If you are a female or if you need your car fixed correctly and expeditiously, do yourself a favor and DO NOT go here! Bobby and his techs are great at fixing the good old boys vehicles, but the ladies will always have to wait. Until he's darned good and ready. Took a vehicle to him on a Tuesday to fix the gas gauge and he said he'd have it ready "by tomorrow". Here's what went down: on FRIDAY, after not hearing peep from him, he said that it was all fixed. When I asked about the fuel gauge, he had no idea that it needed fixed and admitted that he never read the note that we left him. So, "part needs to be ordered. I'll have it ready by Monday or Tuesday". Tuesday comes around, paid him for the job, drove off...and fuel gauge didn't work. Called him back, he asked us to drop it off again and he'd get it fixed. Wednesday came. "Ordered the part today. Should be ready by tomorrow". Thursday came. Bobby "had to take off". Car still not fixed. Called Bobby. Advised him that we would pick it up on Friday, and that he would have to refund us the money, since the car was not fixed. Mr. Bobby then accused us of "strong arming him" and warned us that he would not allow us to retrieve our vehicle, because "you're not going to cancel the credit card charge on me", something that never even crossed our minds. On Friday, a week and a half after we dropped the car off for the first time and three days after he promised to "make it right", we drove up to pick up the car...and it was sitting, untouched, in the exact same place we had left it. He came out, furious, to prevent us from taking the vehicle...and said that "the part got in today, and I'll have it ready by Monday". We had to get the police involved to retrieve our vehicle, though we had paid in full for the repairs, and he went back inside after threatening us with his attorney...presumably if we decided to cancel the charges.
Over the past 12 years, we've been off-and-on loyal customers of Auto Fix It. When Glenn and Linda were the owners, we could count on great customer service and reliable work, but we should've heeded Linda's concerns about the "new" ownership. Driving by the other day we saw a sign that may well explain all of this madness. Bobby has added inspections and oil changes to his services, work that usually takes precedence to more complex auto-repair.
He may or may not be a nice guy, but he simply is taking in much more work than the staff and facilities can handle, and someone has to pay the price. If you're a woman, it's probably going to be you. Trust us me that one. Oh, and don't even think about calling him for updates. He will bad mouth you with the next client like it's nothing. I'm suspecting that he was speaking about Hilary J. when he decided to let me know what he thought of her for calling him constantly. No telling what he is saying about me, for sure...
As for us and our house, there are plenty of other places around that can do the same work. Time to find another one.
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