Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

442 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


DO
Dave O.
Ann Arbor, MI
Chevrolet Malibu
Verified Customer
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04/16/2019
Repaired vehicle
Very honest and extremely knowledgeable people.

EP
Elizbeth P.
Canton, MI
Ford Fusion
Verified Customer
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04/11/2019
Close to home and TRUSTWORTHY
I came by at 3:00 pm and the next morning I was able to get my car in and when I got home from work it was done. They are so friendly and I feel confident that the work being done is top notch Thanks

SN
Steven N.
Canton, MI
Oldsmobile Silhouette
Verified Customer
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04/11/2019 Category: Service
Steven said the service was done very quickly. The work was done very well.
This review was collected via phone interview by Customer Research Inc.

JK
Judy K.
West Bloomfield Township, MI
Dodge Neon
Verified Customer
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04/03/2019 Category: Service
Judy said the business treated her fairly well. She said they had a great staff and overall she had a good experience.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you for your kind words Judy!  Always a pleasure to serve you!  Gerry


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Thomas W.
Canton, MI
Ford Focus
Verified Customer
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04/03/2019 Category: Service
Thomas said he would recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you Thomas!  Gerry and Bob


CH
Cindy H.
Ypsilanti, MI
Toyota Corolla
Verified Customer
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04/02/2019
Always reliable, honest service.
My family has brought our cars here for years. We are always pleased with the courteous, kind service we receive.
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you Cindy!  We always enjoy helping you!  Gerry and Bob


RW
Rick W.
Canton, MI
Honda Civic Si
Verified Customer
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03/27/2019
Trusted Service
Bill brown auto clinic is our first choice for auto repair. They are honest and never try and up sell.
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you Rich!  We appreciate your patronage! Gerry


JM
Jack M.
Wixom, MI
Buick Rendezvous
Verified Customer
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03/27/2019
Great place
good work for a fair price. Recommend to anyone
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you Jack!  Gerry


BA
Barbara A.
Northville, MI
Saturn Aura
Verified Customer
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03/26/2019
Great, friendly, and thorough!
We had a strong feeling that there was something wrong with a car, but we didn’t know of a good, trustworthy mechanic. A friend referred us here, saying that he would trust them to take care of his mother’s car. I called, they were able to get us in quickly, did a very thorough exam of the car, and diagnosed a potential disaster. They gave me a comprehensive, itemized estimate and we were able to get the car back in a couple of days. (It needed a lot!)
We are VERY happy with them, and will recommend them to everyone we know!
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you Barbara!  We were happy to service your vehicle and look forward to seeing you in the future!  And thank you for the scarf!

Gerry


JD
John D.
Plymouth, MI
Ford Fusion
Verified Customer
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03/26/2019
their honesty & excellent work
Customer service is excellent. Bob called us back when he said he would. We gone to Bill Brown for several years for our auto needs & will continue to do so.
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you for your kind words John!  It is a pleasure to serve you!

Gerry and Bob


LC
LESLIE C.
Canton, MI
Honda CR-V
Verified Customer
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03/26/2019
customer
Excellent service
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you Leslie!  Gerry


BB
Bayley B.
Farmington, MI
Ford Fusion
Verified Customer
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03/14/2019 Category: Service
Bayley said the business worked with her. It was a problem with her tires. She didn't wasn't willing to replace all 4 tires, unless they needed to be. The staff members were honest about the tires she really needed at the time.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

We are glad we could help you Bayley.  Thank you for taking the time to leave a review!  Gerry


JS
Jacob S.
Canton, MI
Ford Police Interceptor
Verified Customer
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03/13/2019 Category: Service
Jacob said that the place did a really good job, they were quick, efficient and got it done for a really good price.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Bill Brown Auto Clinic responded on 04/05/2019

Thank you Jacob!  It is a pleasure to be of service!  Gerry


JM
Jim M.
Livonia, MI
Ford Explorer Sport Trac
Verified Customer
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03/05/2019
Quality work done on time.
Bill Brown Auto Clinic is my go-to shop for all car repairs. They are honest and do great work. My 2010 Soort Trac is rolling along quietly again and I couldn't be happier with their service
Gerry F. from Bill Brown Auto Clinic responded on 03/08/2019

Thank you for your loyalty Jim!  And for your kind words!  Gerry


Verified Customer
Canton, MI
Ford Flex
Verified Customer
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03/02/2019
Excellent service
Excellent service

Verified Customer
Plymouth, MI
Ford Escape
Verified Customer
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02/28/2019
highly qualified good people
there's a family feeling from appointment to cash register. wouldn't go anywhere else.

SH
Scott H.
Livonia, MI
GMC Sierra 3500
Verified Customer
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02/28/2019
Solid work. Great team
The guys at Bill Brown continue to be helpful. Have a vibration and the guys worked hard to help me figure it out. Top notch. Thanks Bob and Gerry.
Gerry F. from Bill Brown Auto Clinic responded on 03/01/2019

Our pleasure Scott!  We appreciate having you for a customer!

Gerry and Bob


SM
Sandra M.
Plymouth, MI
Honda CR-V
Verified Customer
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02/28/2019
Still the best
had short conversation with another customer while work being done in our respective vehicles. agreed that we could trust the work and recommendations made by Bill Brown staff. We are long term satisfied customers. Tasty hot coffee provided on a cold morning.
Gerry F. from Bill Brown Auto Clinic responded on 03/01/2019

Thank you so much for the kind words Sandra and for taking the time to review our shop!  We appreciate your business!


MS
Mike S.
Livonia, MI
Lincoln LS
Verified Customer
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02/27/2019
Fast, honest service
Whenever I take my car there the service is friendly and quick. When diagnosing issues they give an honest opinion and don't try to upsell or create false urgency for repairs.
Gerry F. from Bill Brown Auto Clinic responded on 03/01/2019

Thank you for your kind words Mike!  We appreciate the nice review!

Gerry


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Bob L.
Canton, MI
Buick Enclave
Verified Customer
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02/26/2019
Worked hard on my car
Did everything to make my car right