Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

764 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.3600008/5Overall Rating 4.3600008/5Overall Rating 4.3600008/5Overall Rating 4.3600008/5rating 4.3600008
Original
Overall Rating 2.2799968/5Overall Rating 2.2799968/5rating 2.2799968rating 2.2799968rating 2.2799968
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DH
Darren H.
Central Point, OR
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Close to my work.
Scott called back and explained all. It's been very good working with all of them so far! and they cared enough about there reputation to call me as soon as they knew there was a problem! Thanks Scott!!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Close to my work.
Just wished they communicated better. Maybe it was just the end of a long day?
Chuck B., Owner from Butler Hyundai Medford responded on 10/18/2018

Thank you for spending your time with us on the phone today. We are very happy we could answer all the questions and explain the process so it is not confusing going forward. Please don't hesitate to call and ask any questions that may come up. Our reputation through your eyes is most important to us.


PH
Pynne H.
Desert Hot Springs, CA
2008 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Friendly and helpful !!!
Great service !!! I would definitely return.
Staff was so friendly and helpful.

Verified Customer
Klamath Falls, OR
2014 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
60000 mile check-up
Finished ahead of anticipated time
Good communication
Provided a car

RN
Richard N.
Eagle Point, OR
2014 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
It's convinent and it's easy to get an appointment.
It seems that a lot of undue pressure is brought forth to get me to do a lot of unnecessary services to car. example: clean the fuel injectors, flush the engine oil.
Chuck B., Owner from Butler Hyundai Medford responded on 10/12/2018

Richard, Thank you for your review of your past service with us. We appreciate your business and we look forward to seeing you again for your next service with us. -- Butler Hyundai


SD
Sandra D.
Medford, OR
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
People
Excellent
Chuck B., Owner from Butler Hyundai Medford responded on 10/12/2018

Sandra, Thank you so much for your 5-star review of your recent service. We appreciate your business and we look forward to seeing you again for your next service. -- Butler Hyundai


Verified Customer
Central Point, OR
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Very Happy
I was very happy with my service it was done quicker than the original time as I was told and was $40 cheaper than expected.
Chuck B., Owner from Butler Hyundai Medford responded on 10/12/2018

Thanks so much for sharing your great experience with us here. We appreciate the great review of your past service with us and we look forward to seeing you again soon for your next service. --Butler Hyundai


BH
Brian H.
Ashland, OR
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Service
Always Great service in a timely manner
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Brian, Thank you so much for the great 5-star review. We appreciate your business and look forward to seeing you for your next service! -- Butler Hyundai


RF
Raymond F.
Central Point, OR
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
God job
👍
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Raymond, Thank you so much for the great 5-star feedback. We appreciate your business and look forward to seeing you for your next service! -- Butler Hyundai


JD
Joe D.
Weed, CA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
The service department.
All ways Happy with the time spent at the dealership.
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Joe, Thank you for the great 5-star review of your past service with us. We Appreciate your feedback and we look forward to seeing you again soon. -- Butler Hyundai


SM
Sharon M.
Grants Pass, OR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Donovan has always treated me well.
Great as usual...
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Sharon, Thank you so much for the great 5-star review of Donovan and his team. We appreciate your business and look forward to seeing you for your next service! -- Butler Hyundai


MD
Mark D.
Lakeview, OR
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
September Service
As always they provided us with excellent care! Was in and out I no time! The staff are always friendly and helpful!
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Mark, Thank you so much for the great 5-star feedback. We appreciate your business and look forward to seeing you for your next service! -- Butler Hyundai


Verified Customer
Medford, OR
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great service!
Eddie was welcoming, informative and honest.
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Thank you for your great review, we will be sure to pass it along to Eddie and his team. We appreciate your business and look forward to seeing you again soon. -- Butler Hyundai


Verified Customer
Klamath Falls, OR
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
no comment
no comment.
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Thanks for the feedback on your past service with us. --Butler Hyundai


GH
Garth H.
Medford, OR
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
45,000 mile check up
Per usual, the technicians at Butler Hyundai did an excellent job, in a timely manner and made it comfortable to wait.
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Garth, Thank you for the great feedback on your past service with us. We appreciate your business and look forward to seeing you again soon. -- Butler Hyundai


RR
Rodney R.
Medford, OR
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Battery Diagnosis
The dealer's battery tester insists my battery is hanging on by a thread. Same as it did about 8 months ago. The last time I went to a battery place for a battery, they tested the car under full load and told me I do not need one. They could have sold me a battery. I'm not sure what is going on, but the service advisor told me that if it was still under warranty, Hyundai would replace the battery for free with the test results shown. How often is your system calibrated?
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Rodney, Thanks for the feedback on your past service and our battery tester. We will be sure to pass your comments along to Donovan and his team. We appreciate your business and look forward to seeing you again soon. --Butler Hyundai


RG
Richard G.
White City, OR
2015 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2018 Category: Service
Clean showroom. Professional service.
Clean showroom. Professional service.
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Richard, Thank you for your feedback from your past service with us. We appreciate your business and look forward to seeing you again soon. 


Verified Customer
Eagle Point, OR
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Santa Fe owner
Ease of appointments.
Usually done on time.
Casual waiting room with beverages.
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Thank you so much for the great feedback. -- Butler Hyundai


Verified Customer
Central Point, OR
2014 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
I've been promised help.
I appreciate the call I got from Scott to give me a credit and to personally help me in the future. Nothing new has happened yet as far as the care of my car, so I could only raise my score slightly until I find that all promises made to me about future care is done.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/27/2018 Category: Service
2014 Tucson
I have been pleased with this dealership in the past, but on my last visit I wasn't so sure that things were done right.
Chuck B., Owner from Butler Hyundai Medford responded on 09/29/2018
  • Thank you for taking the time do discuss the issues. We appreciate the opportunity to make this right and we value you as a client.

JM
Janelle M.
Citrus Heights, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Honest
The honesty and integrity of the service manager Donavan
Chuck B., Owner from Butler Hyundai Medford responded on 10/09/2018

Janelle, Thank you so much for the great review of Donovan and his team. We appreciate your business and look forward to seeing you for your next service! -- Butler Hyundai


TW
Terrence W.
Jacksonville, OR
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
very professional, friendly, honest
Happy witht he service
Chuck B., Owner from Butler Hyundai Medford responded on 09/25/2018

Terrence, Thank you so much for the great 5-star review. We appreciate your business and we look forward to seeing you for your next service. --Butler Hyundai