loaner and I was out of there in 10 minutes. At pickup time, my vehicle was ready, bill was for less than estimate with all requested work completed. Great experience!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/03/2018 10:26 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RM
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Robert M.
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistently good service
Can count on work being done right
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/29/2018 09:54 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SO
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Susan O.
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Job
Thanks for great job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/26/2018 05:38 AM

Thank you Susan!

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Only ones I trust
Always do a fantastic job!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/24/2018 03:11 PM

Thank you for the 5-star review ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

MM
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Meldon M.
Addison, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Satisfied Customer
Great product and great customer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/06/2018 06:29 AM

Thank you for the 5-Star review 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Jimmy in Service is the best!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/02/2018 10:45 PM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SS
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Sonja S.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
8/2018 Car Maintenance
Always works with my schedule. Keeps my car going. It is now 6 years old and 165,000+ miles.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/07/2018 12:21 PM

Thank you Sonia

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
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