Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

281 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


IS
Ismail S.
Irvine, CA
Mercedes-Benz CLK-Class
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2018 Category: Service
Ismail said he sent this business a message on Facebook and they didn't reply, so it was poor customer service.
This review was collected via phone interview by Customer Research Inc.

AP
ARMANDO P.
Ford Focus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017
Oil change
Took my car in for an oil change.

Friendly service, but it was slower than expected (2 hours with an appointment), quotes for work needed were more expensive than the last shop I went to, and they somehow managed to activate a "kid safety" feature on my car (Ford MyKey) which I can only deactivate by going to the dealership which is a huge waste of time. I get that accidents happen, but they did not even mention it to me.

Oil change was fine, but I don't plan to come back.

LA
Liban A.
Costa Mesa, CA
Mitsubishi Lancer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2017 Category: Service
Liban said this business just repaired the problem with his steering wheel in May, but he had to take the vehicle back because it stopped working again. However, he didn't have any problems during his visit and the owner is an awesome guy. He was very helpful and was super nice.
This review was collected via phone interview by Customer Research Inc.

TV
Thomas V.
Northridge, CA
BMW 535i
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2017 Category: Service
Thomas said the repair this business did for him only lasted 2 weeks because the belt they fixed snapped again and he had to take it back.
This review was collected via phone interview by Customer Research Inc.