Bourne's Service Center


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

451 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 3 days ago
Colin S. on 02/17/2018
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"Great service- stand behind their work"
Car was ready as promised and they discovered a part that had failed on a previous service when inspecting the car. Taking care of it free of charge since they stand behind their service.
Vehicle: Toyota 4Runner
Service Date: 02/15/2018
Review Created: 02/17/2018 09:22 AM
Todd L. on 02/16/2018
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"Awesome service!"
Bourne's has always provided my wife and I with great service, and great advice!
Vehicle: GMC Acadia
Service Date: 02/14/2018
Review Created: 02/16/2018 08:10 AM
Rene B. at Bourne's Service Center responded on 02/16/2018

Thanks T!!

Steve H. on 02/14/2018
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"Great Staff!"
I was taken back how great the service was from the owner to the person working on my Honda! Very accommodating front desk and friendly service. I also enjoyed the conversation with the mechanic that worked on my car. Trusting place...I am sorry I never had my car in for service before yesterday! Thank you for being my new service Center where I will have my cars serviced in the future!

Steve Hayes
Vehicle: Honda Pilot
Service Date: 02/13/2018
Review Created: 02/14/2018 06:09 AM
Rene B. at Bourne's Service Center responded on 02/16/2018

Thanks S,
Glad we were able to take good care of you!!

Rene

Mark G. on 02/13/2018
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"Windshield wiper transmission replacement"
My windshield wipers quit working, so I needed quick service. Bourne's took my car in the day after I called them and I drove it home that evening. The next day I went back for an adjustment of the wiper range and it was fixed in a few minutes while I waited.
Vehicle: Subaru Forester
Service Date: 01/18/2018
Review Created: 02/13/2018 07:38 AM
Rene B. at Bourne's Service Center responded on 02/16/2018

Sorry you had to come back for the wiper adjustment, glad it was a minor issue. 
Thanks,
Rene

Maxfield G. on 02/12/2018
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Maxfield said the service was fast and easy.
Vehicle: Honda Odyssey
Category: Service
Service Date: 02/02/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Rene B. at Bourne's Service Center responded on 02/16/2018

Thanks M,
Hope things always go that way for you!! :)
Rene

Currey S. on 02/10/2018
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"Friendly SERVICE AND GOOD PRICE ❤️"
Family owned business and honest work and price!! II will come back because of their good work and friendly atmosphere and timely work.
Vehicle: Chevrolet Traverse
Service Date: 01/10/2018
Review Created: 02/10/2018 04:29 AM
Rene B. at Bourne's Service Center responded on 02/16/2018

Thanks S,
I'm really pleased to hear it!!

Rene

JERYL and SHELAGH S. on 02/02/2018
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"Always excellent"
Thank you for the excellent service!
Vehicle: Subaru Outback
Service Date: 02/01/2018
Review Created: 02/02/2018 10:48 PM
Rene B. at Bourne's Service Center responded on 02/16/2018

You're Very Welcome!!!


Rene

Matthew H. on 01/27/2018
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Matthew said the employees were friendly, professional, and they did a good job.
Vehicle: Ford F-150
Category: Service
Service Date: 01/25/2018
Review Created: 01/27/2018
This review was collected via phone interview by Customer Research Inc.
Rene B. at Bourne's Service Center responded on 02/16/2018

Thanks M,
Glad everything was ok!!
Rene

Justin B. on 01/27/2018
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Justin said the staff is great.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/24/2018
Review Created: 01/27/2018
This review was collected via phone interview by Customer Research Inc.
Lisette S. on 01/20/2018
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Lisette said she liked using this business.
Vehicle: Toyota Matrix
Category: Service
Service Date: 12/08/2017
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Rene B. at Bourne's Service Center responded on 02/16/2018

Thanks L,
I really appreciate it!!
Rene

Antonio C. on 01/19/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Antonio said the overall experience was not good. The service took a long time to complete, and the estimate given was outrageously high.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 01/17/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Shannon J. on 01/18/2018
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Shannon said she has never had any problems with the service.
Vehicle: Suzuki Kizashi
Category: Service
Service Date: 01/12/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Rene B. at Bourne's Service Center responded on 02/16/2018

Thanks S,
Please let me know if you ever do!!
Rene

Gordon M. on 01/18/2018
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Gordon said he had a very good experience. The service took less than an hour. He waited for it and it was great.
Vehicle: Honda Civic Sdn
Category: Service
Service Date: 01/15/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Sarah M. on 01/16/2018
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Sarah said the staff were very informative. They drove her home when she did not have a ride. The whole experience was very easy and smooth.
Vehicle: Acura ILX
Category: Service
Service Date: 01/11/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
Fred K. on 01/16/2018
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Fred said the facility was accommodating and the work was done quickly. They charged a fair price and the staff are nice to deal with.
Vehicle: Toyota Prius
Category: Service
Service Date: 01/09/2018
Review Created: 01/16/2018
This review was collected via phone interview by Customer Research Inc.
ALISON W. on 01/13/2018
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"Great customer service "
I've been going to Bourne's for many years and have always been pleased with their service. Recently I've also been impressed with their receptionist who is friendly and personable.
Vehicle: Honda CR-V
Service Date: 01/12/2018
Review Created: 01/13/2018 12:52 PM
AUDREY P. on 01/12/2018
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"necessary rescue, thanks"
Dependable rescue and thoughtful service.
Vehicle: Toyota Corolla
Service Date: 12/28/2017
Review Created: 01/12/2018 04:51 AM
Mary Frances C. on 01/11/2018
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"THE BEST!"
Once again, Bourne,s excelled by going to great lengths for the customer. Chantal had to track down and get the parts I unexpectedly needed, and the team worked so that I could get on the road for a family funeral the next day. I am beyond grateful to Bournes and recommend them to everyone.
Many thanks!
Mary Frances Collins
Vehicle: Hyundai Sonata
Service Date: 01/09/2018
Review Created: 01/11/2018 04:14 PM
Tom C. on 01/06/2018
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Tom said aside from the wait, the business has good service and they are honest.
Vehicle: Ram Pickup
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
LEWIS G. on 01/01/2018
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"New Battery"
Earlier this year, Mr Bourne suggested I get a new battery, buy I did not. But with sub zero weather coming, I panicked. Took me in the next day and popped in a new battery fast and many dollars below than I expected, . For an owner of an old car Bournes takes excellent care of us. 100% SERVICE AND HIGHLY RECOMMENDED. for years.
Vehicle: Toyota Highlander
Service Date: 12/27/2017
Review Created: 01/01/2018 08:13 AM
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