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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff very courteous
Place very nice and customer service is excellent.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/05/2020 11:20 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Argyle, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional service
Awesome experience as usual!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/30/2020 06:41 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RN
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Rb N.
Aubrey, TX
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
They are top notched. Nikki
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2020 07:56 AM

Thank you for the 5-star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Fort Worth, TX
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As a senior adult I was treated with respect and courtesy.
The few times I have been to Eckert Hyundai I have always received quality service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/16/2020 08:24 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DM
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Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always have great service no matter the problem
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2020 05:50 AM

Thank you so much sir for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CS
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Christopher S.
Denton, TX
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, professional, fair honest
Purchased car and always return for excellent service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2020 05:58 AM

 I apologize you had a less than favorable visit with the service department, 
Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RC
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Robert C.
Denton, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great staff
Always exceptional work!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/02/2020 12:11 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy scheduling and fast service
Easy scheduling and fast service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2020 05:55 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JS
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Jerry S.
Aubrey, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and sells team.
The sales team was great and the service outstanding. pricing, time and courtesy, aced them all!
Highly recommend this place.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/13/2020 03:23 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JT
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James T.
Denton, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Knowledgeable
Had two issues when I brought the car in. Both were dealt with very quickly and efficiently. Ability to schedule appointment online big plus. From the time I dropped off car until pickup everything was handles very professionally.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/30/2020 10:39 AM

Thank you James.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
JR
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Joshua R.
Roanoke, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recalls & oil change
It was way fast experience. Nice to be able to drop it off and pick it up in 2hrs. People were nice & enjoyed the social distancing that was going on at this location since I’m 7month pregnant. Great location would come back and recommend to others.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/24/2020 02:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SS
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Steven S.
Corinth, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service and fast
kind employee's and a very organized system. Great prices too!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/24/2020 06:24 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Corinth, TX
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car
N/a
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/17/2020 05:47 AM

Thank you for the feedback, i would love to know what could be improved, so we can earn a five star on your next visit, the Manufacture (Hyundai) grades us on 5 star rating system where anything less than 5 stars, is a failure in their eyes.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RW
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Ronda W.
Corinth, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Over Jul 4 Holiday
Appreciate all the help Jake provided. Never a good time for your car to break down ... then throw in over a holiday weekend. Jake was reassuring ... wound up getting me a loaner ... even though none were originally available. Was easy to work with ... patient with all my questions.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/15/2020 07:03 AM

Rhonda, 
Thank you for the great feedback!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Northlake, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely service
Appointment on time. Oil change service as promised within 45 minutes.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2020 07:16 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MD
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Monica D.
Pilot Point, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Customer Service ever
I love Eckert Hyundai whether I am buying a car or having it serviced, it is always a pleasant experience
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/02/2020 01:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I recommend this dealership
I am driving my 4th Hyundai from Eckert. That says it all.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/25/2020 11:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
KP
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Keli P.
Lake Dallas, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Eckert Hyundai!
I am always treated fairly and with respect. Eckert Hyundai is quick and friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/24/2020 05:47 AM

Thank you for the great comment.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MR
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Marcel R.
TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good as always!
Always taking a good care.
I trust them and they don't disappoint me!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/17/2020 05:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
TH
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Tracy H.
Flower Mound, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I have only had two annual services since purchasing my Santa Fe in July 2019. Oil changes and one tire rotation. I have very low mileage on my vehicle. The service has been great both times. The staff/service crew have been polite and professional. I have felt welcomed each time I have gone in.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2020 07:14 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
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