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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
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KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

Verified Customer
Goodyear, AZ
2020 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eh
Wouldn’t recommend nor go back. Service techs don’t seem to pay attention to detail, and prices were never explained thoroughly.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 02/02/2021 02:35 PM


Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator
Employees worked with
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KRISTINA M MIRANDA
EF
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Erika F.
Goodyear, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
verified customerVerified Customer
Category: Service
Quick to resolve issues
I had a recent experience at the service center that I had complained about. Kristina was quick to call and resolve the issues and concerns I had, she went above and beyond in resolving them. Thank you!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/12/2020
Service Type: Repair
Category: Service
Having an appointment doesn’t seem to matter
While I would recommend purchasing a vehicle from this dealership, the sales staff were wonderful!!. I would not recommend the use of the service department as my experience has been unacceptable. Both times using the facility I had appointments for 7 AM which is when they first open, only to be left waiting for extended periods of time, and part of the work not being completed in a professional complete manner. After the initial time I did let the department now and was followed up with a phone call. After which they had assured me they would be in contact to try and make it right, in which they never did follow up. Even after several calls and messages left, the issue was not resolved.
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 12/12/2020 09:43 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employees worked with
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KRISTINA M MIRANDA
HD
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Harry D.
Surprise, AZ
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
0
Category: Service
Horrible car and service.
I'm resending this review only because instead of taking my statement as a complaint against the dealership and Hyundai's treatment of me the dealership took it out on the only employee that tried to help me and showed genuine concern for my issues. Kristina should be commended on her dedication to the customers and not berated for what the dealership as a whole has done. My car is still not fixed and is still very unsafe to drive, so unsafe that I felt compelled to trade it in for what I feel is an extremely safe Subaru. I will never do business with Ken Garff or Hyundai again nor will I ever recommend or say anything complimentary about them.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2022
Service Type: Repair
0
Category: Service
Horrible car and service.
I've had nothing but computer problems since I purchased this car. The dealer and Hyundai have been totally un responsive to my safety.
KRISTINA M. from Ken Garff Hyundai Surprise responded on 01/18/2022 05:24 PM

THANK YOU FOR TALKING TO ME TODAY I AM SENDING ANOTHER SURVEY IN A SEPERATE EMAIL 

Employees worked with
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KRISTINA M MIRANDA
SD
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Steve D.
Goodyear, AZ
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Service
Great customer service
Very professional. Great service and pleasant experience.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2021
Service Type: Maintenance
5
Category: Service
long wait
long wait and did not honor pre paid maintenance program
ALICE G. from Ken Garff Hyundai Surprise responded on 10/26/2021 09:25 AM

Hi  Steve

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai
Employees worked with
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KRISTINA M MIRANDA
AW
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Austin W.
Peoria, AZ
2011 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Horrible service very unhappy
Very unhappy went for a simple oil change and take the car home now it’s leaking and smoking and can’t be driven. Sent a worker to my house who they said did my oil change and he wasn’t even the one who did it. Very unorganized and with that i am out of work because my vehicle is no longer drivable
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/05/2021 09:14 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
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KRISTINA M MIRANDA
TD
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Thomas D.
Buckeye, AZ
2022 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customerVerified Customer
Category: Service
Immediate call
I was called immediately and she apologized and felt horrible for what happened and did what she could to rectify the situation
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2021
Service Type: Repair
Category: Service
Terrible service department
They fixed my tires but allowed me to drive off the lot with a horrible alignment that they didn’t tell me needed to be completed. It was bad enough that my traction control would turn on and force my tail end of my car to swerve
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/23/2021 11:10 AM

 Hi Thomas
Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customerVerified Customer
Category: Service
Rescore
Close to home
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2021
Service Type: Repair
Category: Service
Surprise dealer, not sure how car works
Not sure it’s worth it... but will remember when I buy another car
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 05/24/2021 04:00 PM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
avatar
KRISTINA M MIRANDA
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