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SureCritic / Hyundai Dealer / Eckert Hyundai / DYLAN HULME
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DYLAN HULME

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(167 reviews)
100

Reviews of DYLAN HULME

DS
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Douglas S.
Denton, TX
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
fast service for A/C problem on a hot day!!
Fast service with cost under estimate.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/01/2018 08:49 AM

Thank you for the five star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
LK
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Leonard K.
Lewisville, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty Work
Service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/26/2018 07:23 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
PB
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Phyllis B.
Corinth, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Attentive, friendly, quick.
Staff are always friendly. Appointments are easy to make. Always good service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/18/2018 07:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
NH
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Nicolette H.
Flower Mound, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication and accommodation
The folks did a great job keeping me informed on the progress of my repairs. When the time to complete the repairs needed to be extended, they offered me a loaner vehicle that was comparable to my own car. Appreciate the good customer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/15/2018 05:08 AM

Thank you Ms. Hass

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
EJ
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Elizabeth J.
Trophy Club, TX
2006 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The technician diagnosed the problem immediately and began the repairs after notifying me of the cause and the cost to repair. It was fixed within an hour and I was on my way.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2018 06:11 AM

Thank you, Ms. Jewett

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Frisco, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Took my Hyundai in for oil change. The work was finished quickly and everyone was courteous.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/08/2018 05:11 AM

Thank you fir the 5-star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
KW
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Kenneth W.
Lewisville, TX
2003 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
One pleased Customer
I was very pleased with the work. The pricing was way better than I expected so I was very satisfied with that. They called and kept me updated on my vehicle and services I needed. I got my vehicle back just like they said I would. I will be returning for all my Hyundai needs on my suv.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/06/2018 06:16 AM

Thank you, for the very kind words.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
IA
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Iftikhar A.
Denton, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pleasant environment and friendly service.
We own two Hyundai cars. Whenever we visited Eckert Hyundai, Denton TX we were given friendly welcome and prompt service. The diagnosis of the problem was always thorough, pinpointing the trouble. recommended repair and estimated cost. Work would be always dependable and done expertly. I trust professionalism of the service staff and technician so much that I would not go to any other place but to Eckert Hyundai for major checkups and repairs. One of the Cars is my Hyundai Elantra 2009, still in an excellent shape. Thanks to the quality of service that is being provided by their service team to me. May be little more expensive than your local mechanic's shop but...Hey!, it's worth it.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2018 06:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
BM
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Bonnie M.
Denton, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The friendly and knowledgable people.
I love Eckert Hyundai
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/27/2018 07:01 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
RS
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Rhatisha S.
Lewisville, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Service
Took my Santa Fe in for an oil change and because my engine light was on. Jimmy called me and told me that they would have to order a part. He also told me that he would give me a loaner car while they were fixing mine so I wouldn't be put out. He stayed in contact with me and gave me updates regularly. When I picked up my car, there was no charge for the fix and my car had been washed. Every time I'm at Eckert Hyundai and I am treated so well! I love being part of the Hyundai Family.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/30/2018 11:50 AM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
FV
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Felicia/Joe V.
Lewisville, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service & Friendly Staff
The staff are always friendly and they don't try sell you services not needed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/28/2018 08:41 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
JR
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Joshua R.
Denton, TX
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
Bought my Veracruz used from Eckert Hyundai in 2013. Thanks to their service department, five years and 155k miles later, it is still in great shape. The past few trips, I've had Jake as my service adviser and he does a good job of letting me know what work needs to be done, what it'll cost, and when my vehicle will be available. Everyone in the service department greets me by name, and I would definitely recommend both the dealership and the service department to anyone. Once my Veracruz finally wears out, my next vehicle will be a Hyundai and I will continue to have it serviced at this dealership.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/25/2018 05:45 PM

Thank you for your kind words sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
SR
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Stephen R.
Denton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
service
Everyone is very helpful and friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/22/2018 12:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
RR
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Robert R.
Sanger, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service for 2011 Sonata on 11/08/2017
Good service. Answered all my questions.

Date of service was 11/08/2017
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/19/2018 01:57 PM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
DH
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Dawn H.
Lantana, TX
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient & Effective
I was at the dealership for two reasons ... my first oil change and returning my fathers end-of-lease vehicle. My dad was very apprehensive going in only to find the process quick and seamless. The manager of the dealership was keen to how he felt and made it a better experience. Thank you !
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2018 08:37 AM

Ms. Hamilton, 

  We will always wash vehicles if it is requested, due to us hand washing all of our vehicles, please just advise the drop of agent and we will gladly do so.  

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
MA
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Mark A.
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient Service
I don't bother getting a ride. If I make an appointment for one of their early spots, they have my oil change and tire rotation done in about half an hour. Staff is nice. Price is reasonable. And I like them having all my service records in case anything ever goes wrong. Recommended.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2018 04:06 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
TS
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Theresa S.
Flower Mound, TX
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
details matter
I just wish the dealership would have pointed out there was a recall for a part on my vehicle that I am sure they already knew about because when I got my car back from being repaired there was a letter in my mailbox almost the same day... now I have to make another appointment
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/02/2018 05:41 AM

Thank you

Ms. Scott,

  I do apologize, Hyundai released us the information on your recall 01/19/2018  we received parts to perform said campaign on 1-22-18 i do understand your frustration. the good news is it is a very quick process 30 minutes or less. You come when you get a chance, sorry for the inconvenience.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
TW
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Tiara W.
Argyle, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nothing but the best!
I have had my Hyundai Elantra going on two years now. I always get it serviced at Eckert Hyundai. The guys always take care of me and go above and beyond to make sure that everything is okay. Most importantly, they are honest! Most dealer services are all about the money but here, they CARE for the people which is why I am 100% satisfied with the quality and care they put into making things easier. Definitely recommend!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2018 02:22 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
LM
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Larry M.
Sioux Rapids, IA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
yes
Great dealership
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2018 05:12 AM

Thak you for the great review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
PR
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Patrick R.
Frisco, TX
2008 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department Lacking in Customer Service Skills
No one meets you at your vehicle in the service bay. Even after you go inside, no one looks up until you ask for assistance. Vehicle interior returned dirtier than when dropped off. This is not the first time here at Eckert and appears to be a pattern with the service department. I have owned two Sonata's, one Santa Fe and one Azera and previously dealt with Van and Huffines Hyundai and both were outstanding in their customer service and quality of work.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/10/2018 03:12 PM

Mr. Roberson, I apologize, sir that is not the way it is supposed to be, it will be addressed and corrected.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
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