JAKE RITTER

Mr. Lee,

 I am sorry, due to the ongoing corona virus we have not been washing vehicles, if you would like to return at a later date i will be more than happy to wash and vacuum your vehicle sir.

Mr. Jones,

   We are currently looking into a less expensive option for oil changes. On your particular car it does require 7 quarts of synthetic blend oil, i will also make sure you get added to our coupon list.

Thank you, very kind comments.

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Thank you sir, i will pass it along.

Ms. Bailey, 

 I apologize ma'am, you are 100 percent correct. I would like to offer you complementary service on your next visit. That day we were backed up, that is completely my fault (should have had more staff available) so please let me take care of your next visit

Thank you we are adding vehicles.

Michael,

   Please by all means bring your vehicle back, we don't want you to experience these concerns anymore than you want them. The manufacture has specific parameters that we must follow and, one of the said procedures is whats called audible sound test, this is performed with a microphone into your crankcase. Here is the concern the test will not operate until engine has reached normal operation temperature. So if you could please reschedule for a later date when vehicle could be left for a couple days if possible. We understand the frustration, we also will help to resolve your concern.

Dale, I apologize sir , we thought your recall for the ecm update took care of the check engine light, it was a history code for the knock sensor at the time. That is precisely what the ecm campaign addressed. Again i do apologize if you are still having a concern by all means please come by and i will get it looked at quickly.

Mr. Newcomer,

 I apologize you had a bad experience sir. I assure you that is not our intention. As far as the campaign on your vehicle, we are told it is a software update to make the knock sensor more sensitive, that is all we currently know. again i apologize it is not our intent to mislead anyone.

Thank you Lynne

Thank you

Mr. Newcomer,

  I apologize sir, we should have communicated this better. I have trained my personnel to always check and see if tires have a lower tread in front then in the rear then rotate them. If there is no advantage to the customer, explain that to them and if they still want them rotated, do so.

Thank you

Thank you 

Mr. Celis,

  I apologize for your inconvenience, unfortunately, those parts sometimes are not made available they are ordered by vehicle if needed. This is not your problem and i understand that. We will try to do better on the next visit. 

Mr. Anderson,

 I apologize for the long oil change visit, I will look into it and get it corrected.

Come see me on your next visit it will be complimentary.

Mr. Lyons,

I apologize for the mis communication, that was not done to mislead you intentionally. When the vehicle arrived we tried to jump start the vehicle and we were unsuccessful in doing so. upon further diagnosis of the said problem, we had found the connection was bad. Then re-tried to jump and it then did start with no issues. I do apologize, we did a poor job of communicating.