Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

479 Reviews

96% Would Recommend
Latest Review 10 days ago

Reviews


MZ
Meiwen Z.
Rochester, NY
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Meiwen said they did a good job.
This review was collected via phone interview by Customer Research Inc.

HR
Harry R.
New York
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Harry said the business does a great job with the maintenance they do on his vehicle. After going to the facility this last time he noticed a knocking sound coming from his vehicle. He will be going back to the business to get it checked out.
This review was collected via phone interview by Customer Research Inc.

DC
Deborah C.
New York
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Deborah said it was a really great experience from the phone call to the staff repairing the vehicle. The tow driver took the time to ask her what was wrong with the vehicle and actually checked it. The person at the facility explained everything to her and advised her that they would be doing the diagnosis and would call her back to have the work done.
This review was collected via phone interview by Customer Research Inc.

AH
Alvin H.
Waterloo, NY
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Alvin said the business helped him out of a stressful situation. The staff was professional and they answered all his questions about his vehicle.
This review was collected via phone interview by Customer Research Inc.

SG
Susan G.
New York
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Susan said the customer service was wonderful, they were pleasant on the phone and kept her updated. It was overall great service.
This review was collected via phone interview by Customer Research Inc.

JP
Janki P.
West Henrietta, NY
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Janki said that the staff at the facility provided her with a good overall experience.
This review was collected via phone interview by Customer Research Inc.

ER
Evangaline R.
New York
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Evangaline said she had her vehicle towed to this business and everybody was accommodating to her. They have the best customer service out there.
This review was collected via phone interview by Customer Research Inc.

KF
Kregg F.
Rochester, NY
Chevrolet Silverado 2500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Kregg said they took care of him immediately. The waiting was minimal. He is so grateful. They did 1000 percent satisfactory work. He is very pleased.
This review was collected via phone interview by Customer Research Inc.

JS
Jenika S.
Rochester, NY
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jenika said everyone was nice. The service people were very informative and expedient and friendly.
This review was collected via phone interview by Customer Research Inc.

MM
Moe M.
West Henrietta, NY
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Moe said everything was good and he recommends the business.
This review was collected via phone interview by Customer Research Inc.

MD
Matthew D.
Rochester, NY
Lexus ES 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Matthew said it was good service and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

AA
Alice A.
Rush, NY
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
No nonsense!
I have been here several times and always feel I get excellent service without any nonsense add on that other places try to sell you. They explain everything carefully, give a high low estimate and usually come in closer to the low end. Hard to find a mechanic you trust, they have my trust!

LR
Lenord R.
Rochester, NY
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Lenord said the staff were super friendly, helpful, and informative. He had a good experience all the way around.
This review was collected via phone interview by Customer Research Inc.

SG
Sierrah G.
Rochester, NY
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Sierrah said the staff is efficient and pretty cool.
This review was collected via phone interview by Customer Research Inc.

SJ
Sam J.
Rochester, NY
Lincoln MKZ
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Sam said the business didn't have any compressed air to put in his tire. Everything else was great.
This review was collected via phone interview by Customer Research Inc.

DN
DOUG N.
Rochester, NY
Mazda Mazda6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Excellent Customer Service
Good price delivered with outstanding customer service!

PS
PETER S.
Rochester, NY
Pontiac Vibe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Great Service
I always have great service and a comfortable place to wait for my vehicle. They are courteous and professional. I've been to a lot of mechanics and these are are some of the best.

AD
ANNETTE D.
West Henrietta, NY
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
The people and service
Laz always works it out for me.

CD
Chris D.
Rochester, NY
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Chris said they're very good. He enjoys the service and he stated Les deserves a raise.
This review was collected via phone interview by Customer Research Inc.

JE
Jeremy E.
New York
Chevrolet HHR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Jeremy said the business did a great job and they were also very informative.
This review was collected via phone interview by Customer Research Inc.