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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

CB
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Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Job and Super Fast!
Was driving home Monday and my engine made a weird noise and the check engine light came on. Made an appoint and my wife brought it in first thing in the morning. The wiring harness for the engine had a defect or recall...something along those lines. It needed to be replaced. I saw similar instances online and some people said 37 days later their car was still in the shop. Not here. My wife was there for an hour and a half and it was done! Car isn't having any issues and I'd again, thanks for the help Eckert! Appreciate the great job and quick service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2020 07:56 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Always excellent service when I take my vehicles to be serviced at Eckert.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/12/2020 05:36 AM

Thank you for the great survey!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DK
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Dilana K.
Denton, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
GrrT service with nice people.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/11/2020 01:44 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
BP
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Brandi P.
Denton, TX
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eckert Service Dept staff is great
The Eckert Hyundai Service Department is great. They are always helpful, friendly, no pushy, and do not constantly find issues with my car like I have experienced at other dealerships.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/10/2020 04:04 PM

Thank you ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
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David S.
Lewisville, TX
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service and support
Always a positive experience every time I go, great people, service and support
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2020 03:18 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CH
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Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Santa Fa
Great seevicey
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2020 10:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/05/2020 01:22 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JH
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Jay H.
Lewisville, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service continues
Eckert Hyundai is the ONLY place I trust to service my 2012 Tucson. They have consistently provided excellent, caring service since I purchased this SUV from them. I recommend them to everyone needing service for their Hyundai’s.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/04/2020 03:26 PM

Thank you, very kind comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Justin, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Actually listen to female service customers
Bought my car at another dealer who always acted as though I could not possibly tell that my car was presenting mechanical issues. I fired them and coming over to Eckert Hyundai. We own two Hyundai products and will never take them back to the original seller dealer for service even if I broke down right in front of their store.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/31/2020 07:48 AM

Thank you maam

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SL
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Stacey L.
Corinth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job
Y’all always do a great job. Thanks!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2020 06:08 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy Santa Fe
I've had my little Santa Fe for 9 years now & it's by far the best car I've ever bought! I've only had it in the shop twice in those 9 years - can you beat that?? You have serviced my car each time, and done it wonderfully. It still gets me down the road & fights off the crazy people on 35 I have to contend with! Thank you for a job well done!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2020 02:03 PM

Thank you so much for the wonderful survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
Verified Customer
Argyle, TX
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service
They fixed one issue but the fix caused another issue I have to bring my car back to the dealer to fix.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/23/2020 06:15 AM

Thank you for the survey, I see we have an appointment scheduled for tomorrow. I do apologize for the inconvenience. This is usually a setting in instrument cluster, with steering wheel controls. Should take less than ten minutes to repair. I am very sorry for the inconvenience.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Flower Mound, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The problem was fixed
It took some time, however, after 2 years, the problem was finally fixed. The service department would keep looking and finally, the problem was located and solved. They never tried to brush me off, each visit, my regular maintenance visits, I would tell them the same story about a certain problem I was having. Each time, they would look a little deeper. It was difficult to pinpoint due to the inconsistency of occurrence.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/22/2020 05:32 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
GM
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Greg M.
Lewisville, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
60000 miles
I went in for my 60,000 service, no hard sell on flushes or other service, I gave the a free hand to review my Santa Fe and they say an oil change / tire rotation was all I needed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/21/2020 03:22 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Lewisville, TX
2014 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil Change
Check light
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/16/2020 03:37 PM

Thank you Mr. Silva for the survey, what could we have done differently to have earned a 5-star rating next time? Please let me know

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Dealership
Absolutely the best experience from buying all the way to service throughout the lifetime of your vehicle!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/16/2020 01:19 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Thank you!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/09/2020 03:18 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customers is great.
Love the services and worker..very courteous.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/08/2020 01:26 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
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David H.
Oak Point, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Went out of their way
Eckert Hyundai went out of their way to accommodate my Sonata when I had an urgent issue. They took it in right away and even didn't charge for correcting issues that were "fixed" elsewhere. Forget the other shops and start here first for all of your repair needs. I didn't and learned a valuable lesson.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/07/2020 01:11 PM

Thank you David for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Roanoke, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Convenient for me
Friendly prompt service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/05/2020 09:18 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
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