ReScore Reviews™ (49)
good morning, we apologize for your inconvenience. im not sure whom you spoke with but if we performed a 4 wheel alignment and the vehicle pulls, we need to look at it for no charge. i will have gianmikael reach out to you tomorrow to schedule you back in. unfortunately hes off today for a personal issue.
WE APOLOGIZE FOR YOUR INCONVENIENCE. WE WILL REVIEW YOUR CASE. WE ATTEMPT TO EXCEED OUR CUSTOMERS EXPECTATIONS TO BETER SERVE OUR GUESTS.
Hello Mohamed, i apologize for your inconvenience. i would like to here about your experience and where we fell short.
good morning Angela, we appreciate youir feedback and certainly attempt to build off of it to better your experience as a valued customer. what is a good number i can have someone reach out to you in regards to your vehicle?
again, we apologize for the lack of communication on our part.
HELLO MAHMOUD, WE APOLOGIZE FOR YOUR INCONVENIENCE. WE ARE CURENTLY IN THE PROCESS OF ADDING MORE STAFF TO FACILITATE YOUR SERVICE NEEDS.
HELLO MICHELLE WE APPRECIATE YOUR FEEDBACK. THE 5 STAR RATING SOLELY RATES THE SERVICE ADVISOR NOT THE VEHICLE OR THE SITUATION. WE AS IF YOUR ADVISOR JAY WAS ACCOMADATING TO RANK HIM A 5 STAR.
Hello Henry. actually there is no fudging numbers, there was an open ticket from month ago that just got closed due to an accounting error. unfortunatley you gave us a 1 and has effected our scores. i ask for you to give us a 5 to offset the 1 star you gave from an accounting error. Hyundai cannot remove this error as i have contacted them already to do so.
hello James, i am new to the dealership and we are in the process of making this changes. its about people and process and i am committed to making it better for customer service. The survey solely rates the advisor and ask that you rate him. thaks again for your feedback.
HELLO MR. GARCIA, WE APPRECIATE YOUR FEEDBACK. IN ORDER FOR US TO BETTER SERVE YOU I WOULD LIKE TO KNOW WHERE WE HAVE FALLEN SHORTON YOUR PREVIOUS EXPERIENCE.
Hello Joseph, we apologize for the inconvenience. im not sure why you received a survey however your 1 star has effected our rating. I will look into why this was generated and will ask that you rescore it a 5 since the 1 star is rated off your visit which never happened.
we apologize for your inconvenience. we are currently in the process of adding additional support staff as well as processes.
we appreciate your business.
WE APOLOGIZE FOR YOUR INCONVENIENCE. WHEN IT IS MOST CONVENIENT FOR YOU PLEASE LET US KNOW WHEN IS THE BEST TIME TO SCHEDULE ANOTHER APPOINMENT WITH OR SHOP FOREMAN. THE 5 STAR RATING ONLY RATES YOUR ADVISOR COREY. WE ASK THAT YOU RESCORE HIM ON THE 5 STAR RATING.
WE APOLOGIZE FOR YOUR EXPERIENCE. I BELIEVE YOUR VEHICLE IS BACK IN FOR THE CHECK REPAIR AND PART IS BEING INSTALLED AS WE SPEAK. WE HOPE TO CONTINUE BEING YOUR SERVICE PROVIDER AND ARE COMMITTED TO GIVING YOU A BETTER EXPERIENCE MOVING FORWARD.
hello james. we apologize for your inconvenience. we are in the process of changing are procedures and adding more support. the 5 star survey solely rates your advisor mario. we ask if he provided you with good service that you rescore him.
Hello cindy, we apologize for the inconvenience. we are currentl changing our process and adding support to assist our guests. we ask if corey your advisor took care of you, that you rate him 5 stars as that onley effects him.
HELLO JOEL, WE APPRECIATE YOUR FEEDBACK. WE ARE CURRENTLY IN THE PROCESS OF CHANGING OUR PROCEDURES AND ADDING MORE SUPPORT STAFF TO LESSON WAIT TIMES. THE 5 STAR RATING SOLELY SCORES YOUR ADVISOR ALEX. WE ASK THAT YOU CAN RESCORE HIM AS IT EFFECTS HIM PERSONELLY.
HELLO LISA. WE APOLOGIZE FOR YOUR INCONVENIENCE
I WILL LOOKMINTO THIS FOR YOU. I WILL ASK THE SALES DEPT AND SEE IF I CAN ASSSIST YOU IN ANY WAY.
hello james, i apologize for the inconvenience. I will look into this as to why there was a change in pricing. the 5 star rating only rates the service advisor not the situation.
Good morning Cristal. I see you gave us a 1 star rating which effects Mario the services advisors job. However, I would like to know why you gave us that rating. please respond as i can review your displeasures and how we can correct them.