I cannot sing praises loud enough for Auto Fix It & it's manager, Bobby Caldwell!!!
Nearly a year ago, I was selling one of my cars & it had some mechanical issues that needed to be repaired before I could do so. When I spoke to my dealer about said repairs, I was quoted am excruciating price & given a lengthy wait time. I googled for local mechanics with great reviews & this place came up. Bobby got my car in immediately & fixed everything for an extremely reasonable price! I was thrilled that I could, then, sell my car in good conscience. & the young man who bought it for me says it's not given him a single problem in all the time he's had it.
Secondly, I have a leased car that is almost due to be turned in & my air conditioning stopped working. Again, my dealer told me it would take some time. More importantly, even though any repair would be covered under my warranty, he quoted a $160. diagnostic test fee! To me, that was absurd!!! Bobby got me right in, again...& found the problem. & he DIDN'T charge me!!!! So, I was able to go to the dealer & have them repair it for free, with the information Bobby had given me.
Being a woman, a LOT of car "folks" are very condescending & abrasive in their demeanor towards me. Bobby treats me with respect, which is most appreciated & he explains things that are beyond my basic knowledge. I ABSOLUTELY trust him & his technicians! They are thorough, MORE than fair, give above & beyond quality service & expedite one's requests. Even though I will still use my dealer for a number of things, since my car is leased, I will ALWAYS use Bobby for ANYTHING that ISN'T covered! PHENOMENAL!!!!!!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Nearly a year ago, I was selling one of my cars & it had some mechanical issues that needed to be repaired before I could do so. When I spoke to my dealer about said repairs, I was quoted am excruciating price & given a lengthy wait time. I googled for local mechanics with great reviews & this place came up. Bobby got my car in immediately & fixed everything for an extremely reasonable price! I was thrilled that I could, then, sell my car in good conscience. & the young man who bought it for me says it's not given him a single problem in all the time he's had it.
Secondly, I have a leased car that is almost due to be turned in & my air conditioning stopped working. Again, my dealer told me it would take some time. More importantly, even though any repair would be covered under my warranty, he quoted a $160. diagnostic test fee! To me, that was absurd!!! Bobby got me right in, again...& found the problem. & he DIDN'T charge me!!!! So, I was able to go to the dealer & have them repair it for free, with the information Bobby had given me.
Being a woman, a LOT of car "folks" are very condescending & abrasive in their demeanor towards me. Bobby treats me with respect, which is most appreciated & he explains things that are beyond my basic knowledge. I ABSOLUTELY trust him & his technicians! They are thorough, MORE than fair, give above & beyond quality service & expedite one's requests. Even though I will still use my dealer for a number of things, since my car is leased, I will ALWAYS use Bobby for ANYTHING that ISN'T covered! PHENOMENAL!!!!!!