Bercher Tire & Service Center

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

262 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review over 4 years ago

Reviews


JW
Jaz W.
Fort Smith, AR
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2015 Category: Service
Jaz said the service took a little longer than expected. The business is professional and the staff is friendly.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Fort Smith, AR
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2015
Corrugated Specialties
Love that they come and pick up my car.

MT
Michael T.
Van Buren, AR
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2015 Category: Service
Spoke with Michael's wife. She said she has used this business a lot. They are very friendly, helpful and they always go above and beyond.
This review was collected via phone interview by Customer Research Inc.

AD
Abel D.
Van Buren, AR
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2015 Category: Service
Abel said the low tire pressure light is still on even though the tires are perfect. The employee who sold the tires was really nice and helpful. He appreciated getting a follow up call on the service.
This review was collected via phone interview by Customer Research Inc.

KT
Kim T.
Fort Smith, AR
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2015 Category: Service
Kim said this business worked on her brakes and they did a good job. They let her know about future work she would need. She is thankful towards them for everything they did.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Ozark, AR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2015 Category: Service
Daniel said everything seems to be working out with what they did to his vehicle.
This review was collected via phone interview by Customer Research Inc.

TR
Terry R.
Jackson, TN
Chevrolet Silverado 2500 HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2015 Category: Service
Spoke with Terry's wife. She said they did a great job on her vehicle. They are extremely satisfied with the work that was done.
This review was collected via phone interview by Customer Research Inc.

CC
Christine C.
Van Buren, AR
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2015 Category: Service
Christine said it took a really long time to get her vehicle back. She cannot remember why it took so long.
This review was collected via phone interview by Customer Research Inc.

AA
Amanda A.
Fort Smith, AR
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2014 Category: Service
Amanda said they did a great job and it was very quick.
This review was collected via phone interview by Customer Research Inc.

PD
Phil D.
Van Buren, AR
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2014 Category: Service
Phil said the business was the cheapest in town. The staff screwed up on an order but gave him a discount for the inconvenience.
This review was collected via phone interview by Customer Research Inc.

JB
Jessica B.
Fort Smith, AR
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2014 Category: Service
Jessica said this business was very attentive and quick.
This review was collected via phone interview by Customer Research Inc.

RP
RICHARD P.
Muldrow, OK
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2014
Did a great job
Came and picked up my vehicle and then brought it back to me. I have a job where I cant leave for any period of time

AP
Andrew P.
Arkansas
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2014 Category: Service
Andrew said this business has good customer service. They got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

JK
Justin K.
Sallisaw, OK
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2014 Category: Service
Justin said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

SR
Shiela R.
Roland, OK
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2014 Category: Service
Sheila said she really likes the service this business provides.
This review was collected via phone interview by Customer Research Inc.

CM
Carolynn M.
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2014 Category: Service
Carolynn said everything with this business went great.
This review was collected via phone interview by Customer Research Inc.

CM
Carolynn M.
Fort Smith, AR
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2014 Category: Service
Carolynn said everything with this business went great.
This review was collected via phone interview by Customer Research Inc.

RB
Rusty B.
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014 Category: Service
Rusty said everything at the business went smoothly and there were no problems. They were fair, took care of him, and finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SJ
SAM J.
Greenwood, AR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2014
Great Service
After my initial review, I received a call from Kim. After some conversation, we discovered that the charge for the flat repair was applied to the wrong vehicle. Kim apologized and promised to make it right!

With regards to my 'too pricey' comments, I realize that I hadn't paid for a flat repair in a long time. Like everything, the cost of doing business just continues to go up. Thanks Kim, it's great to do business with a local company that wants to do it the right way.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/03/2014
A little pricey.
I thought the price to repair my tire was high. I purchased the tires from Bercher and , in my opinion , $15 is excessive to remove a nail, patch the hole, and remount the tire.
Dave R. from Bercher Tire & Service Center responded on 12/03/2014

BY GIMENY YOU ARE CORRECT.....WE ERRED AND PUT IT ON THE WRONG VEHICLE....YOU WERE SMART ENOUGHT TO BUY THE ROAD HAZARD WARRANTY AND GET FREE FLAT REPAIRS......ON THE CORRECT VEHICLE!!!!!

I am kind of amazed a banker would have trouble believing flats are $15.95 now though....I will say with absolutely no reservation that since being in this business 42 years that everything is too crazy high.....everywhere in every business!!!!!

We appreciate your business as always and hope you will forgive us!
Thanks,
Kim Bercher


MH
MATT H.
Fort Smith, AR
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2014
Great Service
Bercher always provides great service.