Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 609 Reviews )

98% Would Recommend
Latest Review 5 days ago

Reviews


EB
Ernest B.
Fremont, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Ernest said the staff provided all around good service.
This review was collected via phone interview by Customer Research Inc.

LM
Leo M.
Hayward, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Leo said the staff was very understanding of his flat tire. They got his vehicle in right away and took care of him. The waiting room was pleasant and everyone was friendly.
This review was collected via phone interview by Customer Research Inc.

JV
Joseph V.
Union City, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Joseph said he has been going to this business for 25 years.
This review was collected via phone interview by Customer Research Inc.

GM
GEORGENE M.
Fremont, CA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Attentive service
Time is given to listening and taking notes on arrival. There is shuttle service with friendly drivers. Phone communications after diagnoses are made are usually timely. Open most evenings until 7. They stand by their work with warranties and seriously want to relook at any unsolved mysteries.

DS
DAVID S.
Fremont, CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Service B1 2017 MB
Always satisfied with quick and professional service, at a third of the cost of the dealer.

AC
ANA C.
Hayward, CA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
All I can say is "WOW!"
Friendly, professional, knowledgeable and most important honest. They have my car business forever.

AS
Alfredo S.
Union City, CA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Alfredo said he was very happy with the service and glad his air conditioning is working again.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Hayward, CA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019
Best auto business
Professional service, relaxing environment, knowledgeable about auto business. It’s clear, I’m a valued customer. I’ve been coming here for 14 years. True to their name, they are skilled to handle everything auto. They service my vehicles and treat me as a valued customer. Love this place!

JH
JOHN H.
Fremont, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019
Accommodating
I started to change spark plugs and found that they were oil covered due to a valve cover leak. The valve cover fix is above my capabilities on a BMW and took it to Autowise. They fixed the leaks, replaced the plugs that I had purchased and did the state inspection quickly.

VN
VY N.
Union City, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Wonderful service!
Been coming here a couple of times,
n i love this place! Wonderful customer service!

Verified Customer
Fremont, CA
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2019
Competent staff
The work is still in progress.

MS
Mike S.
Union City, CA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.

BP
BELINDA/ ANN P.
Sacramento, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
5 stars
I trust everything about Autowise. They keep me posted from the time that I drop my car off to any changes that may occur and they have a drop of service. Reliable service and friendly staff. Nothing more I could ask for.

AC
Ashanti C.
Hayward, CA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2019 Category: Service
Ashanti said the staff are really nice people especially since she was given a complimentary ride back to her house. She said she felt like they have hidden charges. She stated that before she went to the business she was given a quote as to how much it would cost but when it came to pay, it was much higher than the quote and it was because they had added some charges without consulting her first.
This review was collected via phone interview by Customer Research Inc.

BR
BRENDA R.
Union City, CA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019
Helpful and friendly
Mike and Lorie are always so great. We can call or bring the car in and there to help us. Been going there for over 10 years. Thank you Mike and Lorie.

Verified Customer
Fremont, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/21/2019
Not satisfied
Laurie, the truck was brought in and my boyfriend asked if someone could loosen the lug nuts on his wheels because they were so tight he couldn’t get them off to remove the wheels himself. The screw was removed by your team, but the lug nuts weren’t touched. Still too tight. Yes, he could have gone to a tire store, but you are only a block away and convenient for him to walk home if needed. Thanks for pulling the screw out. You’ve cared for many of our vehicles and we do appreciate your service.

Verified Customer
Union City, CA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Autowise
The service is great! The employees are knowledgeable and helpful. I love how they offer a ride home too.

TT
TohFun T.
Union City, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
TohFun said that the facility does good work.
This review was collected via phone interview by Customer Research Inc.

JS
JODY S.
Dublin, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Great experience!
This was our first time there as we dont live near nearby. The staff was very friendly and knowledgeable. They were able to diagnose and replace the part (fuel pump) quickly and at a great price.We will use them again for all our car care needs. Thank you Laurie, Olaf, and all the great folks at Autowise.

Verified Customer
Union City, CA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Prompt thoughtful care
Mike and Lori do an excellent job maintaining maintenance records of our vehicles. When a service is needed they get the vehicle into their team for thorough assessment and come up with a thoughtful plan of action.