JR

JAKE RITTER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

ML
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Marcus L.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The Service Department
So professional!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/10/2020 03:38 PM

Thank you sir!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JF
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Jordan F.
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistent, friendly, trusted service!
I have used Eckert Hyundai for many years now for new and used car purchases and for all service and maintenance. They always greet you with a friendly smile and a promise of quick service. And they deliver on that service promise! They always kindly suggest additional services that may be needed (tire rotation, filter change, etc) with politeness and they are not pushy about it if/when you decline. I have had some failed maintenance situations where other service stations have messed something up or not adequately completed service, and the Eckert team always has stepped in to do the job right!

I greatly appreciate their friendly, consistent service and highly recommend them to anyone and everyone.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/10/2020 01:00 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

TM
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Timothy M.
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always a great experience
As always, I received prompt and courteous service from Eckert Hyundai. I had a warranty issue for an intermittent problem which is never fun because you know the problem never occurs when you bring it in. However, they did a great job of troubleshooting the issue and were able to fix it! I have always been very happy with the service I receive here.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/10/2020 01:00 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

DS
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Drew S.
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest service
Drive out of our way to go to this dealer because they’re honest and do repairs in a timely manner.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2020 05:24 AM

Mr. Solka,

  Thank you for the fantastic comments and great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RC
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Rebecca C.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Always get great service from Eckert Hyundai in Denton. Fast and friendly. Would recommend to anyone to use them for service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/09/2020 05:23 AM

Thank you Ms. Cantrell.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

WP
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William P.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Alwats Good at Eckart
IN and out on time. No overselling
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/04/2020 01:56 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SS
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Susan S.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Easy and stress free service
They couldn’t have made it any more quick, easy and stress free getting my car serviced. From the quick and easy booking appointment online, to meeting me when I drove in, to the maintenance done quickly while I took a walk, and then presenting me the papers without even having to sign. Thank you!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/03/2020 08:59 AM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

LG
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Leslie G.
Argyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service experience
Service was prompt, timely and honest/accurate.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/28/2020 10:47 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208

TB
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Tommy B.
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5 star rating great service
every the great as usual.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/25/2020 06:56 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

TB
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Tyrone B.
Oak Point, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
What makes this place so great is employees like Jakob Ritter. Jakob has always been willing to help us. Never been a Stranger.
Can't ask for anything or anyone better. Jakob Ritter is a leader as well as Don Wheeler...Two of your employees who need recognition. Thank you for caring.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/22/2020 04:02 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

CW
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Cindy W.
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick thorough service
Very pleased with the level of professionalism Nd quality of service/. Will return again!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2020 06:15 AM

Thank you, Cindy and Brad.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

IR
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Inosencio R.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Santa Fe
I love my dealership
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/16/2020 06:53 AM

Thank you so much for the review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff and great service
Always prompt in service appointments.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/15/2020 02:56 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

BR
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Barbara R.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service people are wonderful
I love how honest the service is...never pushing extra work to be done...actually giving me a choice of waiting on service that is not crucial at that time. Thank you
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/08/2020 06:06 AM

Thank you for the great comments.

Don Wheeler
Fixed Operation Manager
940-243-6208

LW
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Lynne W.
Justin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy loyal customer
I always get superb service at Eckert Hyundai!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/07/2020 01:48 PM

Thank you so much Lynne, you are the very best.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Farmers Branch, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car wash
I been receiving car wash even without asking. This is the first I got nothing.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/27/2020 02:43 PM

Mr. Lee,

 I am sorry, due to the ongoing corona virus we have not been washing vehicles, if you would like to return at a later date i will be more than happy to wash and vacuum your vehicle sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RC
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Robert C.
Lantana, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Taking care of business
Attention to needs
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/22/2020 02:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

VF
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Vanesta F.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Loaner Car
The staff was very professional. Jakob R. was very patient with me, he explained all of the services that were being performed on my "baby blue". I had an issue with the steering wheel vibrating that the tech could not duplicate; Jakob found the problem and it was corrected. I appreciate that he took the time to address it and didn't right me off! I have been dealing with this particular dealership for 15+ years and have always been well cared for. They provided a Loaner car to me for the 3 weeks my car was being serviced, I REALLY appreciated not being stranded!
Thank you very much Eckert Hyundai :-), much love to ya!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/21/2020 01:54 PM

Thank you so very much for the kind comments and fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208

WC
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William C.
Denton, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
T also.his is my third Hundai. It is a very safe driving SUV. The dealer has great peaple to deal with. Service dept is wery helpful
I Did not make a appointment IN advance .Yet you worked me in
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/20/2020 12:56 PM

Thank you for the good survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

TH
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Terry H.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Always have prompt and friendly service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/18/2020 06:36 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
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