Bought my 2006 suburban in for front end work. Fair price estimate, good reviews on this shop. Drop keys off Monday night for Tuesday service as the shop scheduled. I agreed they could have the truck all day. They called at 2 pm saying the mechanic had broken a part removing it that was not worn out. Said they would replace it at no cost to me but the new part not coming until 4 PM and if they could keep the truck it would be repaired the next morning. Said ok and canceled a fishing outing scheduled for the next day. Next morning see the truck outside the shop at 10 am. Think it is fixed, told no they are just about to bring it in and it should not be to long. 1:10 pm spouse drops me off at the shop as she needs her car for a Dr. appointment, told it would be another 20-25 minutes. 45 minutes later told it would be another 15 minutes. Tell shop manager I am not happy as he promised me truck would be done "in th morning". It is now 2:15 pm. He said and I quote "if you don't like it feel free not to come back". NEVER HAVE I BEEN TOLD BY ANY MECHANIC OR AUTO SHOP MY BUSINESS WAS NOT WANTED!!!! 2:25 pm truck is done. $733 bill, not a small job but a fair price. Bill shows 3 hours of labor, the truck has been there a total of 15+ hours the shop was opened including the hour plus I sat and waited for it.
I understand things break. I understand things come up. But to fail to meet a deadline the shop set, not call me and then tell me when I show up and complain about it 'feel free not to come back' is way out of line. Shops are fat right now. Customer service is scarce. This shop owner showed his true colors towards new customers. I don't need you, and if you want decent communications and customer service go elsewhere. I have. YOU SHOULD GO ELSEWHERE AS WELL
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I understand things break. I understand things come up. But to fail to meet a deadline the shop set, not call me and then tell me when I show up and complain about it 'feel free not to come back' is way out of line. Shops are fat right now. Customer service is scarce. This shop owner showed his true colors towards new customers. I don't need you, and if you want decent communications and customer service go elsewhere. I have. YOU SHOULD GO ELSEWHERE AS WELL