Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

501 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago

Reviews


MS
Michael S.
Fairfax, VT
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Michael said he has brought his vehicle into the business for service before, and it's very convenient for him to do so.
This review was collected via phone interview by Customer Research Inc.

DS
DAVID S.
Burlington, VT
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Trustworthy
I have been taking my cars to Bourne's for several years and have always had a good experience. They provide a good "heads up" on issues that will need attention in the future but have never tried to upsell me on the need for immediate repairs.

SD
Susan D.
South Burlington, VT
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Susan said she was happy with the service she received at this business.
This review was collected via phone interview by Customer Research Inc.

BW
Ben W.
Vermont
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Ben said they were very helpful and worked hard to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

AA
Alex A.
Topsfield, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Jeff. He said the business's service is very thorough.
This review was collected via phone interview by Customer Research Inc.

CM
Carlos M.
South Burlington, VT
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Carlos said the business is great and the staff did a nice job.
This review was collected via phone interview by Customer Research Inc.

CP
CHARONE P.
Burlington, VT
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Customer
I am very happy with the service I get at Bourne's Service Center,. The Mechanic' s are wonderful. They check my car over even when doing an oil change. I trust them completely. I feel when I leave there that my car is safe to drive. Thank you

AG
ALEXANDER G.
Burlington, VT
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Excellent service with great transparancy
Recent VT transplant requiring an inspection and brake work. The initial estimate for the brake work was a much larger quote because the root of the problem was thought to be more extensive. After they began work they discovered that the work required was not as extensive as first quoted. They reached out to tell me that the work required was not as large and they provided a revised estimate with a lower dollar amount. They could have not told me and went ahead with the larger job and I would have no idea... Appreciate the honesty from Rande and transparency of this shop.

PV
Phillip V.
Burlington, VT
Pontiac Bonneville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Phillip said he likes the professionalism of this business.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Morrisville, VT
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Tim said he would recommend this business and he said many thanks to the owner Rene.
This review was collected via phone interview by Customer Research Inc.

JS
Julie S.
South Burlington, VT
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Julie said the staff communicated well and frequently. They considered her timeline and were able to get the work done when she needed. The work was done just as they described with no surprises..
This review was collected via phone interview by Customer Research Inc.

AB
Anne B.
Winooski, VT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Knowledge, Modern, and Quick
I emailed the day before and the staff was able to help me the next day and finish right after lunch. They use software to help customers understand their car. Over all great experience, would recommend.

AA
Anne A.
South Burlington, VT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Only what's necessary
Not only is the repair work at Bourne's reliable, but they only fix what needs to be fixed. The mechanics repair the immediate problem and also give a timeline for future repairs to expect. Reliable, courteous and quality work -- a winning combination that has make me a loyal customer for many years.

ER
Emily R.
Burlington, VT
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Emily said she felt like the mechanic did a very thorough job on her vehicle and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MK
Manikomal K.
South Burlington, VT
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Manikomal said she really appreciates the honesty and their labor rates were cheaper than other facilities.
This review was collected via phone interview by Customer Research Inc.

BB
Boyd B.
Vermont
Chevrolet Astro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Boyd said the staff was polite and explained everything to him in detail. He is still waiting for an estimate for additional services on the same vehicle.
This review was collected via phone interview by Customer Research Inc.

TV
Tyler V.
Vermont
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Tyler said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DO
Doris O.
Shelburne, VT
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Bournes provides reliably terrific service
I've been going to Bourne's for over 30 years now. Whether they're working on an older or a newer car, they provide good advice (i.e., is it worth fixing?), and they go the extra mile to accommodate you when emergencies arise. Wonderful customer service and competent mechanics. You can count on them.
Rene B. from Bourne's Service Center responded on 06/08/2018

Thanks Again D!!
Rene


ED
Enzo D.
Charlotte, VT
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Debbie. She said she was very happy with her service.
This review was collected via phone interview by Customer Research Inc.
Rene B. from Bourne's Service Center responded on 06/08/2018

Thanks D!!
I appreciate it!!    :)
 
Rene


CC
Carole C.
Shelburne, VT
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Carole said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Rene B. from Bourne's Service Center responded on 06/07/2018

Thanks C,
Glad to hear it.
Always good to see you!! Enjoy the summer!

Rene