JAKE RITTER

I am very sorry to hear your recent service visit was not exceptional.  I have contacted you regarding the matter. Please contact me at your earliest convienance so that I can help resolve this issue.

Thank you for taking the time to speak with me about your concerns.  We look forward to seeing you again.

Thank you for allowing us to address your concerns

I am sorry, what happened? call me please.

I am sorry that this happened, can you call when you get a chance, would like to know more details.

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Thank you so much ma'am

Jeff, please by all means bring vehicle, not what we want you to experience at all, Engine is brand new correct? Give me a call when you get a chance.

Ms. Johnson, 

I apologize for the misunderstanding ma'am. This is not how we do business, please come see me on your next visit and i will be more than happy to punch your key chain for your last visit. These surveys directly affect Jakes pay, if he gets left then a 5 star Hyundai things he did a terrible job. I definitely will speak to the cashier about the treatment, again i do apologize.

Mr. Podrasky,

  I am sorry you feel this way sir, as i explained when you where here. We have to duplicate your concern to perform a repair per our Manufactures agreement. Once duplicated there is a very specific trouble tree to follow. This is why we thought it was good timing you said you were going out of town, thus giving us the opportunity to duplicate your concerns that appeared to only happen after extended driving times. I do apologize it was not easy to duplicate the concern, this is why we provided you with alternate transportation. It was driven 503 miles over the same time period. I am sorry you feel upset with how the service went, i will be more than happy to replenish any fuel we used and wash your vehicle, just let us know when you would like to do such.

Thank you so much sir.

Ms. Chalon,

I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.

Please feel free to contact us to schedule an appointment when time permits.

1. Ms Chalon,
   
   II am glad you gave us the opportunity to repair the car, one last time. 
   We feel confident that it is running well again.
   Thank you for your patience with this and I apologize it took so long to figure it out. 

Mr. Aguilar,

 I do understand your disappointment sir, i can assure it was not done intentionally. All of the things mentioned plug into one connector and it must have been left unsecured. Let me know when you come in on your next visit, i will give you a free oil change. I do apologize and Mr Chavez will be reprimanded.

Thank you sir it is appreciated.

Mr. Kramer (Juston)

I am sorry you would think we would not want to repair your vehicle, the manufacture pays us to do so when your vehicle is under warranty.

Your vehicles Warranty expired June, 14-2016 4 Months prior to your October visit.

Warranty Start Date
06/14/2011 (67 months, 2 days)

We did check your Battery, alternator, and starter where checked and all was performing properly. If your brake light went out sir and it is the same one it is a parts warranty as well.

Attached is a copy of your receipt from 10-17-16 
REPLACED LEFT RUNNING LIGHT BULB AND 3RD BRAKE LIGHT BULBS.
These are different bulbs. 

If you would like to bring your vehicle in and are having any concerns i would like to help, please let us know.

Mr. Hall,

  I am unaware of someone having to come in for a low tire sensor. If any tire has a loss of air of 3 pounds of air it will illuminate the tire light. We have had to replace two of the tire sensors, i can assure you we don't want them to fail either.
I personally apologize if you thought i "blew someone off" i would not do that intentionally. If there is something that we could do to make this better, please let me know, we will try our best to do so.

Mr, Matthew Vowell,

 I am sorry that you feel this way sir, the very car you purchased was an auto show vehicle and it was sold to you at a reduced cost due to some minor imperfections.
I personally spoke to you after the third day your vehicle was here and told you that you could pick your vehicle up and enjoy it while i ordered you and new back glass and you respectfully declined, while utilizing our loaner vehicle program.

I really am sorry that you feel that the product had let you down, we noticed the scratch in the back glass and pointed it out to you and said we would absorb the cost of said glass. Once replaced you were unhappy with the result, so we had respected your opinion and then replaced it for a second time (no charge).

Your vehicle's down payment you agreed to pay the sales dept. was not fulfilled but due to your inconvenience. We absorbed (Eckert Hyundai) that cost as well.

 You have a very nice car and my hope is that you start enjoy your vehicle. 

I do hope you have a positive experiences at Van Hyundai.

Thank You

Mr. Terrazas,

 We will be more than happy to look at the vehicle anytime, please bring it by, the struts do leak oil sometimes when they are bad. If it feels worse we can rotate the tires back to where they were originaly. Our goal is your satisfaction, so please stop by at your convenience.

Thank you for allowing us the opportunity.

Thank you for the 5 star review.

Thank you for the 5 star review.  We look forward to seeing you again.

Thank you for the 5 star review.  It is a pleasure to service your vehicle.

Thanks for the feedback we appreciate you! 

Thank you for the 5 star review.  We look forward to seeing you again soon.

Thank you for the 5 star review.

Thank you for the 5 star review amd fot the kind words.  We lok forward to seeing you again.