ReScore Reviews™ (45)

ReScore
Overall Rating 3.511112/5Overall Rating 3.511112/5Overall Rating 3.511112/5rating 3.511112rating 3.511112
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
88% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Kim W. on 10/17/2017
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"Happy"
Service was good and I appreciate Mario giving me options.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 02:15 PM
Verified Customer on 10/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Building needs updating
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/15/2017 09:32 AM
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Michael S R. at Brandon Hyundai responded on 10/16/2017

THANK YOU FOR YOUR FEEDBACK, WE APPRECIATE YOUR BUSINESS!!

Jimmy K. on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"no coment"
no coment
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/14/2017 04:47 AM
Verified Customer on 10/05/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Too small of a space overall"
The waiting room could be improved, with more seating and more options in coffee and drinks
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/05/2017 08:17 PM
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Michael S R. at Brandon Hyundai responded on 10/06/2017

thank you for your feedback. we appreciate your business!

Davey M. on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Decent "
No
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/03/2017 11:10 AM
Verified Customer on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good service"
friendly place to go.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 10:41 AM
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Michael S R. at Brandon Hyundai responded on 10/03/2017

THANK YOU FOR YOUR FEEDBACK, WE APPRECIATE YOUR BUSINESS.

Jamie B. on 10/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"usually get car back the same day"
They usually get us the car back the same day once we make an appointment. We always have to ask, and double check what they're doing, and discuss up front whether they'll be any costs to us. We don't want to get hit with surprises.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 10/02/2017 07:27 AM
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Michael S R. at Brandon Hyundai responded on 10/02/2017

THANK YOU FOR YOUR FEEDBACK. WE APPRECIATE YOUR BUSINESS. TYPICALLY HYUNDAI WILL ONLY PAY US WHAT IS THE REC. OIL.  IF THE VEHICLE TAKES SYNTHETIC BLEN BUT THE FULL SYTHETIC IS A CUSTOMER REQUEST OR OPTION, HYUNDAI AMERICA WONT COVER IT. THE ADDITIONAL FULL SYNTHETIC ON YOUR VEHICLE WAS EXPENSED THROUGH US.

Stacey C. on 10/02/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Slow intake"
Alex was pleasant and professional.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/23/2017
Service Type: Maintenance
Review Created: 10/02/2017 06:24 AM
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Michael S R. at Brandon Hyundai responded on 10/02/2017

WE APPRECIATE YOUR FEEDBACK. THANK YOU FOR YOUR BUSINESS.

Ricardo C. on 10/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good dealer"
They are friendly and professional
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/01/2017 06:56 PM
Victor R. on 09/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very likely to get a service even if you call for an appointment just a day before."
I was take my car to Brandon Hyundai for service. They are reliable and seems to know what they are doing. Besides, I never had an issue yet with my car.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 12:47 PM
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Michael S R. at Brandon Hyundai responded on 09/29/2017

thank you for the feddback. we appreciate your business.

Verified Customer on 09/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great car care not so great customer care"
Luckily I know I can make an appointment online. I've had many issues in the past with the service department answering the phone. The lady at the desk does a great job and I feel for her. While I was checking out I felt bad because she had 3 lines all waiting to be picked up by the service department which were waiting a while. 1 customer had already left her name and number for them to call her back, which they obviously didn't call her back yet. This is an issue that can cost you business. As a hospitality manager I suggest you fix this before your business begins to suffer. I myself prefer to go other places which take care of all aspects of customer service and tend to only bring my car in for factory warranty checks and the occasional oil change.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 09:55 AM
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Michael S R. at Brandon Hyundai responded on 09/29/2017

THANK YOU FOR YOUR FEEDBACK. WE APPRECIATE YOUR BUSINESS. WE ARE CURRENTLY ADDING ADDITIONAL SUPPORT STAFF TO BETTER SERVE OUR CUSTOMERS.

Verified Customer on 09/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The assistant service manager, Corey Leasure"
It was ok.
Vehicle: 2017 Hyundai Elantra Gt
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/27/2017 10:16 AM
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Michael S R. at Brandon Hyundai responded on 09/28/2017

we appreciate your feedback. we strive to excedd your expectations every visit

David M. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"From arrival to departure staff and service was great"
Did a good job
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:09 AM
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Michael S R. at Brandon Hyundai responded on 09/28/2017

THANK YOU FOR YOUR FEEDBACK. WE APPRECIATE YOUR BUSINESS.

Verified Customer on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recalls"
Service advisor very nice and professional. Waiting room a bit rough. Pretty quick for 3 recalls done.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/14/2017 06:08 PM
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Michael S R. at Brandon Hyundai responded on 09/15/2017

hello mildred, we apologize for your inconvenience. we do have restrooms up the stairs. we are currently looking at upgrading our lounge. thank you for the feed back.

Angelique L. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Brandon Hyundai Review"
Fast, friendly service.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:33 PM
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Michael S R. at Brandon Hyundai responded on 09/15/2017

thank you for the rating. hopwever, we strive to recieve 5 stars from our customers. again, thank you for your review.

Verified Customer on 09/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall issue"
Despite having an appointment, I had to wait in a line to drop the car off. But once that was done, the replacement part was installed quickly and everyone was courteous.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/07/2017 04:21 PM
Daryl L. on 09/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
3 out 5 2 hrs for a oil change.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 11:02 AM
Verified Customer on 09/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast courteous service"
No issues. Just in for recall.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 09/07/2017 04:19 AM
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Michael S R. at Brandon Hyundai responded on 09/07/2017

Hello, Cindy. thank you for your feedback. However, we always strive for 5 stars as it effects the service advisor solely.

James T. on 09/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely servive"
4stars
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/01/2017 04:06 PM
Allen C. on 09/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"ONCE I FINALLY GOT THE SERVICE MANAGER INVOLVED EVERYTHING WENT SMOOTH"
SAME AS ABOVE
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/01/2017 10:01 AM
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