Thank you for your feedback. We appreciate that you took the time to give us suggestions on ways we can improve our service. Customer service is very important to us. We sincerely apologize for the discrepancy in the invoice because our record indicates the charges were for 8 lug nuts and we replaced 16. However, if you see otherwise, please bring in your receipt so that we can make the necessary adjustment. We apologize it took longer than expected, which is why we gave you a 95 dollar discount to your bill. Hopefully you will reconsider your statement and take advantage of the free future services we offered such as the free oil change. Thank you and have a great day.
Hello, We attempted to contact you today and left a message for you. We hope that you will contact us at your earliest convienence so that we can remedy the issues that apparently took place prior to our taking over ownership. We would like to keep you as a customer of Chesapeake Auto Repair Service, and assure you that under new ownership, we will provide you with top customer service and 100% satisfaction. Please contact when you can. Thanks!
Thank you for your feedback. We appreciate it, and are thankful for your business.