ReScore Reviews™ (24)
I’ll be back!
I am sorry you were not excited about the steps that had to be taken to get the mirror covered under warranty. Parts do not often fall off and we have to get special permission if they do to cover it. We were happy to go through the additional steps to get it covered for you. I know you would have preferred it without the extra steps however we do not write or enforce the rules of the warranty, Hyundai the manufacturer does these things and both of us have to abide by their rules and regulations for the warranties. It was following the rules and inspecting the vehicle and the part and insure it was warrantable and not an "outside influence" and any dealership would have to go through the same steps. I am sorry that this experience was one that you are now looking for a different place to service your vehicle. If you need us we will be here for you in the future.
Thank you for taking the time to provide feedback. I am very sorry to hear there was an accident in the bathroom. If you had alerted us we would have taken care of it immediately. I do not think we have had that issue raised before so it sounds like an unfortunate incident. The items that your advisor was discussing with you were the transmission fluid and coolant fluid service which was due by your owners manual at 60,000 mile service and yours was at 76k miles. We have found that if you do the preventative maintenance as a preventative service then you likely will not experience any issues with those systems. You can choose to do the maintenance or not, our job is to make sure you are aware of what the engineers that designed your vehicle recommend to keep the vehicle safe and dependable. It is your vehicle and you can choose to do them or not.
It looks as if you had asked us about your door handle not working which we told you at no charge would need the proximity handle replaced to fix the concern. Also you were concerned of a burning smell which we were unable to duplicate and found nothing abnormal during the inspection. Those items are listed on your paperwork. Is there something we missed? I would be happy to follow up with you if there is.
Your paperwork was printed at 5pm and if you got there right before 6pm everything should have been ready to go. I am not sure what any delay may have been caused by.
bottom line is we want you to be happy with our service. I am sorry about the bathroom and you felt underwhelmed with your visit. If you would like to discuss further I can be reached directly at (503)-530-3824 or firstname.lastname@example.org
We are so glad that your experience here was a positive one!
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