Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

334 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


JM
Joseph M.
Rome, NY
Dodge Dart
Verified Customer
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12/04/2018 Category: Service
Joseph said everything went fine with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rome, NY
Subaru Impreza Sedan
Verified Customer
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11/15/2018
Great job
Quick service thanks

CC
Chester C.
Rome, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Chester said he is satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

PI
Phil I.
Rome, NY
Ford Taurus X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Phil said the employees didn't give a call when they finished the service.
This review was collected via phone interview by Customer Research Inc.

JA
Jeff A.
Rome, NY
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Jeff said that the staff at the facility did a very good job on the installation but he was disappointed that they could not perform an alignment the same day.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Rome, NY
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Joseph said the service was not perfect. The work was good.
This review was collected via phone interview by Customer Research Inc.

LG
Lillian G.
Rome, NY
Subaru Outback
Verified Customer
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04/03/2018
Efficient and Fair Pricing
Mike, Jarrod and the gang are very professional. I appreciate that they can almost always get me in for an appointment in a timely mannor.

SB
Sam B.
Rome, NY
Honda Odyssey
Verified Customer
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03/24/2018
they are very competitive with their pricing and don't try to push for unneeded repairs
they do a great job, are friendly, and do the best job they can at a very reasonable price

ND
Nate D.
Rome, NY
Chevrolet Suburban
Verified Customer
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02/03/2018
Genuine costumer service.
The advice given and the way it’s delivered gives the customers a sense that the shop genuinely has your best interest in mind.

RR
Ronald R.
Taberg, NY
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Ronald said the employees were friendly.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Rome, NY
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017
Service
Great service every time I frequent this establishment, entire staff is friendly and knowledge.

DC
David C.
Rome, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2017 Category: Service
David said their prices are too high.
This review was collected via phone interview by Customer Research Inc.
Mike S. from Broadway Tire & Service responded on 05/09/2017

I guess $20 for a tire tube and installation is too much?


EM
Eric M.
Rome, NY
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2017 Category: Service
Eric said the business did a good job for him.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
Rome, NY
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Bob said the business did not provide coffee and donuts.
This review was collected via phone interview by Customer Research Inc.

FF
Francesca F.
Ravena, NY
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016 Category: Service
Spoke with Fran. She said they did a really good job for her mom, but there's always room for improvement.
This review was collected via phone interview by Customer Research Inc.

SS
Sara S.
New York
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2016 Category: Service
Sara said the business provided very good service.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Rome, NY
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10/08/2016
Happy Customer
Dropped in without notice for questions about tires, without hesitation they showed me their inventory, quoted very reasonable prices and had my vehicle on the lift changing tires. Entire staff was friendly and very polite, I will be taking my 2014 Ram 1500 again when service is needed.

RM
Rexxavier M.
Rome, NY
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2016 Category: Service
Rexxavier said he dropped his vehicle off at the business, without an appointment. They replaced a tire and did the brakes. His vehicle was ready the next day, they always have good rates and this time he even received a discount. They have terrific service and he has recommended them.
This review was collected via phone interview by Customer Research Inc.

MC
Mathew C.
New York
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2016 Category: Service
Spoke with Karen. She said they have a good reputation.
This review was collected via phone interview by Customer Research Inc.

PH
Patricia H.
Rome, NY
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2016 Category: Service
Patricia said this business changed her tire and did a good job.
This review was collected via phone interview by Customer Research Inc.

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