Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

384 Reviews

98% Would Recommend
Latest Review 9 days ago

Reviews


JD
John D.
Oswego, IL
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
John said that the facility performed the basics but they neglected to do any extras.
This review was collected via phone interview by Customer Research Inc.
Leslie B. from Automotive Specialties responded on 07/02/2018

Thank you for your input.  We always like to get 5 out of 5 stars and will use your comment to help perfect out service.


DM
Doug M.
Illinois
BMW 740iL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Doug said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Leslie B. from Automotive Specialties responded on 05/24/2018

Thanks!......Next visit tell us how we can earn 5 stars!  


DS
David S.
Lisle, IL
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
David said the service was good and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Yorkville, IL
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Jim said Rich did a good job. He said he got an older vehicle back in shape.
This review was collected via phone interview by Customer Research Inc.

PD
Phyllis D.
Sandwich, IL
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2016 Category: Service
Phyllis said when she called this business to tow her vehicle in, they tried to charge her $35 to jump start her vehicle. She was not aware of this charge.
This review was collected via phone interview by Customer Research Inc.
Leslie B. from Automotive Specialties responded on 10/18/2016

Thanks for your input Phyllis.  We did originally receive a call for a tow, our driver should have been more clear about additional service call charges.


JZ
John Z.
Sugar Grove, IL
Acura 3.5RL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2016 Category: Service
John said the business did a good job, they took care of the problem but the vehicle is still making noises.
This review was collected via phone interview by Customer Research Inc.

JP
Joe P.
Illinois
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2016 Category: Service
Joe said the staff is friendly, the service was good and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Illinois
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2016 Category: Service
Jason said he is happy with the service he received from this business.
This review was collected via phone interview by Customer Research Inc.

EB
Edel B.
Illinois
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2016 Category: Service
Edel said this business has really good service. She really likes the service at this business.
This review was collected via phone interview by Customer Research Inc.

JC
Joan C.
Illinois
Nissan Murano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2016 Category: Service
Joan said her vehicle broken down in the area of this business and they were very helpful to her.
This review was collected via phone interview by Customer Research Inc.

RO
Robert O.
Yorkville, IL
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2015 Category: Service
Robert said he has been going to this business for over 20 years. He is very satisfied with their service and they do very good work. They are very accommodating and they call him prior to working on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Oswego, IL
Buick LaCrosse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2014 Category: Service
Thomas said this business was very thorough and straightforward about the work that needed to be done on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Illinois
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2013 Category: Service
Don said they did a good job, but there is always room for improvement.
This review was collected via phone interview by Customer Research Inc.

ML
Mike L.
Illinois
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2013 Category: Service
Mike said he liked the service work they performed.
This review was collected via phone interview by Customer Research Inc.

CM
Chuck M.
Illinois
Nissan Maxima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2013 Category: Service
Chuck said he was very impressed with the owner's wife because she was very knowledgeable about what needed to be done with his engine.
This review was collected via phone interview by Customer Research Inc.

CS
Claudia S.
Aurora, IL
Mazda 6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2013 Category: Service
Claudia said they gave her really good service at this business.
This review was collected via phone interview by Customer Research Inc.

LD
Lavonne D.
Plano, IL
Mazda CX-9
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2012 Category: Service
Lavonne said this business was able to get her right in, assess the problem, and fix it. She said she feels it was a little pricey for the work she had done, but they fixed the problem and got it done quickly
This review was collected via phone interview by Customer Research Inc.

DG
David G.
Yorkville, IL
BMW 323i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2012 Category: Service
David said they are very good.
This review was collected via phone interview by Customer Research Inc.

AB
Arnie B.
Yorkville, IL
Chevrolet Hi-Cube
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2012 Category: Service
Arnie said this last visit he got a bad battery, but he's working it out with this business. It had a dead cell, he got stuck, he had to have it towed, he had to have the battery replaced, and on and on. This business has always been decent with him.
This review was collected via phone interview by Customer Research Inc.

CT
Carol T.
Sugar Grove, IL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2012 Category: Service
Carol said she had to take the vehicle back to have a light adjusted but overall the service she received was good.
This review was collected via phone interview by Customer Research Inc.