Butler Hyundai Medford

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541-245-5335
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Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

724 Reviews

5 star
77%
4 star
14%
3 star
3%
2 star
2%
1 star
2%

ReScore Reviews™ (21)

ReScore
Overall Rating 4.2857143/5Overall Rating 4.2857143/5Overall Rating 4.2857143/5Overall Rating 4.2857143/5rating 4.2857143
Original
Overall Rating 2.2380952/5Overall Rating 2.2380952/5rating 2.2380952rating 2.2380952rating 2.2380952
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

Verified Customer
Brookings, OR
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Service at its best!
As always excellent customer service with all personnel.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/17/2018

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. Thanks! -- Butler Hyundai

BH
Brian H.
Ashland, OR
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great People
Always great service
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/17/2018

Brian, Thanks for the great feedback on your recent service with us! We appreciate your business and look forward to seeing you again soon. -- Butler Hyundai

JG
Judy G.
Medford, OR
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Oil change
Hyundai Butler always gets my car serviced on the date and time as scheduled. They also keep me posted if additional services are needed. They are very friendly.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/17/2018

Judy, Thank you so much for the great survey on your recent service with us! We appreciate your business and we look forward to seeing you again soon. --Butler Hyundai.

DM
Donna M.
Central Point, OR
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Quick, comfortable, and complete oil change at the dealer
The service manager kept me updated on my car, as I had a few questions. Wait was short and in a friendly atmosphere.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/09/2018

Donna, Thank you so much for your great 5-star feedback. We appreciate your kind words and will be sure to pass your review along to Scott and his team. We look forward to seeing you at your next service appointment. --Butler Hyundai

SC
Shelly C.
Medford, OR
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Great Customer Service
I am always pleased with the care to my car and the length of time I wait. Excellent customer service.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/07/2018

Shelly, Thank you so much for the great 5-star survey! we will be sure to pass your kind words along to Scott and his team. We look forward to seeing you again for your next service. --Butler Hyundai

GA
Guadalupe A.
Pasco, WA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
It's great but, too far away from where I live.
It was great dealing with Scott. Car was fixed a lot sooner than expected. My thanks to Scott and his entire crew
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/06/2018

Guadalupe, Thank you so much for the great feedback of your recent service with us! We will be sure to pass this along to Scott and his team. We look forward to seeing you again soon. --Butler Hyundai

WC
William C.
Eagle Point, OR
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Wow
I had an appointment for my first service. I walked in they took my key and my car was returned to me promptly all serviced up.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/06/2018

William, Thank you so much for the great feedback! We appreciate your business and we look forward to seeing you again soon. --Butler Hyundai

JL
Jeffery L.
Medford, OR
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Friendly
We have had no complaints about any service we have received At Butler Hyundai. Always accommodating.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/06/2018

Jeffery, Thank you for your 5-star review of Butler Hyundai, and we look forward to seeing you for your next service appointment! --Butler Hyundai

WH
Wayne H.
Central Point, OR
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Donovan is the BEST
Never received a revised invoice from the car rental place that was promised to me in an email.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/06/2018

Wayne, Thank you so much for taking your time to complete the survey and we appreciate your 5-star rating! We will follow up with Donovan to be sure you receive your rental invoice. Thank you again for your business and we hope to see you again soon. -- Butler Hyundai

GW
Gary W.
Central Point, OR
2010 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Review
Everything was handled promptly and in a friendly manner.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/06/2018

Gary, Thank you so much for the great review! We appreciate your business and hope to see you again soon. --Butler Hyundai

KM
Kay M.
Grants Pass, OR
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Acknowledgement of being there, out within timeframe supplied
Acknowledgement of being there, out within timeframe supplied
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/06/2018

Kay, We appreciate you and your 5-star rating.  Thank you for your business! --Butler Hyundai

WA
Wrights A.
Medford, OR
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
good service
Good service, friendly people
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/06/2018

Thank you for the wonderful survey, and are happy you were treated so well! --Butler Hyundai

KH
Kenneth H.
White City, OR
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great service
Very pleased with the service from Donovan Smith and the service department.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 08/01/2018

Thank you so much for your great review! We will be sure to pass this along to Donovan and his team. We appreciate your business and we hope to see you again soon. --Butler Hyundai

Verified Customer
Myrtle Point, OR
2016 Hyundai Veloster
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2018 Category: Service
Not much
Dont like surveys
Chuck B., Owner from Butler Hyundai Medford responded on 08/01/2018

Thank you for your time in completing the survey of your past service with us, these surveys reflect the quality of customer service we provide back to Hyundai. We appreciate our customers who do take the time to complete them. We appreciate your business and hope to see you again soon. -Butler Hyundai

RG
Ronald G.
Shady Cove, OR
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
i like the people i talk to and they try and take care of everything.
this should never happen.if we were going on a long trip we could have lost the engine.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 07/27/2018

Ronald, Thank you for the feedback on your recent service with us. We will be sure to pass your review along to Donovan and his team. Thank you for your business. -- Butler Hyundai

Verified Customer
Talent, OR
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Service personnel.
First time working with Scott Goff. Very personable.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 07/27/2018

Thank you for the review from your past service with us! We appreciate your business and hope to see you again soon. -- Butler Hyundai

JM
Jerry M.
Klamath Falls, OR
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Successful fix
Child lock broke and they got car serviced and part ordered in timely manner. Cool inside and hot outside. Thanks.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 07/24/2018

Jerry, Thank you for sharing your experience with us here. We appreciate your business and we hope to see you again soon! --Butler Hyundai

JC
John C.
Bradenton, FL
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Excellent experience
Excellent
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 07/24/2018

John, Thank you so much for the great feedback! We value your business and we look forward to seeing you again soon. -- Butler Hyundai

JA
Jacquelyn A.
Medford, OR
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Comfortable layout.
Efficient and timely.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 07/24/2018

Jacquelyn, Thank you so much for the great review and providing your feedback. --Butler Hyundai

Verified Customer
Central Point, OR
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great Service
Everyone is super nice and knowledgeable.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 07/24/2018

Thank you so much for the great feedback and review. -- Butler Hyundai