ReScore Reviews™ (44)
THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . I WOULD PERSONALLY LIKE TO APOLOGIZE FOR OUR LACK OF COMMUNICATION . WE SHOULD HAVE EXPLAINED TO YOU WHEN THE APPROVAL WAS GIVEN THAT IT WOULD TAKE 2-3 DAYS TO GET PART IN . WHEN THE PART ARRIVED WE SHOULD HAVE LET YOU KNOW IT WAS HERE AND WHEN WE WOULD HAVE YOU VEHICLE COMPLETED . WE FAILED YOU THERE . THE RECALL FOR YOUR VEHICLE IS A INSPECTION 1ST AND BASED ON THE INSPECTION 1 OF 2 REPAIRS WOULD TAKE PLACE . YOUR VEHICLE NEEDS BOTH REPAIRS AND THOSE PARTS ARE ORDERED BY VIN # ALLOCATION . THOSE PARTS ARE COMING FROM A DIFFERENT LOCATION AND REQUIRE A LONGER PROCESS FORMAT BEFORE SHIPPING . AS I STATED AT PICK UP I WILL HAVE A LOANER FOR YOU WHEN WE COMPLETE THE REPAIR AS IT WILL TAKE 2 DAYS TO COMPLETE . I WILL CONTACT YOU IN A THE NEXT FEW DAYS TO MAKE THE APPOINTMENT . I DO APPRECIATE THE FEED BACK AS WE ARE WORKING ON IMPROVEMENTS TO BETTER SERVE OUR CUSTOMERS ,
THANK YOU AGAIN , NICK
Did get a loaner unexpectedly so that was nice.
THANK YOU FOR SERVING WITH US AT BALISE HYUNDAI . THANK YOU FOR THE FEEDBACK . I AM SINCERLY SORRY THAT OUR STAFF DID NOT KEEP YOU INFORMED AS TO PROGRESS ON YOUR VEHICLE I AM WORKING WITH STAFFING DEPT . SO WE CAN CONTINUE TO MAKE IMPORVEMENTS BETTER SERVE OUR GUEST . IF YOU HAVE ANY FUTHER CONCERNS PLEASE REACH OUT ME DIRECTLY SO I CAN ASSIT YOU FURTHER . THANK YOU
Thank you for your feedback. I apolagies that we didn't have envelopes in the drop box. As for te salemen this has been addressed with our General Manager.
I have looked into your AC concern to verify warranty coverage. Hyundai only covers the AC system for a recharge for the 1st year. After that point unless a part is replaced that is covered under warranty this would be a customer pay repair.
I understand your flustaration with this however unless re were to replace a failed part there would not be any warranty coverage.
if we can be of more assistance or answer any questions please contact us.
Thank you for your feedback. We use Hyundai prefered oil to service all of our vehicles. I apologize if you were lead to believe that you were receiving full synthetic. Most synthetics today are blended and designed by the OE to provide the desired results the vehicle requires to perfom properly. I will communicate this to Hyundai and see if they can change the wording in their mailers.
I hope that the overall service you received on your service visit was acceptable and that your vehicle is perfroming fine.
If we can be of assistance please contact us.
General manager lied several times
Thank you for taking the time to speak with us regarding your experience at the dealership. we understand that your service experience was not reflected in the 2 star review. We have sent you a rescore link if you would please update your service experience.
Thank you again for taking the time to provide us with feedback on your recent service experience. If angel can be of assistance before your next service visit please reach out to him for anything.
Thank you for the review. I thought we addressed your concerns. I will contact you today to discuss further.Ray Lattman
Thank you very much for understanding. See you soon.Ray Lattman
Thank you for the review. I am confused with your statement, I was the one that came out with you to inspect the rims and clearly had scrapes that were very old and not caused by removeing or installing the new tires and you agreed with me. If you want to discuss this further please contact me. I apologize if it was not explained to you that we were waiting for the tires from our warehouse and that was the reason for the long wait time. I will use this to train my advisor.
Thank you for the review. I will contact you today to discuss further.Ray Lattman
Thank you for taking my call to discus. I have added the complimentary oil change to your account and again apologize for not communicating the status of your vehicle better.Ray Lattman
Thank you for the review. I will contact you today.Ray Lattman
This employee has absolutely NOTHING to do with the issues with my car. She did not build the car nor does she repair the car. What kind of asshole are you to take an online review out on your employee? What a sad lonely man you must be.
Hyundai motors is CRAP. We’ve know this for two years when, just four days after purchasing my 2017 Tucson my transmission died and it took two months of the car being at the dealership to fix it- then another 10 months to finally clear the codes from the computers. The car is a lemon piece of shit that no one at Hyundai Motors wants to take responsibility for so I was not the least bit surprised or shocked to learn that something (whatever the hell was wrong) with my airbags wasn’t fixed the first time around.
I can only hope you’ve fixed the car just enough that the next dealership doesn’t recognize what a piece of garbage I’m trading in.
My husband is the most caring a patient and rational human being I’ve ever met and this dumb little spurt of drama you created has set him over the edge so much that he is ALSO trading in his beloved Sonata for a different brand.
Shame on you- managers and corporate level admins for not giving two shits about the customers you’re hired to serve.
Apologize to the employee you so wrongly shamed and punished because you lack adequate management skills.
I want to apologize for the problems you have had with the car. Please call me if there is anything I can do to help.Gary Azarian
Followed up with customer and adressed his unresolved issues. Returned on 6/11/18 and replaced another light bulb.
Thank you for the review. I will contact you shortly to discuss.
Thank you for the review. I have noted in the system about your oil changes and hopefully there will be no more confusion. Unfortunately Batteries are covered two years from the original purchase date and prorated for one year after that with unlimited mileage. The original purchase date is 10/01/2012 for your car putting it at 61 months and 19 days as of today.I will call you today to discuss further.
Thank you for the review. We will be contacting you to discuss your experience.
It was good talking with you if you could please rescore this review. Thank you,
I appologize for the miscomunication on our part. I see you have an appointment for today and i will have my technician do another multipoint inspection on the car and I will go over the results with you.
I understand your frustrations with the phone system, we are in the process of upgrading and there have been some issues. We are working the kinks out daily. Mary is still here she was out of the office when you came in. I apologize for the wait time, you should have been advised the service and recall would take about an hour and a half and looking on your receipt it was an hour and twelve minutes. We also have upgrades in the works for the waiting area. My hopes are that you would give us another chance to earn your business. if you have any other concerns please feel free to call me at 203-418-4445 or email firstname.lastname@example.org.
Thank you for your review
I appologize for your bad experience. please call me so we can discuss. 203-418-4445