Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1225 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5Overall Rating 4.4772736/5rating 4.4772736
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


LZ
Louis Z.
Stamford, CT
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2019 Category: Service
responsive
excellent dealership, quality vehicles

BO
Brian O.
Fairfield, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2019 Category: Service
Brian
Good experience

RW
Richard W.
Trumbull, CT
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
Brake Repair
The front brakes now stick and squeak.

RW
Richard W.
Trumbull, CT
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2019 Category: Service
Service
Service

Verified Customer
Stratford, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
Good Service
Timely and reliable

PS
Patricia S.
Oxford, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
No Review
Nothing

Verified Customer
Bridgeport, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Service
Management makes it a great place.

Verified Customer
Trumbull, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2019 Category: Service
Longer wait for service than expected.
Longer wait for service than expected.
NICHOLAS W H. from Balise Hyundai of Fairfield responded on 06/28/2019

THANK YOU FOR SERVICING WITH US AT BALISE HYUNDAI OF FAIRFIELD . WE ARE WORKING TO IMPROVE ON WAIT TIMES . I VALUE YOUR FEEDBACK SO I CAN MAKE CHANGES TO BENFIT THE CUSTOMER'S EXPERIENCE HERE AT BALISE HYUNDAI . THANK YOU AGAIN .


DC
Danny C.
Bridgeport, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019 Category: Service
Professional service
Professional service, great waiting area. The place is clean and well kept. Employees immediately welcome you and ask to help.
MICHAEL W. from Balise Hyundai of Fairfield responded on 06/12/2019

Thank you for the feedback on your recent visit. We strive to provide a 5 star experience and hope that on your next visit we do just that.

Thank you.


Verified Customer
Westport, CT
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
well.....has been better
would prefer to discuss via phone or face to face

Verified Customer
Weston, CT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
Westkohl
Great job !
JOSE A Z. from Balise Hyundai of Fairfield responded on 05/17/2019

Thank you for providing us with your feedback from your recent visit to our dealership, we will keep in mind your feedback on your next visit and hope we can get us up to a 5 start review.


MM
Muriel M.
Bridgeport, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2019 Category: Service
Friendly Customer Service
Waiting time was an issue and during this time, there was no update.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 04/29/2019

Thank you for the review. I apologize for the miscommunication. 

Ray Lattman
Service Manager
203.659.5242

CW
Charonda W.
Seymour, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Great customer service
Reasonable wait time
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 04/18/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Trumbull, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Front staff friendly and they aim to please.
Have more parts in stock. This is only the second time I’ve needed a repair, but both times have necessitated a second visit. That is less than ideal for me.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/23/2019

Thank you for the review. Hopefully we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Redding, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Vehicle recall service
Good job overall servicing the recall notices. A little too focused on upselling purported maintance issues that may or may not be really needed at a very high price tag to remediate. Would have been nice to know what work would be needed regarding the check engine light codes errors--service stated they didn't have time to research the check engine light error codes, but said there were a few problems related to them...
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/20/2019

Thank you for the review. hopefully we can earn 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Norwalk, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Balise Service
Enjoyable experience for a car dealership service department. Everyone is friendly and courteous and the waiting room is clean and comfortable.
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/19/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Fairfield, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019 Category: Service
Yay Hyundai
Friendly people
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/18/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242

Verified Customer
Norwalk, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Service Dept
I found the service Manager not so Friendly. Also another member of my family said the same. No personality!!! Didn’t seem friendly and never said good morning!!!!
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

Thank you for the review. 

Ray Lattman
Service Manager
203.659.5242
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/15/2019

It was only his second day working here so I'm sure he will be beter next time.

Ray Lattman
Service Manager
203.659.5242

RY
Rosa Y.
Stratford, CT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Friendly staff
Friendly and Courteous always accommodating When a loaner vehicle is needed .
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/13/2019

Thank you for the review. Let us know how we can get 5 stars next time.

 

Ray Lattman
Service Manager
203.659.5242

NG
Nader G.
Fairfield, CT
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2019 Category: Service
phone calls never respond
I already recommend 3 people they always come there
RAYMOND M L., SERVICE MANAGER from Balise Hyundai of Fairfield responded on 03/11/2019

Thank you for the review. Let us know how we can get 5 stars next time.

Ray Lattman
Service Manager
203.659.5242