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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

CH
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Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa
Great service and great people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/17/2019 06:17 AM

Thank you for the 5 star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
SF
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Sharon F.
Denton, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata Service
The Eckert Hyundai service department is a class act. They have serviced my car from day one and I will continue to bring my car back as needed.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/15/2019 03:58 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Aubrey, TX
2017 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go elsewhere
Go elsewhere. If you must buy here then do not get their packages for oil changes or anything additional that they do on site.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:15 PM

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
WR
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Wendy R.
Denton, TX
2017 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Need to improve.
I needed to bring my car in for warranty work. Took two trips and several days to repair leaving me without transportation to and from work.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:16 PM

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Argyle, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
My first oil change for my Sante Fe was handled very well and was done within the promised timeframe.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/11/2019 06:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SK
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Sherry K.
Sanger, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personal service
Lindsey woods was stellar!! Thank you to all who made this split second decision come true!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/10/2019 12:02 PM

You are welcome, thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MD
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Monica D.
Pilot Point, TX
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
verified customerVerified Customer
Category: Service
Rescore
The service department manager did call me and we resolved the issue.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2019
Service Type: Maintenance
Category: Service
Service
I have rated you 5’s in the past. This was the worst experience I have ever had.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/08/2019 01:24 PM

I am sorry that this happened, can you call when you get a chance, would like to know more details.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/27/2019 03:16 PM

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/28/2019 01:20 PM

Thank you so much ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CD
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Celiza D.
Arlington, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Exemplary and Honest Service at Eckert Hyundai
Even though I live now in Trophy Club, which is over 20 miles away from Eckert Hyundai, I always come back to this dealership for major services and maintenance. Sometimes I called the service department and they offered me expert advice at no cost via the phone. For example, I had my car's battery changed in Walmart, but somehow the wire became loose. My car would not start and when I opened the hood and slammed it closed, my car would start again. I told the Eckert service staff the symptom and he told me to go back to Walmart and tell them to tighten the wire. Walmart tightened the wire for free and my car started without issues since then. This kind of support from Eckert made me and my family one of the long lasting customers of Eckert and Hyundai in general. Eckert is the best dealership for Hundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/04/2019 06:08 AM

Thank you very much for the oustand review, i will pass this along to my staff.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Lewisville, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service
Made sure my vehicle was repaired and were very reassuring throughout the process. Always reached out to notify me of what they were doing next. I will 100% be back to Eckert in the future.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/03/2019 11:45 AM

Thank you for the great feedback

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
MC
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Melissa C.
Lewisville, TX
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No place like it!!
As a single female the fear we have is that we will be taken advantage of bc of our "perceived lack of knowledge" when it comes to what our vehicle needs. I bought my car the day it came off the truck and I have remained the only driver for almost 10 yrs. My car just recently hit 73k and I have little over 1000k left to pay on it and it's finally mine. I have continued for the 10 yrs to take my Tuscon back and have early maintenance check ups and I will continue for as long as I owe the car. Eventually it will be time to do a trade and my next vehicle will be a Hyundai from Eckert. The level of respect I get is by far the best ever. If they ever need a happy client testimony I would be more than happy to say it all again. Stay true to your customers and they will always come back.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/27/2019 05:46 AM

Ms. Crabb,
  That is a very kind statment, thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The people who helped me were super nice and very welcoming. However, the recall was supposed to take 2 hours, then when I got there it was 3 hours and ended up 5 hours.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2019 12:34 PM

I am so sorry it took so long ma'am, please by all means see me on your next visit i would like to give you a complementary oil change for you troubles.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
Verified Customer
Roanoke, TX
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient location for me.
Service seems adequate. Only came for oil change and car wash and these were done promptly and professionally. Lounge area seemed small and cramped. Water was difficult to get since machine took money without dispensing product. Staff did get my water.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2019 10:45 AM

Ms. Whitlow,

  I apologize for indiscretions you may have incurred while visiting us, please let me know what we can do to earn a more favorable survey in the future. Hyundai (The manufacture) grades us on a 5 star scale where anything less than this is a failure in their eyes. I want you to feel comfortable doing your services here in the future, so please let me know how myself and my staff can make this happen.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TL
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Tommy L.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Feedback
Yes
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/21/2019 06:24 AM

Thank you for the five star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Corinth, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff are friendly
Always have enjoyed taking our vehicles here and can’t see going any where else.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/18/2019 03:31 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
HK
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Holly K.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent! Great Service Staff!
Excellent! Great Service Staff!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:19 AM

Thank you so much for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Service
Fast and reliable.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2019 08:19 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
PN
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Paul N.
The Colony, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service work on santa fe
Timely, courteous service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/11/2019 01:04 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
BR
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Barbara R.
Denton, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service...staff
Great staff and service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/09/2019 02:11 PM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Schaumburg, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
I asked for a simple oil change and this was the first time someone didn't try to sell me additional services. And the free oil change after 4 is nice.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/31/2019 09:10 AM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JB
gravatar
Jacquelin B.
Denton, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy customer
Friendly honest service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/19/2019 06:17 AM

Thank you for the kind survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
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