JUSTIN MOSEMAN

Service Advisor

Atlantic Hyundai

Overall Rating

4.9

(45 reviews)

76

Reviews of JUSTIN MOSEMAN

RB

Russell B.

Deer Park, NY

2019 Hyundai Tucson

02/11/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Best Service in Suffolk County!

Justen was my personnel advisor and he was great!
He explained all the work that had to be done to my vehicle and answered all my questions.
I had a more detailed question which was answered by another gentleman named John Grosso, who was a pleasure to talk to with some great knowledge.

VICTORIA V. from Atlantic Hyundai responded on 02/13/2022 11:08 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

CS

Christopher S.

Far Rockaway, NY

2017 Hyundai Elantra

02/08/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Highly recommend

I drive over 28 miles to come here to have my vehicle serviced because they take the time to listen and make sure all you needs and concerns are taken care of. I’ve been coming here for 2 years now and it’s always a pleasure

ERIKA D. from Atlantic Hyundai responded on 02/10/2022 11:31 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

TR

Terri R.

Amityville, NY

2020 Hyundai Elantra

02/08/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Service department

Service department is Great Justin had me in & out work done correct

VICTORIA V. from Atlantic Hyundai responded on 02/10/2022 07:55 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

JC

Janet C.

Huntingtn Sta, NY

2016 Hyundai Tucson

02/08/2022

Service Type: Repair

Verified Customer

8

Category: Service

Recall

Everything went extremely well. My car was taken in on time, a ride was provided back to my home, I was promptly called when it was finished and my pickup went quick and smooth. Overall it was a very pleasant experience.

VICTORIA V. from Atlantic Hyundai responded on 02/10/2022 06:28 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

LV

Lucy V.

Amityville, NY

2021 Hyundai Sonata

02/07/2022

Service Type: Repair

Verified Customer

10

Category: Service

Service

Justin Helped and was great and quick definitely would recommend.

ERIKA D. from Atlantic Hyundai responded on 02/09/2022 06:06 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

SJ

Scott J.

Sayville, NY

2006 Hyundai Sonata

02/04/2022

Service Type: Maintenance

Verified Customer

0

Category: Service

Seems like they aren't even trying anymore

I have always heard less than stellar things about the service department at Hyundai. I went to the one on Hyundai 112 for quite sometimes. And after having to call them 30 minutes before closing multiple times, to see if my car was done and the car not being fixed when I picked it up, I started going to Atlantic Hyundai. The customer service was much the same, but at least the car issue was fixed when I picked it up. In fact for the longest time I had an issue with the Air Bag light going on whenever the driver seat was moved by my wife, then back by me. This problem was brought to the service department multiple times. In fact the seatbelt was replaced at least once in the past as I was told that was the issue. Two years ago the car was in for unrelated service, and the service rep actually called me, stated she was going over my file and that she and a service tech found information suggesting the issue was actually a loose wire connection under the seat and they fixed it with a zip tie. I was very much thankful she went above and beyond to solve an issue I had for years. In fact in hindsight I am a bit concerned that I may have been driving a car with no airbag for years, due to a design flaw. (If you search online, this issue is a known problem.) Which brings me to my most recent two visits. My car was dropped off on 12/20/21 for an oil change, inspection and because the airbag light came on again after the seat was moved up and then back again. I also had an incling the brakes needed to be done. The first day the service rep called informed me of the necessary brake repair, I explained to him the history of the seatbelt and he advised the seatbelt buckle needed to be replaced. I told him I had this issue numerous times, tried that fix, and I believe it to be the wires under the seat as my vehicle service history should show. He told me the buckle repair was covered by warranty and they needed to order the part and they would schedule an appointment for the installation. He also advised that it wouldn't affect the inspection and the service tech had preformed the inspection. This whole process took over three days. I would be called by the service rep, either answer or miss the call, call him right back. Twice told he was on the phone so I left a message (the answer to his original call) and said if there is an issue to call me back. Both times he did not get the message as the next day, yes the next day, not in an hour or two, not half a day, the next day, he'd call and say I tried to get in touch with you about your car we need to get it fixed and off the lot. This was very frustrating as I was without my car for a week around Christmas because it seems the receptionist can take messages, but not give them to the proper person. I was a bit shocked that the service rep after not receiving a message or hearing from me would just forget about it until the next day. Real kicker was the sales department called me during this time to try to sell me a new car. Needless to say the car was finally finished and I went to pick it up. $850 total, and when I got in the car. It wasn't inspected and the airbag light was still on and it was filthy in the inside. None of the work I requested was finished, but the service department was closing so I took the car hoping when the seatbelt buckle came in everything would get completed. Unfortunately I was never told of my next appointment, because I was not given one. I waited a few days and then just made another appointment. Keep in mind each appointment was a month wait time. Before my appointment I called three times to check if the part was now in stock, so I didn't waste my time. Each of these times., I was told I'd receive a call back and didn't. On 1/26/22 I dropped the car off again, for the work that wasn't done originally. That day I was called by a new service rep and told that the car needed to be driven for 100 miles to reset sensors in order to do the inspection. Which was insane to me. I come to find out that during the first visit the battery had died. Which I find suspect since my radio presets were still the same and when the battery dies or is disconnected, my aftermarket stereo resets the presets. So unless the service tech guessed every station correctly and reprogrammed my presets after the battery died, the battery didn't die. The service tech said the car could be picked up, driven to reset the sensors and brought back to save on labor. But I asked if I had to wait another month for an appointment, to which he replied most likely. Reluctantly I told the service rep to just have the car driven and I would pay the labor. I also explained to him the airbag light/buckle situation, I was told was warrantied. The part was never ordered, and I was told that it was not under warranty. Even though I didn't even think the buckle was the issue, I asked to talk to the original service rep, from my first visit as he told me it was. At this time I was advised he doesn't work there anymore haha. I told him to not bother with the buckle replacement as he didn't have it in stock and it was going to cost me over $500 to replace. I also expressed my frustration on the lack of communication, the time frame it took to not even fix a problem and the cost incurred. I picked the car up that night, paid $200 more to finally get the car inspected. When I looked inside the airbag light was obviously still on, and there was a soda left in the center console, that was not mine. Hyundai used to put down paper floor mats to protect cars and keep them clean during service. Now they leave Pepsi's in the center console for your refreshment. Long story short, I paid a lot of money for a very little amount of substandard work. The irony of the whole situation is I was getting the work done in order to give the car to my niece as I am in the market for the new G70 Launch Edition. Safe to say I am reconsidering this decision.

