Engine LIGHT on
For some reason when I got my car back it was worst then when I brought it in. I did not trust this place anymore because of this fact!
Jeep Grand Cherokee
Was not notified of repairs needed
I should not have been charged $25 to have a defective starter replaced after I had paid more than $300 to buy it and have it installed less than a week ago. If you really needed the $25, you should have gotten it from NAPA who put the defective part on the market, not from me. Your rationalization was that "The Ford dealer charges $200 just to look at your car." That makes no sense in this situation. I had already paid my money. Now I had to take time out of my work day to bring you the car and to pick it up. Then, on top of that, you make me pay yet another $25 to get a defective part replaced. NAPA should pay that, not me. Why is it fair for me to be penalized further? You and Jan seem like very nice folks, but this isn't right.
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