Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

574 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


AM
ALAN and BARBARA M.
Shelburne, VT
Subaru Outback
Verified Customer
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03/20/2019
Very accommodating staff!!
Very helpful in starting a little early!!

DH
Dennis H.
South Burlington, VT
Mitsubishi Endeavor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Great work!
I called and they said to come right down. They quickly diagnosed the problem, had the parts ordered and the repairs done in about an hour! There’s a nice waiting area to hang out in. Great work!

NW
Nancy W.
South Burlington, VT
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Nancy said the service she received was wonderful.
This review was collected via phone interview by Customer Research Inc.

CC
Colleen C.
Burlington, VT
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Colleen said the service was completed pretty fast. The work was good. Steven provided very personable service.
This review was collected via phone interview by Customer Research Inc.

RM
Ron M.
Shelburne, VT
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Ron said the service was great.
This review was collected via phone interview by Customer Research Inc.

LG
LEWIS G.
South Burlington, VT
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
reliable
Earned our trust Lew Gordon

KC
Kim & Chad C.
Charlotte, VT
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03/03/2019
Honest service
We continually use Bourne's for all of our vehicle maintenance and repairs. Rene and his staff are honest and friendly. Great hometown automotive service & repair station.

Verified Customer
Charlotte, VT
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Great service, clear communication
René was good at giving me a clear timeline for the work and communicating back what was needed and the related cost. He made extra efforts by reaching out to all of my various means of contact. I appreciate the efforts.

CC
Chad and Kim C.
Charlotte, VT
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Quick and honest
I've always had a great experience with Bourne's. That promptly scheduled me in and took care of my cars needs within hours.

DC
DOUGLAS C.
Burlington, VT
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Usual good service
Have been taking both vehicles to Bourne's for about 5 years. Always good service and reasonably priced.

EB
Emily B.
South Burlington, VT
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Very friendly and nice!
Fast and great customer service

AY
Austin Y.
South Burlington, VT
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Austin said the people are trustworthy at the business and do good work.
This review was collected via phone interview by Customer Research Inc.

LV
LYNN V.
South Burlington, VT
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Feels like “my mechanic”
I have an older car;I pay attention to maintenance, seek attention if new sound or feel. It’s great to have a business I can trust, people I see andkniwfrom the local community, anda mechanic who calls me to discuss how I want to proceed with his recommendations. I think Bourne’s is a treasure.

MG
Maxfield G.
Burlington, VT
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Maxfield said the employees were honest. They provided good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Shelburne, VT
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
State Inspection
Passed inspection....personalized service

RJ
Ryland J.
South Burlington, VT
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
I've had an excellent experince with Bournes. They have seviced two vehicles in past 5-year. Honest, reliable, affordable.
I would recommend Bourne's to anyone. Rene' is excellent to work with and goes beyond expectations. He has given me two rides home in the past 5-years. Bourne's is honest, reliable, friendly and very affordable. Have two vehicles serviced over the years with no hassle . Their communication with customers is excellent as well. One car is a foreign luxury SUV that is out of warranty. Rene' has always been able to purchase parts at a reasonable cost. I had my car towed into Bourne's twice with no appointment and the service was done in one day.

Ryland S. Johnson

LM
LOUISE M.
South Burlington, VT
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Simply the Best
Bournes is simply the best.
Better then all the rest!
Better than anyone.
Anyone I ever met.
Simply the best.

MH
Mark H.
Fairfax, VT
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Mark said they were great, all the way around.
This review was collected via phone interview by Customer Research Inc.

MB
Mary B.
South Burlington, VT
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Mary said the staff did exactly what she asked. They were efficient, pleasant, and did a good job.
This review was collected via phone interview by Customer Research Inc.

AF
ANDREW F.
Underhill, VT
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Fast inspection.
Inspection was fast.

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