ReScore Reviews™ (49)

ReScore
Overall Rating 3.5306145/5Overall Rating 3.5306145/5Overall Rating 3.5306145/5rating 3.5306145rating 3.5306145
Original
Overall Rating 2.18367/5Overall Rating 2.18367/5rating 2.18367rating 2.18367rating 2.18367
88% Would Recommend
100% Business Response
Latest Review about 2 hours ago
KENNETH F. on 10/19/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courteous personnel"
Took longer than I thought
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2016
Service Type: Repair
Review Created: 10/19/2016 02:49 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/20/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Julie Z. on 10/19/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Robert is rude and disrespectful"
Will not return
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 10/14/2016
Service Type: Maintenance
Review Created: 10/19/2016 01:06 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/20/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
James C. on 10/19/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Respect for Veterans"
Yes
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 10/13/2016
Service Type: Maintenance
Review Created: 10/19/2016 05:44 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/19/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
John S. on 10/19/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thw service was provided in a timely manner and the service personnel were very congenial."
Good job.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2016
Service Type: Repair
Review Created: 10/19/2016 04:31 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/19/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Nicholas M. on 10/18/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Good for cars, not so for service. "
Felt like I was offered unnecessary service for my vehicle when I took it in for a routine oil change and tire rotation. The estimate for services offered was over $750.00+ . This vehicle is only less than 4 years old with low miles. We were told the front brakes "were about to go out" and that there was 3mm left on the pad. I then took it to someone and we changed and physically inspected the brakes. It was probably 10-15% left on the pad with weeks or months left. I feel each time I take a vehicle to service I am "upsold". This makes for a poor customer experience.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/14/2016
Service Type: Maintenance
Review Created: 10/18/2016 05:49 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/19/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Cindy G. on 10/18/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
I would
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 10/12/2016
Service Type: Maintenance
Review Created: 10/18/2016 01:18 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/18/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Deger S. on 10/18/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trust, excellence in service and care"
I have trust in the service they provide at Brandon Hyundai. I like the professionalism and the courtesy. My overall experience is excellent every time I take my car there.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/12/2016
Service Type: Repair
Review Created: 10/18/2016 06:37 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/18/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 10/17/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Too Long"
Service for a battery change was way too long; 3 hours!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2016
Service Type: Repair
Review Created: 10/17/2016 08:38 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/18/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
James R. on 10/17/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent, quick service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/13/2016
Service Type: Maintenance
Review Created: 10/17/2016 01:10 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 10/17/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai recall"
While car was in for a component replacement, we elected to authorize an oil change special. Thereupon the service people found a nail in a tire and also showed us a couple air filters that were really dirty! Glad we went in for service!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/12/2016
Service Type: Repair
Review Created: 10/17/2016 01:03 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 10/15/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"People that do the car intake need to educated."
I had to explain to the intake person that my oil changes are included.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/10/2016
Service Type: Maintenance
Review Created: 10/15/2016 05:50 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer ReScore Review on 10/17/2016
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Re-score - Service issues after repair"
In response to request for re-score after my original concerns. No sir, they did not address my issues. I’m a seasonal resident in Florida, that’s why it’s important for my repairs to be right the first time. I was told they did not have an open maintenance slot before I returned home. That’s why I will get my car looked at the next time I’m in state but probably not at Brandon Hyundai.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2016
Service Type: Repair
Review Created: 10/15/2016 11:42 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service issues after repair"
I had problems with service on several serviced items. The brake issue was repaired pretty quick. However, the smell of oil or some fluid burning and passenger side air bag light has not. I will probably have them checked and repaired somewhere else.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2016
Service Type: Repair
Review Created: 10/15/2016 11:42 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Francine D. on 10/14/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Over booking apt"
As I said this location over books alts and they do not care about your personal time be spent there
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/11/2016
Service Type: Repair
Review Created: 10/14/2016 05:18 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Joseph B. on 10/14/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service"
OK
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/06/2016
Service Type: Repair
Review Created: 10/14/2016 04:11 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Dennis A. on 10/14/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Car was in for warranty service, had to order parts. returned for installation.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2016
Service Type: Repair
Review Created: 10/14/2016 01:54 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Rita M. on 10/14/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car owner"
This was my very first visit and I was greeted by a very nice serviceman, told an approximate wait time, shown where to wait and The car was done in no time. Comfortable area to work while waiting
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/06/2016
Service Type: Maintenance
Review Created: 10/14/2016 05:51 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/14/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 10/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
All of the people that I have to deal with are always nice and know what's going on.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/10/2016
Service Type: Repair
Review Created: 10/13/2016 01:09 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/13/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Dean B. on 10/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Concerned employees."
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2016
Service Type: Maintenance
Review Created: 10/12/2016 02:44 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/13/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Kristin A. on 10/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
From the time I made my appointment until the time I picked up my car I was pleased with the level of customer service I received.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/06/2016
Service Type: Repair
Review Created: 10/12/2016 12:56 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/12/2016

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Kathleen R. ReScore Review on 10/13/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change overcharge"
After the initial problem was brought up, all was resolved. The next day I received an e-mail from Dan White and my husband received a call from Mario both letting us know how sorry they were and I will get my next few oil changes for free. Mario then called again to make sure, we have our next oil change scheduled for Saturday. Seems the original service person who helped me never put the Military price on the service contract so the poor tech never knew. Kudos to Dan and Mario for the swiftness in taking care of the issue!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/08/2016
Service Type: Maintenance
Review Created: 10/11/2016 02:03 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Military Appreciation Questionable"
They over charged me for an oil change I showed my military ID to the service person yet they charged me $22.00 instead of $9.95 didn't realize til I got home. They say they have military appreciation well I have my doubts
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/08/2016
Service Type: Maintenance
Review Created: 10/11/2016 02:03 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/11/2016

I am sorry for the mistake, we will contact you to fix this!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/13/2016

Glad we were able to fix this!!! Thank you for everything!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
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