Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

491 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 5 hours ago

Reviews


AG
ALEXANDER G.
Burlington, VT
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Excellent service with great transparancy
Recent VT transplant requiring an inspection and brake work. The initial estimate for the brake work was a much larger quote because the root of the problem was thought to be more extensive. After they began work they discovered that the work required was not as extensive as first quoted. They reached out to tell me that the work required was not as large and they provided a revised estimate with a lower dollar amount. They could have not told me and went ahead with the larger job and I would have no idea... Appreciate the honesty from Rande and transparency of this shop.

TM
Tim M.
Morrisville, VT
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Tim said he would recommend this business and he said many thanks to the owner Rene.
This review was collected via phone interview by Customer Research Inc.

JS
Julie S.
South Burlington, VT
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Julie said the staff communicated well and frequently. They considered her timeline and were able to get the work done when she needed. The work was done just as they described with no surprises..
This review was collected via phone interview by Customer Research Inc.

ER
Emily R.
Burlington, VT
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Emily said she felt like the mechanic did a very thorough job on her vehicle and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MK
Manikomal K.
South Burlington, VT
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Manikomal said she really appreciates the honesty and their labor rates were cheaper than other facilities.
This review was collected via phone interview by Customer Research Inc.

BB
Boyd B.
Vermont
Chevrolet Astro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Boyd said the staff was polite and explained everything to him in detail. He is still waiting for an estimate for additional services on the same vehicle.
This review was collected via phone interview by Customer Research Inc.

TV
Tyler V.
Vermont
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Tyler said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DO
Doris O.
Shelburne, VT
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Bournes provides reliably terrific service
I've been going to Bourne's for over 30 years now. Whether they're working on an older or a newer car, they provide good advice (i.e., is it worth fixing?), and they go the extra mile to accommodate you when emergencies arise. Wonderful customer service and competent mechanics. You can count on them.
Rene B. from Bourne's Service Center responded on 06/08/2018

Thanks Again D!!
Rene


ED
Enzo D.
Charlotte, VT
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Debbie. She said she was very happy with her service.
This review was collected via phone interview by Customer Research Inc.
Rene B. from Bourne's Service Center responded on 06/08/2018

Thanks D!!
I appreciate it!!    :)
 
Rene


CC
Carole C.
Shelburne, VT
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Carole said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Rene B. from Bourne's Service Center responded on 06/07/2018

Thanks C,
Glad to hear it.
Always good to see you!! Enjoy the summer!

Rene


Verified Customer
South Burlington, VT
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018
Competent, accommodating, friendly
Thank you!
Rene B. from Bourne's Service Center responded on 06/08/2018

Thanks!!
Glad you approve!!

Rene


AF
ANDREW F.
Underhill, VT
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Great experience
Good communication and work done in a timely manner.
Rene B. from Bourne's Service Center responded on 06/08/2018

Thanks A,
Really appreciate the feedback!

Rene


RB
REED B.
South Burlington, VT
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Integrity,expertise, personable and friendly. Been with Bourne’s since it was Bourne’s, 30+yrs
See above review title
Rene B. from Bourne's Service Center responded on 06/08/2018

Thanks Very Much R, 
We fo go back a ways!! 

Rene


MW
MARK W.
South Burlington, VT
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Audi A4
Good honest auto repair station. Friendly service that keeps you informed of what's going on with your car and gives recommendations to avoid issues down the road. If a part is wearing, they don't just give you a quote and say it 100% needs to be done now, they inform you of what they feel is best & work with you to provide the best service they can.
Rene B. from Bourne's Service Center responded on 06/08/2018

M, 
Thanks very much for the great review!! Glad to hear your thoughts!
Really appreciate it.

Rene


SS
Supriya S.
South Burlington, VT
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Supriya said this business provided good service. They got an appointment right away, the staff was thorough about explaining things that were needed with her vehicle, as well as what was not.
This review was collected via phone interview by Customer Research Inc.

JS
Joshua S.
Burlington, VT
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Quality Service
They’ve been my go to since I’ve had a car here in Burlington and so far I’ve always received an honest assessment of my vehicle.

DM
Devin M.
Williston, VT
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Reliable and convenient
Bourne's is always accommodating even when I feel I am reaching out for a last minute appointment. I love that on every email and receipt I can always see not only what work has been done but also recommended work for the future to keep my car running as great as it is today. They are never pushy or sketchy, and my car always runs better driving off their lot than before dropping it off. Thank you, Bourne's!

JT
Jessica T.
Colchester, VT
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Jessica said the employees provided good service. She has used this business for a long time.
This review was collected via phone interview by Customer Research Inc.

SV
Sue V.
South Burlington, VT
Volvo XC60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Sue said everything went well and there weren't any surprises.
This review was collected via phone interview by Customer Research Inc.

CP
CHARONE P.
Burlington, VT
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
I feel that if there is anything wrong with my car they will detect it. They all do a great job. Great place to get your car serviced.
Great place.