Butler Hyundai Medford

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541-245-5335
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Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

829 Reviews

5 star
77%
4 star
14%
3 star
3%
2 star
2%
1 star
2%

ReScore Reviews™ (27)

ReScore
Overall Rating 4.3333344/5Overall Rating 4.3333344/5Overall Rating 4.3333344/5Overall Rating 4.3333344/5rating 4.3333344
Original
Overall Rating 2.2692308/5Overall Rating 2.2692308/5rating 2.2692308rating 2.2692308rating 2.2692308
94% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews

BH
Brian H.
Ashland, OR
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
GREAT DEALERSHIP
Always friendly staff gets me right in and gets the car serviced. Always great service at good prices.
Recommended
PG
Patricia G.
White City, OR
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
oil change
Friendly Staff.
Recommended
Verified Customer
Central Point, OR
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Scheduled Maintenance
Good service, open communication. A little costly.
Recommended
JD
Joe D.
Weed, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Very helpful and prompt.
Never been disappointed.
Recommended
SS
Stephen S.
Medford, OR
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
review
great job, thank you
Recommended
ST
Scott T.
Brookings, OR
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
World Class Customer Service
The service management team at Butler was extraordinary. Best experience I've ever had!
Recommended
ST
Schrader T.
Grants Pass, OR
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Love the Butler Auto Family
Friendly, efficient and they listen. This is a unique dealership, they welcome you, and always seem to go the extra mile for your service.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Thank you so much for the great 5-star review of your recent service with us! We look forward to seeing you again soon for your next service. -- Butler Hyundai

WC
William C.
Eagle Point, OR
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Quick and friendly
In the past I always had to keep track of the three thousand mark. My Hyundai reminds me and makes the appointment for me. I am really starting to love this car. I have enough other things to keep on top of this is one less.
Recommended
MS
Melissa S.
Medford, OR
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Service
Every time I come in I feel welcomed fast and efficient.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Melissa, Thank you so much for your great review of your recent service with us! We look forward to seeing you again soon for your next service. --Butler Hyundai

DW
Donna W.
Phoenix, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Great Service
Very good service.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Donna, Thank you so much for your great review of your recent service with us! We look forward to seeing you again soon for your next service. --Butler Hyundai

LN
Lyle N.
Eagle Point, OR
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2019 Category: Service
Convenient
Location
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Lyle, Thank you so much for your great review of your recent service with us! We look forward to seeing you again soon for your next service. --Butler Hyundai

Verified Customer
Central Point, OR
2013 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/26/2019 Category: Service
Trying to make things better
I have to say that after submitting my low score survey, I was immediately contacted by 3 individuals.
They ordered me a part to install next week and they are trying to get to the root of the issue with my car.
It’s not fixed yet, but I have faith they are trying to assist me with this matter.
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/26/2019 Category: Service
Problem not fixed
I went into have my brake lights looked at and I was told 2 are fine and the 3rd brake light was out and a bulb was replaced. I was also told they took care of recall issue. This is less than 1.5 weeks ago and I’m having same issue, bulb out and 3rd brake light not working again.
Chuck B., Owner from Butler Hyundai Medford responded on 01/28/2019

Please give us a call. We are asking Hyundai for an outside the warranty goodwill decision to help repair your car. We are hoping that they will allow us to take care of this issue for you. Please call Donovan at 541-245-5335

Chuck B., Owner from Butler Hyundai Medford responded on 01/30/2019

We are still waiting for Hyundai's decision on this. as soon as they respond we will let you know. i only have three days to send you a rescore request so i have to send that now. you do not have to rescore it until you are ready. please keep in mind this score reflect the dealership and not so much the manufacturer. We will do our best to get you the help you are wanting

Curtis Hancock

KF
Kathy F.
Medford, OR
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
another good experience
We enjoyed the service provided by Todd. He is personable, professional and informative. The service was provided in the time frame and price quoted.
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Kathy, Thank you so much for your great review of your recent service with us! We will be sure to pass your review along to Todd and his team. We look forward to seeing you again soon for your next service. --Butler Hyundai

JJ
Judy J.
Ashland, OR
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Love the service
Every time I make an appointment, I am get in and out and friendly service and excellent service
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Judy, Thank you so much for your great review of your recent service with us! We look forward to seeing you again soon for your next service. --Butler Hyundai

Verified Customer
Medford, OR
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Customer service
Donovan was amazing!
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Thank you so much for your great review of your recent service with us! We will be sure to pass your review along to Donovan and his team. We look forward to seeing you again soon for your next service. --Butler Hyundai

DW
Donna W.
Phoenix, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Wonderful service
The staff was wonderful.
Recommended
BP
Bobbie P.
Medford, OR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Everyone knows your name
No matter what the always fit me in, and I'm back on the road within what seems like minutes.
The other day I had a tail light I stopped by and was out of there in 5 minutes I always feel special and that my car is the only one they're working on.
But I always I'm a good customer and I picked my times later in the day on a Tuesday or Thursday and I kind of look to see how busy they are and I always say please lol
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Bobbie, Thank you so much for your great review of your recent service with us! We will be sure to pass your great response along to our service team. We look forward to seeing you again soon for your next service. --Butler Hyundai

Verified Customer
Medford, OR
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Routine maintenance
Donovan kept me updated regarding needing to order a part, additional maintenance work needed and completion time. Always a good experience.
Recommended
SS
Shane S.
Medford, OR
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Keep coming back
Wonderful as allways
Recommended
Chuck B., Owner from Butler Hyundai Medford responded on 02/04/2019

Shane, Thank you so much for your great review of your recent service with us! We look forward to seeing you again soon for your next service. --Butler Hyundai

Verified Customer
Talent, OR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Butler Hyundai is a great service center
I've been coming here for a couple years now and have always been pleased with their service. It's always timely and the work is professional. Routine services are economical.
Recommended