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SureCritic / Hyundai Dealer / Eckert Hyundai / DYLAN HULME
DH

DYLAN HULME

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(167 reviews)
100

Reviews of DYLAN HULME

Verified Customer
Denton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy Santa Fe
I've had my little Santa Fe for 9 years now & it's by far the best car I've ever bought! I've only had it in the shop twice in those 9 years - can you beat that?? You have serviced my car each time, and done it wonderfully. It still gets me down the road & fights off the crazy people on 35 I have to contend with! Thank you for a job well done!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2020 02:03 PM

Thank you so much for the wonderful survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Aubrey, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Tuneup
Great service, fast, friendly and prompt
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/30/2019 05:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Argyle, TX
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast & Friendly
Eckert Hyundai was able to take our Veracruz without an appointment and complete an entire tuneup the same day. The service team was very professional and friendly. Highly recommend Eckert Hyundai!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/21/2019 04:35 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
RD
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Robert D.
Flower Mound, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick Service
This service was for a warranty repair estimated to take 2-hours. But the actual repair took just over one-hour, so my wait was much shorter than expected. The repair also seems to be good, so I am happy.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2019 08:27 AM

Thank you Mr. Dye

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Lewisville, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing service
Made sure my vehicle was repaired and were very reassuring throughout the process. Always reached out to notify me of what they were doing next. I will 100% be back to Eckert in the future.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/03/2019 11:45 AM

Thank you for the great feedback

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Carrollton, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Always get great service at Eckert.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/04/2019 06:17 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
ZF
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Zane F.
Flower Mound, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding Service
Thank you to Billy (technician) and Don (service manager) for your outstanding service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:16 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
TB
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Tyrone B.
Oak Point, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees and the product.
Met some of your courtesy employees Jakob, Megan and of course the cashier, but I didn't get her name.
Thank you for being an excellent company to do business with.
Yes we miss J.T., truly a gentleman who cared for Eckert Hyundai while he was there. The employees that I have mentioned are a true example that Eckert Hyundai employees make you remember how they make you feel.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/07/2019 12:57 PM

Wow! Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
AB
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Angela B.
Ennis, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Super Service
Took my car in for warranty fixes and I was communicated with thru phone calls on how followup. Everyone was very professional and and answered my questions. Thank you!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/07/2019 12:58 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
RO
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Rigoberto O.
Frisco, TX
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service As Always
Top Notch Service and Very Friendly Service Dept.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2019 06:15 PM

Thank you so much for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
KM
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Kevin M.
Denton, TX
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer for Life
Have serviced my car with Eckert Hyundai for years and had a great experience every time. Polite, professional, and knowledgeable. No hard upselling. Moved away for a job and had to take my car to another shop when I realized what I was missing. I go out of my way now to bring my car to Eckert because I know I can trust them.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/15/2019 06:07 AM

Kevin, Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
JD
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Jeffrey D.
Roanoke, TX
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
verified customer Verified Customer
Category: Service
Oil leak that was hard to locate
My 2012 had an oil leak that was extremely difficult to locate. Jake was very helpful and would not give up until I was satisfied. Given a loaner they kept my car until they were sure the problem was solved and kept me informed throughout the process. Everyone truly went beyond my expectation to make me happy. I will definitely keep returning for both service and new car purchases!
Recommended
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
JD
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Jeffrey D.
Roanoke, TX
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
verified customer Verified Customer
Category: Service
Oil leak that was hard to locate
My 2012 had an oil leak that was extremely difficult to locate. Jake was very helpful and would not give up until I was satisfied. Given a loaner they kept my car until they were sure the problem was solved and kept me informed throughout the process. Everyone truly went beyond my expectation to make me happy. I will definitely keep returning for both service and new car purchases!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/12/2019
Service Type: Maintenance
Category: Service
Recall 181
Great brand and car. Dealership has always been the best. Only problem I've had is an oil pan leak that can't be fixed. But if I check oil and add as needed and pressure wash the driveway I should be ok until the fire comes.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/12/2019 04:26 PM

Jeff, please by all means bring vehicle, not what we want you to experience at all, Engine is brand new correct? Give me a call when you get a chance.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Denton, TX
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always fantastic!
I always get such great service and thorough work! Very impressive!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/30/2019 09:02 AM

Thank you ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
JN
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Josh N.
Denton, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Professional
My 2013 Hyundai Sonata has an engine recall requiring a complete new motor. As soon as I heard the knocking noise it causes, I scheduled an appointment. I did the research was was pretty certain the cause was the recall, I was prepared to fight in case they tried to weasel their way out of fixing it. However as soon as I called to check in on the prognosis, they were very upfront about the issue and ensured me the new motor, labor, and rental while the car was down would be taken care of completely.
Everything went smooth and I will likely be a Hyundai customer for life with how well they handled the recall that I'm sure if very costly to Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/21/2019 02:32 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
MR
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Marcel R.
TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Respect
Always respect us and do a good service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/02/2019 08:24 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
EP
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Ella P.
Flower Mound, TX
2007 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dealer related
Good so far.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2019 07:30 AM

Thank you Ms. Phillips

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
VR
gravatar
Vivek R.
Trophy Club, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
Excellent timely service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/19/2019 04:45 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
SW
gravatar
Sharon W.
Denton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
service and recall
took my Santa Fe in for tire rotation, oil change and a recall. As usual every one is very friendly, helpful. Great waiting room and
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2019 05:12 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
DN
gravatar
Daniel N.
Corinth, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service is best
The people at Eckert are what keeps us coming back.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/18/2019 01:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
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