Dirk is a personal friend just having fun not realizing that everyone can see his comments. We can take a joke...hopefully viewers & readers can too:-)
When Alok brought the vehicle in he stated that he didn't have any headlights. We found that both high beam headlights were working but neither side worked on the dim setting. We could tell that both the bulbs were burnt out. We would need to replace them before we did any further diagnosis if needed. After replacing the bulbs we determined that there were no additional problems. It was at that time we let him know that all the vehicle needed was both low beam headlight bulbs. We assumed they would want to replace the bulbs and doing so to confirm nothing else was a problem seemed reasonable. We were trying to avoid calling them w/an estimate only to have to call back if we had found something else wrong.