ERIKA D. from Atlantic Hyundai responded on 02/05/2022 05:59 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you

Employees worked with

Service Advisor

Verified Customer

Islandia, NY

2015 Hyundai Sonata

02/01/2022

Service Type: Repair

Verified Customer

10

Category: Service

Excellent service provided by the Service associate Justin Moseman

The service and assistance provided by Justin Moseman in the Atlantic Hyundai service department was excellent. He eased what could have been a trying experience in working through the warranty and engine replacement process through his attentiveness and communication. It was clear that he personalized the experience for us and was a great advocate throughout the process.

ERIKA D. from Atlantic Hyundai responded on 02/02/2022 11:37 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

JR

Jeffrey R.

West Babylon, NY

2018 Hyundai Tucson

01/31/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Exceptional service

Very professional and prompt service provided by the technicians.

ERIKA D. from Atlantic Hyundai responded on 02/02/2022 11:36 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

BS

Barry S.

Northport, NY

2017 Hyundai Sonata Hybrid

01/31/2022

Service Type: Repair

Verified Customer

10

Category: Service

Easy peasy

Easy to make an appointment. Virtually no wait to get checked in and processed. Easy check out and valet service made the whole experience pleasurable.

VICTORIA V. from Atlantic Hyundai responded on 02/02/2022 09:39 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

MB

Melissa B.

Islip, NY

2015 Hyundai Sonata

01/27/2022

Service Type: Repair

Verified Customer

10

Category: Service

Excellent customer service

Everyone is so friendly and helpful!

VICTORIA V. from Atlantic Hyundai responded on 01/30/2022 07:43 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

HH

Heather H.

Lindenhurst, NY

2020 Hyundai Elantra

01/27/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

ter

jason was very helpful and a great service rep

VICTORIA V. from Atlantic Hyundai responded on 01/30/2022 07:40 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

TR

Terri R.

Amityville, NY

2020 Hyundai Elantra

01/25/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service

Great customer service Excellent in all departments

ERIKA D. from Atlantic Hyundai responded on 01/27/2022 05:29 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

DM

D M.

Bay Shore, NY

2018 Hyundai Elantra

01/21/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Oil change

Oil change

VICTORIA V. from Atlantic Hyundai responded on 01/23/2022 11:55 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

GF

Giselle F.

Farmingdale, NY

2020 Hyundai Santa Fe

01/21/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Exceptional Service

The staff are always friendly, professional and accommodating. I am treated like family.

ERIKA D. from Atlantic Hyundai responded on 01/22/2022 10:56 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

LS

Leonard S.

Commack, NY

2020 Hyundai Santa Fe

01/21/2022

Service Type: Repair

Verified Customer

10

Category: Service

Always a great experience with everyone at Atlantic Hyundai

I have been a customer for 10 years now. Great service and staff.

ERIKA D. from Atlantic Hyundai responded on 01/22/2022 10:39 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

JT

John T.

Lindenhurst, NY

2020 Hyundai Elantra

ReScore Review™

01/20/2022

Verified Customer

10

Category: Service

Manager who cares

So after not being completely satisfied with my last service the manager contacted me and addressed all my cares and concerns. Great job! Thank you Erica.

Employees worked with

Service Advisor

Verified Customer

West Islip, NY

2013 Hyundai Santa Fe Sport

01/19/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service

Amazing service always treated well when I go

ERIKA D. from Atlantic Hyundai responded on 01/20/2022 07:18 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

Verified Customer

West Babylon, NY

2010 Hyundai Elantra

01/19/2022

Service Type: Maintenance

Verified Customer

9

Category: Service

Clean

Clean place to wait. Clean bathrooms. Good communication.

ERIKA D. from Atlantic Hyundai responded on 01/20/2022 07:16 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs.

Employees worked with

Service Advisor

WM

William M.

Howard Beach, NY

2021 Hyundai Kona

01/18/2022

Service Type: Repair

Verified Customer

10

Category: Service

Atlantic

They did a great job on the Kona and Justin kept me up to date with information

ERIKA D. from Atlantic Hyundai responded on 01/20/2022 06:28 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs

Employees worked with

Service Advisor

MG

Marsha G.

Brentwood, NY

2008 Hyundai Sonata

01/18/2022

Service Type: Maintenance

Verified Customer

8

Category: Service

My Go To Mechanic...

Justin was awesome.. Thank you...

ERIKA D. from Atlantic Hyundai responded on 01/18/2022 05:32 AM

hank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with Justin Moseman for all of your future service needs

Survey Results

Employees worked with

Service Advisor

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