Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

541 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 9 hours ago

Reviews


LG
LEWIS G.
South Burlington, VT
Toyota Highlander
Verified Customer
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11/15/2018
always fix problems and being cheerful about it.
Today you helped my Chinese wife fix a "noise" and NO charge. Great place, greap people. Thank you.

Lewis Gordon

GB
GERHILD B.
South Burlington, VT
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
reliable prompt no BS
simple to set up appt
service on time
reasonable prices
friendly staff

DO
Doris O.
Shelburne, VT
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Extraordinary service!
Thank you for noting my windshield wipers needed replacing at my most recent visit . Bourne's is always on top of what can wait, what can't wait, and what the car needs.

SL
SUE and STEVE L.
Colchester, VT
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Simply the Best!
Owner Rene is thorough, fair, and he manages a highly competent team of mechanics. The waiting area is very comfortable and everything about the service at Bourne's Service Center is thoughtful, timely and well explained, Top Notch. We haven't gone anywhere else in over 30 years.

AF
ANDREW F.
Underhill, VT
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Great experience.
Service, inspection and seasonal tire change over went smoothly as scheduled.

BL
Barbara L.
Williston, VT
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Barbara said she likes their honesty, personal service, and it was a great job.
This review was collected via phone interview by Customer Research Inc.

BS
BRIAN and JEANNE S.
South Burlington, VT
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
People and service are great
We have been with Bourne’s for many years and have always been happy with the results. Their knowledge, honesty, integrity and friendly service has always kept us satisfied and happy.

SS
Steve S.
Burlington, VT
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Rene cares about the customer and the people that work for him
A great place to get your car fixed.

RE
Robin e.
Vergennes, VT
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Robin said they are just wonderful. They wouldn't let her drive unless the vehicle is safe. She also stated that she will definitely be back as customer.
This review was collected via phone interview by Customer Research Inc.

RB
REED B.
South Burlington, VT
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Customer Care, Competence, Warm courtesy, Very nice people
Really said it all in the review title. I have had a long term (many, many years ) relationship with Bourne’s since it became Bourne’s. Mid 60’s.

Verified Customer
South Burlington, VT
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Satisfied Customer
Convenient location, friendly staff, great service

EG
Emily G.
Vermont
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Emily said the employees provided very thorough service. They explained the service good.
This review was collected via phone interview by Customer Research Inc.

CK
CONNIE K.
Burlington, VT
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Great service!
I have been using Bourne’s for several years for my annual inspection and maintainance. I am always happy with the work and their commitment to getting the car in and out in the time promised. Their work is thorough, and I have never had a problem.

LG
LEWIS G.
South Burlington, VT
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
keep car, save big money
Because serive at Bourne's is so good, I feel comfortable keeping my older Toyota much longer, caving us thousands!!

AL
Alkpa L.
Burlington, VT
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Helpful and professional
Wonderful folks.

DY
DAVE and LINDA Y.
Burlington, VT
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Honda Pilot Service
Great service and honest conversation.

MH
Mike H.
Ada, OH
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Mike said the staff at the business were caring, kind, took him in immediately, they were helpful, and the work was done well.
This review was collected via phone interview by Customer Research Inc.

MC
Mary Frances C.
South Burlington, VT
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Consistent superior service
I am always very pleased with the care and timeliness of Bourne’s service. Whether a routine visit or a “nail in tire” emergency, they are the Best!
Thank you.

JO
Jeff O.
Shelburne, VT
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Thorough, competent
We've been bringing our 2007 Honda Civic to Bourne's since we've owned it, for the past 8 years. Rene and the team are always on top of the needs of this older, high-mileage car. We appreciate their thoroughness in recommending what the car needs to keep running smoothly, not recommending unnecessary work. You can count on Bourne's for reliable service that they stand behind 100%.

BL
Bruce L.
South Burlington, VT
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
80K service 2009 Tacoma
Excellent and dependable service with a locally owned & operated company

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