My Outback was making noise in the front end which another shop was unable to diagnose. I chose Bourne's based on the good reviews hoping they would take the time to figure out what is wrong with the car. They did not. They did find malfunctioning brake calipers which they cleaned, but that did not address the noise issue. In addition they recommended two other unrelated services, brake system flush and fuel system cleaning. I declined those services because the car is running fine other than the front end noise. When I checked back to my invoice from the first shop, I realized that they had performed the brake system flush only two months prior to the service at Bourne's. I am frustrated that in my experience many car repair businesses do not want to take the time to figure out more challenging service issues, but would rather sell you "recommended" routine maintenance that may or may not be needed. I am a mechanically inclined person and I find it a little insulting that repair professionals assume the customer is just imagining things. I would happily pay a premium price to any mechanic who listens, asks questions and has the skill to diagnose and repair my car.