Business Solutions

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STEVEN FRANCE

SERVICE MANAGER
Overall Rating
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(3 reviews)
50
Send a Message to STEVEN

JP
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John P.
North Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Reliable, and punctual
I have used Little Rock Hyundai for my last two oil changes and tire rotation, they have done a great job.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/20/2022

John,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/20/2022

John,
Thanks for this great business rating!

Employees worked with

LS
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Larry S.
Maumelle, AR
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customer Verified Customer
Category: Service
Concerns addressed and issue resolved
I had made an appointment to have an oil change and tire rotation. In spite of the appointment I ended up having to wait nearly 2 hours. Based upon my previous experiences with this dealership I felt this was an unreasonable time to wait for this job.

I was sent a request to review my visit. My review was less than stellar based upon the length of time I was kept waiting. I was contacted immediately by the Hyundai dealership regarding my review. They agreed my wait time was unreasonable especially since I had an appointment. To ameliorate my concern, they offered me a free oil change. They explained the reason for the delay was a shortage of a technicians but agreed that was not an excuse because appointment times are to receive priority service. I advised them I understood and had hoped the delay I experienced was an an aberration. I’m convinced it was and feel this issue has been resolved in an appropriate manner. I will continue having my Santa Fe serviced with them.
Recommended
Employees worked with

LS
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Larry S.
Maumelle, AR
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customer Verified Customer
Category: Service
Concerns addressed and issue resolved
I had made an appointment to have an oil change and tire rotation. In spite of the appointment I ended up having to wait nearly 2 hours. Based upon my previous experiences with this dealership I felt this was an unreasonable time to wait for this job.

I was sent a request to review my visit. My review was less than stellar based upon the length of time I was kept waiting. I was contacted immediately by the Hyundai dealership regarding my review. They agreed my wait time was unreasonable especially since I had an appointment. To ameliorate my concern, they offered me a free oil change. They explained the reason for the delay was a shortage of a technicians but agreed that was not an excuse because appointment times are to receive priority service. I advised them I understood and had hoped the delay I experienced was an an aberration. I’m convinced it was and feel this issue has been resolved in an appropriate manner. I will continue having my Santa Fe serviced with them.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/28/2021
Service Type: Maintenance
Category: Service
Appointment failure
I scheduled an appointment the day before for an oil change and tire rotation. I arrived on time and after waiting for a service advisor I went to the waiting area. After nearly two hours I was advised my vehicle was ready. After having made the appointment for such an easy service, I was disappointed in the length of time it took for my vehicle to be ready. I don’t know the reason for the amount of time taken but it appears making an appointment means nothing. You are treated the same as if you simply showed up for service.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/28/2021

Larry,
Thank you for your feedback.  Customer satisfaction is very important to us.  You are right and this NOT acceptable at all.  I would like to give you a free oil change for your time.  I do take all concerns to upper management.  This is something that will be be brought to the attention of  all service advisors service management.   Please feel free to call me at anytime to discuss your concerns.  Kimberly Stewart, CRM 501-604-1502

STEVEN A F. from Crain Hyundai Little Rock responded on 05/29/2021

Sorry, we will reach out to you soon.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/01/2021

Larry,
Thanks for this great review!

Employees worked with

MA
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Melih A.
Little Rock, AR
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Long wait proses
Long wait proses
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/28/2020

Melih,
Thank you for your feedback.  Customer Satisfaction is very important to us.  I have taken your concerns to our Service Manager and Service Advisor.  I do apologize for any inconvenience that this may of cause you.  I would like to offer you a complimentary oil change on your next visit.  Also, Hyundai will be sending you a rescore survey and that survey will be on me and if I reached out to you.  Hyundai does like to know that we do take care of our customers.  Please let me know if there is anything that I can help you with,  Kimberly Stewart, CRM 

Employees worked with
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