Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

322 Reviews

98% Would Recommend
Latest Review 12 days ago

Reviews


DG
Don G.
Orange, CA
Dodge Nitro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Don said it was a good experience at this business. He has been there before and would recommend it.
This review was collected via phone interview by Customer Research Inc.

WB
Wayne B.
Anaheim, CA
HUMMER H2
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Wayne said he was under the impression that the work would be done in one day, but it was done in 2 -3 days.
This review was collected via phone interview by Customer Research Inc.

NC
Norman C.
Orange, CA
Dodge Avenger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2017 Category: Service
Norman said the staff did a good job, He stated he was content because they did what he expected.
This review was collected via phone interview by Customer Research Inc.

PD
Paul D.
Anaheim, CA
Chevrolet Blazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Paul said the staff were very helpful and friendly.
This review was collected via phone interview by Customer Research Inc.

ES
Elizabeth S.
Orange, CA
Volvo S40
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Elizabeth said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DC
DAVID C.
Orange, CA
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017
opinion
I feel that you will not do unneeded things - thus lowering the cost. However, your charges for needed service are higher than I like.

JH
James H.
Villa Park, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TS
TIM S.
Costa Mesa, CA
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2017
Title?
Good folks. Always a quality job.

RD
Ryan D.
Roy, UT
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2017 Category: Service
Ryan said this business has been really good to them, but he had to take the vehicle back a second time to get it properly fixed.
This review was collected via phone interview by Customer Research Inc.

GV
Gabriel V.
Anaheim, CA
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Gabriel said the business was very helpful and very fast.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Orange, CA
Ford RV Cutaway
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Daniel said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JM
Justin M.
Placentia, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2017 Category: Service
Justin said their service is pretty good but he had to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

SH
SHERI H.
Fullerton, CA
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2016
Love the fair prices and friendly service.
I really appreciate this business, but I did not appreciate that someone who smoked was clearly in my vehicle. There was such a strong odor, I had to air it out for a couple of days. I would still come back, but maybe if employees smoke, they shouldn't be the ones moving vehicles.
Jack S. from Auto Care Plus responded on 09/09/2016

Thank you Sheri for your review.  We are glad to hear that you are happy with our service.   But we were sorry to hear that you smelled smoke in your vehicle after it was serviced and we apoligize for any inconvenience.  We do appreciate the fact that you brought it to our attention so that it we could remedy the situation.  Above all else, providing customers with an excellent experience at our shop is our main goal.

We do appreciate your business.
Thank you
Jan & Jack


GC
Gail C.
Orange, CA
Mitsubishi Galant
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2016 Category: Service
Gail said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

NL
Niyi L.
Orange, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2016 Category: Service
Niyi said the service at this business is very reliable and he would recommend them. Sometimes he would like a better estimate of when the vehicle would be ready. He likes taking his vehicle here
This review was collected via phone interview by Customer Research Inc.

VC
Vanessa C.
Anaheim, CA
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2016 Category: Service
Vanessa said the business made repairs on her vehicle that they weren't authorized to do but they made it ok.
This review was collected via phone interview by Customer Research Inc.

MM
MARK M.
Orange, CA
Chrysler 300M
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2016
Smog check
Had a smog check done here. Very good communication and description of what needed to be fixed.

MN
MARGARET N.
Orange, CA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016
REVIEW
VERY SATISFIED

PH
PATRICIA H.
Placentia, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2016
Vehicle Service
Very fair shop. They did not try to sell me something I did not need. I feel they are very honest.

CD
CHARLES D.
Anaheim, CA
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2016
Rough idle
Had alternator replaced now vehicle has rough idle both cold and hot.
Jack S. from Auto Care Plus responded on 02/01/2016

Hello Charles,

Thank you for repsonding with your review. 
Sorry to see that you are having problems with the idle on the Explorer.  We do warranty the work that we do with NAPA'S 24MO/24K MILE NATIONWIDE PEACE OF MIND WARRANTY.  So please do not hesitate to call us and make an appointment so we can resolve the problem you are having.

Sincerely,

Jack


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