Can't help with every situation, but facilitates a good resolution.
Thank you for your time and integrity.
However, I have 3 warning lights now , ABS , Traction Control and stability check which I have not seen until the brake job
I’m thinking it’s a reset issue
Thanks for the feedback Rick! Sorry that you had to come back in for the lights and appreciate the opportunity to correct the issue.
Thanks for the review Glen, I'm sorry it wasn't explained to you that this oil change would take a little longer. This was your first oil change, 500 mile break in, on the new engine we installed last month. We like to triple check everything that we do when it comes to a large repair like this. We rechecked gaskets and seals for leaks, oil and coolant, we recheck all the mounting bolts to the engine and transmission, fluid conditions and levels, we look at the engine computer data to make sure the fuel trims and sensors are reading correctly. We want to know that your vehicle is ready for a cross country drive at any time. Thank you.
You concluded that it was a key detection component and you replaced the unit at approximately costing $500.You did not consult with me before ordering the expensive part. My response would have been to replace the battery cable first. It turned out not to be the key detection component, but rather a defective battery cable. I am willing to pay for replacing the defective battery cable, but I am not willing to pay for replacement of the non-defective key detection component. I will appreciate a correction in the service charges.
Hi Robert, I did call you with an estimate that you approved, we replaced the part and you drove home. Your truck acted up again the next day and I followed you home on the rough 3 mile dirt road and your truck started for you and I several times without opening the hood. You brought the truck back to us we reinstalled your old part and it would not start a few times after installing the old part. I refunded you most of your money 80% and the balance was for the battery cable and labor. Hopefully your truck will continue to start. Thanks for giving us a chance to satisfy your concern.
I'm sorry for the confusion Michael, a general vehicle inspection is much different from a Check Engine Light and oil pressure test. We used engine computers and pressure gauges to diagnose the issues you were having with the truck which is more involed and costly than just doing a visual inspection of belts brakes tires fluid conditions, etc. I will try to be more clear in the future on the differnt types and cost of inspections with my customers. Sorry again for the confusion.