MICHAEL L. on 08/06/2017
"Was not notified of repairs needed"
Vehicle: Jeep Grand Cherokee
Service Date: 08/05/2017
Review Created: 08/06/2017 08:16 PM
DIX H. on 10/10/2015
I should not have been charged $25 to have a defective starter replaced after I had paid more than $300 to buy it and have it installed less than a week ago. If you really needed the $25, you should have gotten it from NAPA who put the defective part on the market, not from me. Your rationalization was that "The Ford dealer charges $200 just to look at your car." That makes no sense in this situation. I had already paid my money. Now I had to take time out of my work day to bring you the car and to pick it up. Then, on top of that, you make me pay yet another $25 to get a defective part replaced. NAPA should pay that, not me. Why is it fair for me to be penalized further? You and Jan seem like very nice folks, but this isn't right.
Vehicle: Toyota Camry
Service Date: 10/09/2015
Review Created: 10/10/2015 08:48 PM
Displaying all 2 Review