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406 Reviews

99% Would Recommend
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JR
Juana R.
Centreville, MD
Pontiac Sunfire
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2016 Category: Service
Juana said she did not have good service. Her tire was broke and she needed a new part and alignment. She did get the vehicle back the same day. A week later, her wheel felt weird and she took the vehicle back to have them look at it and they told her they did not do an alignment, even though she was charged for the alignment on her previous visit. They took care of the alignment for her but they charged her a second time for the alignment. She has not spoken to them about this. Her daughter is driving the vehicle and is to stop by and take care of this.
This review was collected via phone interview by Customer Research Inc.
Judy D., OFFICE MANAGER from Chesapeake Auto Repair Service responded on 02/16/2016

Hello, We attempted to contact you today and left a message for you.  We hope that you will contact us at your earliest convienence so that we can remedy the issues that apparently took place prior to our taking over ownership.  We would like to keep you as a customer of Chesapeake Auto Repair Service, and assure you that under new ownership, we will provide you with top customer service and 100% satisfaction.  Please contact when you can.  Thanks!


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