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SureCritic / Hyundai Dealer / Atlantic Hyundai / JUSTIN MOSEMAN
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JUSTIN MOSEMAN

Service Advisor
Atlantic Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(45 reviews)
76

Reviews of JUSTIN MOSEMAN

JT
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John T.
Lindenhurst, NY
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customer Verified Customer
10
Category: Service
Manager who cares
So after not being completely satisfied with my last service the manager contacted me and addressed all my cares and concerns. Great job! Thank you Erica.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/17/2022
Service Type: Maintenance
3
Category: Service
Not up to dealership quality
The repeated failure to return the vehicle to me with the spare donut tire not put back after service was completed on 3 separate occasions is just a complete missed opportunity of a decent review.
ERIKA D. from Atlantic Hyundai responded on 01/18/2022 05:18 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you

Employees worked with
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JUSTIN MOSEMAN
Service Advisor
Verified Customer
Copiague, NY
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Feedback
I received a call on my cellphone. I was not available to pick up at that moment. A message was not left, therefore, I did not know who called. I called the number back about an hour later. It was then that I learned my car was done. If the service person would have left a message I would have had my car an hour earlier
ERIKA D. from Atlantic Hyundai responded on 01/18/2022 05:30 AM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with
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JUSTIN MOSEMAN
Service Advisor
Verified Customer
Oakdale, NY
2022 Hyundai Tucson Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Fine for what could be done
Justin in the service department is amazing. He is very knowledgeable and is HONEST. A lot of the people in the dealership department lack honesty. My apple car play doesn’t work. Whether i’m using my GPS or my music, it doesn’t work. When i’m driving i have to mess with it because it randomly disconnects or just doesn’t connect at all. Shouldn’t be happening with a brand new car. After bringing in my car a couple of times, they finally said Hyundai apple car plays don’t work and that there’s something wrong with them. WISH I KNEW THIS WHEN I WAS LEASING THE CAR. I unfortunately was not told about it. So now not only am I paying for something that i absolutely hate and a feature that doesn’t work, but there’s nothing to be done until they find a solution. seems like they’re not working too hard on doing that. Although my car sucks and i will NEVER lease another hyundai, Justin was great.
ERIKA D. from Atlantic Hyundai responded on 01/18/2022 05:30 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you

Employees worked with
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JUSTIN MOSEMAN
Service Advisor
Verified Customer
West Islip, NY
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great Experience
Reliable and Friendly
ERIKA D. from Atlantic Hyundai responded on 01/18/2022 05:23 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs

 

Employees worked with
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JUSTIN MOSEMAN
Service Advisor
Verified Customer
Medford, NY
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
in and out fairly quickly
everything done as expected
ERIKA D. from Atlantic Hyundai responded on 01/15/2022 11:51 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs

Employees worked with
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JUSTIN MOSEMAN
Service Advisor
Verified Customer
Centereach, NY
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very helpful
Very friendly and didn't wait long.......took care of all my car needs
VICTORIA V. from Atlantic Hyundai responded on 01/14/2022 11:24 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with
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JUSTIN MOSEMAN
Service Advisor
SC
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Sharon C.
West Babylon, NY
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
My experience was excellent because of the individual that took care of me.
I was very fortunate to get the individual I had checking in my car. The experience went very smoothly and I was very satisfied.
ERIKA D. from Atlantic Hyundai responded on 11/29/2021 03:22 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with Justin Moseman for all of your future service needs.

 

Employees worked with
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JUSTIN MOSEMAN
Service Advisor
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