Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

732 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


RA
Ryan A.
Tuscaloosa, AL
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Ryan said the business had got his vehicle serviced quickly.
This review was collected via phone interview by Customer Research Inc.

LB
Lois B.
Birmingham, AL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Lois said that they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Birmingham, AL
Lexus RX 350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2018
Wait was too long
My wait was too long based on the work requested.
I did receive an apology.

HD
Helen Kathryn D.
Pelham, AL
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Highest quality service with integrity
These days, it’s nerve-racking to choose a mechanic, when you don’t know much about what goes on under your car’s hood. It’s very easy for a repair shop to take advantage.

Auto & Truck Services stands out as the exception. Their mechanics are extremely knowledgeable and, just as importantly, scrupulously honest, adhering to high standards set by Norman Rutledge and his right-hand, Grace Rutledge. This repair shop’s work is excellent, and the team there stands behind all repairs they do. I wouldn’t trust our vehicles to anyone else.

PK
Pam K.
Birmingham, AL
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
The people!
The people are always friendly. Plus...quality work!

MG
Melvin G.
Alabaster, AL
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Friendly and Trustworthy.
I have always been treated with respect. They always follow up with the needs of your vehicle.

FR
Francis R.
Birmingham, AL
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Great place
Friendly quick service

SM
Sara M.
Birmingham, AL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Stalling issue
I had a serious issue that they fully assessed for me. Couldn’t get the issue to reoccur but received wonderful work nonetheless

EY
Elizabeth Y.
Birmingham, AL
Lexus LS 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Elizabeth said that everything went just fine at this business. She would recommend them.
This review was collected via phone interview by Customer Research Inc.

SM
Sienna M.
Birmingham, AL
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Sienna said it took the business almost three hours for an oil change,. The customer service was decent and the price was good.
This review was collected via phone interview by Customer Research Inc.

SK
Seth K.
Birmingham, AL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Engineering Triad.
Good. Fast. Affordable.

DB
David B.
Bessemer, AL
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Customer service and attention to detail from the owners.
Very impressed with their customer service and high quality of labor on their repairs. My vehicle was repaired correctly and in a timely manor. Will continue to bring my vehicles here.

CC
Casey C.
Birmingham, AL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great Service and Communication
Norman and his crew did a great job as always working on my wife’s Yukon. Diagnosed the problem quickly, let us use a loaner car while ours was being repaired and communicated daily with the repair status.

DL
Douglas L.
Birmingham, AL
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Happy
Courteous and honest, rare things in auto service world and that’s how we have been treated every time

FM
Foster C M.
Birmingham, AL
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Automobile Mechanical Problems.
The service is professional and there is a genuine concern about serving the customer.

MH
Mac H.
Birmingham, AL
Acura TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2018 Category: Service
Mac said the business fixed his vehicle by putting a clamp on it on Monday and he had to take it back to them today because the clamp came off. They were not able to figure out the problem with his vehicle so they suggested he take it the Acura dealership.
This review was collected via phone interview by Customer Research Inc.

CT
Christine T.
Birmingham, AL
Honda Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Christine said service was good at this facility. It was easy and convenient.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Birmingham, AL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Spoke with Steve's son. He said he had little interaction with the business but his vehicle was able to be fixed and that is what counted.
This review was collected via phone interview by Customer Research Inc.

BP
Bill P.
Birmingham, AL
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Bill said the staff are courteous and helpful. The business did a good job.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Alabaster, AL
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Spoke with Kenneth. He said the staff was thorough, honest and informative. They explained what was going on before doing any unnecessary work.
This review was collected via phone interview by Customer Research Inc.