Butler Hyundai Medford


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

555 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.1666656/5Overall Rating 4.1666656/5Overall Rating 4.1666656/5Overall Rating 4.1666656/5rating 4.1666656
Original
Overall Rating 2.27778/5Overall Rating 2.27778/5rating 2.27778rating 2.27778rating 2.27778
93% Would Recommend
100% Business Response
Latest Review 4 days ago
Verified Customer on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"90,000 check up"
Good job.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/07/2017 10:59 AM
Dave E. at Butler Hyundai Medford responded on 12/07/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Edward K. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 Star"
Really cares about the customer
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 05:31 PM
Dave E. at Butler Hyundai Medford responded on 12/06/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Thomas O. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient "
Good value
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 03:39 PM
Dave E. at Butler Hyundai Medford responded on 12/05/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Dennis D. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Efficient"
Butler Hyundai is the best place for me to take my car for maintenance or repair. with an oil change they check many things like battery level, tire pressure, air filters, etc. The employees are very friendly and helpful. The waiting room is clean and comfortable and provides good coffee.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 12:19 PM
Dave E. at Butler Hyundai Medford responded on 12/05/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

James D. ReScore Review on 12/04/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Correction of service issue"
Dave Eaton followed up as to how they are going to work with their techs in the future as to eliminate my concern.

Great follow-up and satisfactory resolution. Good job Dave.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/01/2017 09:21 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Poor communication of all services"
Tire warranty invalidated due to limited explanation of service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/01/2017 09:21 PM
Dave E. at Butler Hyundai Medford responded on 12/04/2017

Good Morning James,
Thank you for taking the time to talk to me this morning about your last service visit. Your input is very important to us to help us better serve you and our other customers. Thanks again for your business and we look forward to seeing you on your next visit.
Dave Eaton 
Butler Hyundai 
541-210-3816

Sam B. on 12/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"warranty work"
I had a much better experience this visit than I had at my last one. The reception and Tech department was very nice to work with. I just am waiting for a call to bring my car back in to take care of the glue thing on my sun roof. The parts department did not have the glue.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/01/2017 12:03 PM
Dave E. at Butler Hyundai Medford responded on 12/01/2017

Thank you so much for the great review! I just checked with parts and we have what we need to repair your vehicle. We appreciate your business and we hope to see you again soon. --Butler Hyundai

Melva H. on 11/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
Service was fine. Got service in a timely manner. Nice clean facilities.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 11/30/2017 01:51 PM
Dave E. at Butler Hyundai Medford responded on 11/30/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

DEBRA L. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repairs"
They were absolutely wonderful, my husband even took his Kia to have some repairs and new tires put on .
He was very happy with their service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 11/30/2017 12:04 PM
Dave E. at Butler Hyundai Medford responded on 11/30/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

PATRICIA M. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Butler in Ashland Oregon"
Service department is number 1. All work done on time.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 11/27/2017 10:15 AM
Dave E. at Butler Hyundai Medford responded on 11/27/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Mary M. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mary"
The service was fast and thorough and Donovan was extremely friendly and helpful. Very satisfied.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/26/2017 09:51 PM
Dave E. at Butler Hyundai Medford responded on 11/27/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

BOBBIE P. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Like Family "
I have not been in a while but needed my oil change I just called they squeezed me in took 45 minutes got to chat with all my service guys and owner was there they were having a birthday party and I got a couple pieces of cake it was awesome! They have a great great waiting room you can charge any phone you're in control of the remote they have a Keurig
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/26/2017 09:04 AM
Dave E. at Butler Hyundai Medford responded on 11/27/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Stephen S. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
These guys did a great job in a timely manner
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/22/2017 11:12 AM
Dave E. at Butler Hyundai Medford responded on 11/24/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

KAREN H. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly helpfulness"
All my car was due for was the oil and filter change plus the several point check. It was completed in a timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/21/2017 06:36 PM
Dave E. at Butler Hyundai Medford responded on 11/22/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"great service "
Friendly staf. Willing to work with our schedule since we travel from out of town
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 07:52 PM
Dave E. at Butler Hyundai Medford responded on 11/21/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

SHARON M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Donovan at the service desk"
Donovan has always treated me well..
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/20/2017 07:44 PM
Dave E. at Butler Hyundai Medford responded on 11/21/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Alexander N. on 11/20/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT GUYS!!"
I Came in to have my 2017 Kia serviced it was so much fun! Dave made it a great experience! I recommend DAVE EATON to everyone who comes in.
Service Date: 11/01/2017
Service Type:
Review Created: 11/20/2017 10:13 AM
Dave E. at Butler Hyundai Medford responded on 11/20/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Lynn W. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice people"
thoughtful
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/19/2017 06:00 PM
Dave E. at Butler Hyundai Medford responded on 11/20/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Carollee M. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Its close and I'm always satisfied with the work"
Its excellent service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/19/2017 09:06 AM
Dave E. at Butler Hyundai Medford responded on 11/20/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Deborah L. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to detail"
I am so grateful for the service that I received on my car during the oil change appointment. The attention to detail when it came to the brakes, that a bolt was missing!! I had the brakes installed with a different vendor. Thank you for replacing the bolt that was missing. The brakes are working much better!!
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/18/2017 10:35 AM
Dave E. at Butler Hyundai Medford responded on 11/20/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

Richard H. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are GREAT!!"
Figured out the problem and got it fixed in a timely manner.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/18/2017 10:29 AM
Dave E. at Butler Hyundai Medford responded on 11/20/2017

Thank you so much for the great review! We appreciate your business and we hope to see you again soon. --Butler Hyundai

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