Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

724 Reviews

99% Would Recommend
Latest Review 23 days ago

Reviews


EY
Elizabeth Y.
Birmingham, AL
Lexus LS 460
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Elizabeth said that everything went just fine at this business. She would recommend them.
This review was collected via phone interview by Customer Research Inc.

SM
Sienna M.
Birmingham, AL
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Sienna said it took the business almost three hours for an oil change,. The customer service was decent and the price was good.
This review was collected via phone interview by Customer Research Inc.

SK
Seth K.
Birmingham, AL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Engineering Triad.
Good. Fast. Affordable.

DB
David B.
Bessemer, AL
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Customer service and attention to detail from the owners.
Very impressed with their customer service and high quality of labor on their repairs. My vehicle was repaired correctly and in a timely manor. Will continue to bring my vehicles here.

CC
Casey C.
Birmingham, AL
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great Service and Communication
Norman and his crew did a great job as always working on my wife’s Yukon. Diagnosed the problem quickly, let us use a loaner car while ours was being repaired and communicated daily with the repair status.

DL
Douglas L.
Birmingham, AL
Mercedes-Benz SLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Happy
Courteous and honest, rare things in auto service world and that’s how we have been treated every time

FM
Foster C M.
Birmingham, AL
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Automobile Mechanical Problems.
The service is professional and there is a genuine concern about serving the customer.

MH
Mac H.
Birmingham, AL
Acura TL
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2018 Category: Service
Mac said the business fixed his vehicle by putting a clamp on it on Monday and he had to take it back to them today because the clamp came off. They were not able to figure out the problem with his vehicle so they suggested he take it the Acura dealership.
This review was collected via phone interview by Customer Research Inc.

CT
Christine T.
Birmingham, AL
Honda Crosstour
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Christine said service was good at this facility. It was easy and convenient.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Birmingham, AL
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Spoke with Steve's son. He said he had little interaction with the business but his vehicle was able to be fixed and that is what counted.
This review was collected via phone interview by Customer Research Inc.

BP
Bill P.
Birmingham, AL
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Bill said the staff are courteous and helpful. The business did a good job.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Alabaster, AL
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Spoke with Kenneth. He said the staff was thorough, honest and informative. They explained what was going on before doing any unnecessary work.
This review was collected via phone interview by Customer Research Inc.

CA
Cynthia A.
Monroeville, AL
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Cynthia said that the business was prompt. They got her vehicle right in and got the job done. Their prices were reasonable too.
This review was collected via phone interview by Customer Research Inc.

CJ
Clifton J.
Slidell, LA
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Clifton said the owner helps him out tremendously and that he has helped the whole family with service.
This review was collected via phone interview by Customer Research Inc.

KB
Ken B.
Alabaster, AL
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Ken said everything the staff do is completely honest. They always talk and inform him of goings on beforehand so he knows to expect.
This review was collected via phone interview by Customer Research Inc.

CF
Chase F.
Birmingham, AL
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Auto and Truck Professional and Precise
I trust Norman and Grace they tell you the truth they work fast and they use high quality parts. The documentation is complete and easy to read. They are not afraid of a complicated job. No drama.

JP
James P.
Birmingham, AL
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2018 Category: Service
James said the business was not open when he needed service.
This review was collected via phone interview by Customer Research Inc.

AM
Adam M.
Bessemer, AL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Adam said the business does good work. He takes all of his vehicles there. If he is on a trip, he still will wait till he can get to the business. The communication with the customer is good. If they cannot work on a vehicle, they let him know.
This review was collected via phone interview by Customer Research Inc.

GR
Garrett R.
Birmingham, AL
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Garrett said the staff provided excellent service. They did a great job and explained what services they provided.
This review was collected via phone interview by Customer Research Inc.

BN
Betty N.
Birmingham, AL
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Betty said that she has been using the facility for 35 years and is very satisfied.
This review was collected via phone interview by Customer Research Inc.