Reviews
LM
Lon M.
Racine, WI
Hung up on me twice.
8:30 A m. Called to get service. Never spoke to anyone cause twice in a row they just hung up on me. How about taking my name and number or an answering machine or service?
Chris G. from A+ Automotive responded on 10/17/2018
Im sorry that you were unable to talk to someone this morning . When I got this review i looked into the issue and saw that your name called us twice this morning. We must have been having phone issues because we do have a answering machine due to the high volume of phone calls that come in here especially in the mornings. I would appreciate if you could give us another chance in the future to prove are quality of customer service once again im sorry for the issues
chris
RC
Rose C.
Racine, WI
Dodge Grand Caravan
Verified Customer
Rose said she will recommend the business to others.
Recommended
This review was collected via phone interview by Customer Research Inc.
RW
Rob W.
Pleasant Prairie, WI
Jeep Grand Cherokee
Verified Customer
Rob said the estimated cost he approved did not match the final cost of service. The service was more than he expected. The employees did not repair the initial issue he wanted taken care of.
This review was collected via phone interview by Customer Research Inc.
Chris G. from A+ Automotive responded on 07/30/2018
I'm sorry for the inconvenience and i looked into the bill and you are right we did make a human error on the bill and $50 is credited on your account. Due to the issue of the suspension repair we did and our conversation we had on the phone about the noise you were hearing that we found to be the exhaust that we fixed for you might have satisfied you completely and we still have a customer for future repairs. If you feel the same please update your review because we try hard to get 5 stars thank you for your time.
Chris
DW
Diane W.
Sturtevant, WI
Subaru Forester
Verified Customer
Diane said it took a long time to get an oil filter.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dan D.
Sturtevant, WI
Honda Pilot
Verified Customer
Dan said that the staff forgot about his vehicle however overall they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
YK
Yamini K.
Sturtevant, WI
Chrysler Sebring
Verified Customer
Yamini said she had a nice experience with this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Emily R.
Wisconsin
Lincoln Aviator
Verified Customer
Emily said she had to wait for her vehicle to get in for service. The location was not what she expected and it was not very clean.
Recommended
This review was collected via phone interview by Customer Research Inc.
DJ
Damon J.
Waterford, WI
Honda Pilot
Verified Customer
Shocks Replaced
Staff was friendly and the estimate was accurate. They noticed another issue, asked me if I wanted to proceed, and followed my wishes. Truck feels and handles much better than before. Pleased with the service and repairs.
Recommended
KD
Karen D.
Racine, WI
Hyundai Accent
Verified Customer
Excellent service and they really understand
I had an urgent issue with my car and the place I originally took it to could not do the work. A plus auto picked up my car and brought to their shop. They understood that I could not drive it anymore and they got the parts and it was done the next day! That is awesome customer service. Great people great place. Cost was good too. Definitely an A + in my book. Thank you to Chris and his wife and the lady who worked on my car.😁
Recommended
Chris G. from A+ Automotive responded on 03/15/2019
Thank you Karen! We are happy to help whenever we can... If you ever have any other automotive needs please let us know. We are here for you!
BP
Bruce P.
Wisconsin
Dodge Stratus Sdn
Verified Customer
Bruce said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KP
Kelsey P.
Sturtevant, WI
Kia Sorento
Verified Customer
Kelsey said the service was good , but they needed to get special oil for her vehicle which took longer.
Recommended
This review was collected via phone interview by Customer Research Inc.
TB
Tony B.
Sturtevant, WI
Mazda B2300
Verified Customer
Tony said the service was not done at the estimated time.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dan F.
Sturtevant, WI
Honda Civic
Verified Customer
Spoke with Cody. He said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Hardeep L.
Sturtevant, WI
Chevrolet Equinox
Verified Customer
Hardeep said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Troy H.
Sturtevant, WI
Ford F-150
Verified Customer
Troy said it was alright and he can't complain.
Recommended
This review was collected via phone interview by Customer Research Inc.
MG
Michael G.
Sturtevant, WI
Dodge Journey
Verified Customer
Michael said the staff did the work requested. They couldn't provide information about what caused the problem and he wasn't updated during the service process.
Recommended
This review was collected via phone interview by Customer Research Inc.
NS
Nirmal S.
Racine, WI
Honda Odyssey
Verified Customer
Nirmal said she had a good experience, but she had to wait for a half hour.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Anna W.
Racine, WI
Toyota Paseo
Verified Customer
Anna said the employees took really good care of her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
TA
Toni A.
Sturtevant, WI
Toyota Highlander
Verified Customer
Great price
We just started taking our vehicles to A plus for oil changes and maintenance appointments. The first time they did an excellent therough job but the second time we took a vehicle in they didn't top off fluids and they suggested brakes be replaced but didn't offer a quote. The price is great.
Recommended
AA
Anthony A.
Sturtevant, WI
Acura TL
Verified Customer
Anthony said everything was great. The pricing and the work were good. There was an issue with communication. The people calling the customers and the one helping the customer did not appear to be on the same page.
Recommended
This review was collected via phone interview by Customer Research Inc.